Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

Write Your review

Tell us how Executive Lounges made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had booked our stay at Aspire lounge at John Lennon airport , as part of our long awaited honeymoon. I had ordered 2 glasses of Prosecco, wanting to make the start of our holiday , more special. We were greeted by a male member of staff who could not have been more disinterested. He took our names and stated “ help yourself”. I had to ask for our Prosecco. Again very little interest. Not at all professional. I asked if there was any bread and if I would toast it. He said, “ no we don’t have a toaster and only do buns, “ he then asked me if there were no buns left . In effect all we had was a couple of croissants and a glass of Prosecco and coffee for £70. Will never use that lounge again. Would not recommend. Waste of money and time”

Helpful Report

(Liverpool Aspire Lounge) - Posted 3 years ago

“When the government canceled all flights to my country of destination, I tried to cancel the voucher as allowed on your website. I could not get a hold of anyone or make that happen despite trying over and over and over and over again. Never could get a response. Very unresponsive.”

Helpful Report

(Montreal Airport Lounge) - Posted 3 years ago

“We paid for a 2 hour slot for the start to our long awaited holiday, only to find the lounge was closing so couldn't stay in the lounge. Apparentl the lounge was never going to be open at that time, so why was I able to book?”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 3 years ago

“Definitely not worth the money!”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“Extremely limited menu, the sandwiches were either wet and soggy or very dry with the ends curling. Do not waste your time in here”

Helpful Report

(Aspire Aphrodite Lounge) - Posted 3 years ago

“I didn’t think it was value for money food choice was poor also only Heineken lager on draught only tins of Tennets . Very poor”

Helpful Report

(Edinburgh Airport Lounge) - Posted 3 years ago

“Worst experience of my life in an airport lounge... took 40 minutes for our drinks to come out. By that time we'd made the decision to move to Wetherspoons for a nicer experience. Dirty tables everywhere, staff didn't care that we were frustrated. Worst start to my holiday. Will be getting a refund.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“Found it to be closed after booking and PAYING in advance! So far I have had NO RESPONSE to my demands for a refund. Terrible.”

Helpful Report

(Aspire Lounge - O R Tambo International Airport) - Posted 3 years ago

“I can’t tell you how disappointed our visit to the Birmingham Aspire Lounge was on 16 October 2021. For starters the staff were confused and disorganised. We could not get in and we were not the only ones! The guest reservation forms the staff had were clearly incomplete and so they could not identify our reservation. I had an email from Aspire Lounges but no booking reference but I could show my bank statement and the payment for the exact amount to Swissport but could I convince the staff to let us in. Well yes but only after having to escalate to a manager and 40 minutes later. Once in the food and drinks were not of a quality and standard I would have expected. Portions were small choices very limited and service extremely poor. You would have been better off going to the airport bar and ordering lunch. It would have been half the price and 10 times better. I want my money back.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“I tried to cancel this booking made as a guest because your lounge was in the Schengen area of Helsinki airport and not available to me as someone traveling to the UK. Booked as a guest, I have contacted customer services numerous times and had no reply. You need to refund my payment immediately.”

Helpful Report

(Helsinki Aspire Lounge) - Posted 3 years ago

“Disorganised, very slow service, very poor choice of food and no prosecco included! It took so long for our food to come we did not have time to eat it before having to leave for boarding! Was not an executive experience and this was similar to the previous time we used Aspire! Definitely will not return, a complete waste of money!”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“Please see my email sent directly to you for the reasons why our visit was so appalling”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“Disappointed with Executive Lounge at Luton Airport. No breakfast food available at the time we required it. Frosty response from staff when we asked how long the buffet would take. Tables not cleared. Scanty sanitising. Not happy - but at least we were able to sit in relative peace and comfort once the noisy table of early morning beer drinkers had left (it was 7am!). Not a favourable experience compared to other lounges in other airports.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 3 years ago

“Visited Aspire lounge at George Best Airport Belfast. Had used it a few years ago and found it reasonable standard but oh dear how disappointed we were on our latest visit. My husband and I got the last two bowls of soup and toasties (5:50pm). Carpeted areas were filthy. We watched at least 10 other people arrive after we did - they walked around and around the food area with plates looking for something to eat other than a tray bake and crisps but alas neither the empty soup urn nor the toastie warmer were replenished. Most lifted crisps, crackers and cheese - ok you might think but given it was dinner time and the average cost is £24 per head surely it would have been easy to have prepacked sandwiches or wraps or salad boxes for any time of the day. Nothing to do with COVID - if you’re allowed to help yourself to drinks and unwrapped fruit then why not provide decent savoury food. Absolute rip off.”

Helpful Report

(Belfast City Aspire Lounge) - Posted 3 years ago

“You are a disgrace of a company. No one answers the phone or emails when you tell me you have changed my lounge and when I get to the lounge you said you had booked me in, they had never had anything from you. £200.00 to get 5 of us in on top of the £135.50 we had already paid you months ago. £335.50 to get into a lounge....”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 3 years ago

“As soon as return to the UK I will contacting your head office with my complaint. I booked the aspire lounge then contacted the aspire lounge to amend my booking for as the confirmation showed a couple of hours beforehand. Upon arriving at aspire at Luton at around 9am it was closed. I was never informed it would be shut and therefore request my monies back. Regards Kevin Herrin”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 3 years ago

“very little food left when we arrived at lounge and it was luke warm, managed to get 2 drinks. Have been previously and it was well worth the cost. This time however extremely disappointing and not value for money”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 3 years ago

“We booked aspire plus got told day before going it was shut, offered less time in aspire and told 50% refund, wont answer emails no refund recieved. Still no email response and still no refund received after 18 days!”

Helpful Report

(Newcastle Aspire Plus) - Posted 3 years ago

“Wi fi never connected to my Samsung phone. Asked the staff no help at all. Well below the standard of Manchester Airport”

Helpful Report

(Liverpool Aspire Lounge) - Posted 3 years ago

“The lounge ,was very small, it was very busy, the staff were not helpful. I had paid for Prosecco, barman wouldn’t initially give it me The food was very poor and cold. This was meant to be a treat for my husband as it was his birthday. Would never use this lounge again. Get better service using the usual bars and shops at Heathrow.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews