Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always been a user of no1 lounges as it’s the best way to start your holiday. But this time was very disappointing. I understand these are still covid times but your description on the website still reads like you’re fully open for business as usual when you are not The staff were rude The lounge was filthy And the food option was a breakfast bap with bacon or sausage that came out dry, Un-buttered stone cold and frankly quite stale. We were then told we had to pay again for any other food we wanted So we paid nearly £40 each for 1 dry roll and 1 drink that we had to wait 20 minutes for because it was so busy and only 1 person on bar We would have gotten more value for money in the concession downstairs”

Helpful Report

(London Heathrow Airport Terminal 3 No1 Lounge) - Posted 3 years ago

“Having booked our flights in March we booked a lounge to start our holiday off in style. Sadly a month ago one of our party suddently lost her finance, he had a heart attack and never came round. I went onto your website and asked that you move 4 of us to coincide with our new booking in May 2022 together with the bottle of prosecco we had purchased and refund the fifth member of our party. Heard nothing from you until now! Very disappointing under the circumstances.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 3 years ago

“My visit was cancelled by email before visiting but, despite being entitled to a refund, the response from customer services has been zero. They failed to respond to messages, and also failed to respond to a request for a call back when no one was available to take my call. Overall the service thus far has been appalling.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“We turned up to the airport to find out that the lounge we booked was actually closed due to COVID and had received no prior notification to alert us to this. Luckily there was space in the lounge next to it for us”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 3 years ago

“Truly awful. Greeted by an indifferent hostess who explained nothing and just sent me around the corner to the small narrow lounge. The lounge was completely full leaving me with nowhere to sit. This seemed to be a theme as people entered and stood around not knowing where to go. Upon pointing this out to the hostess, she asked a team member to find somewhere for me. This poor team member, by her own admission, had received no training whatsoever and wasn’t sure what to do. Food was limited to a few rubbery bits of cheese and some crackers and the hot item (soup) was cold and tasted like it was from a tin. My biggest complaint however was that I asked the lady behind the bar, who didn’t seem to want to be there either, very clearly for a bottle of Becks Blue (non-alcoholic) as I don’t drink. It was only when I was halfway through the bottle that I realised it was the alcoholic version. If I’d had an addiction problem or didn’t drink due to religious reasons, this could have been a serious issue. I did email my complaint to customer services two weeks ago to give them a chance to put things right but never heard back, so here we are. Overall, I’d say save your money and avoid this substandard “experience” as you’ll feel like mugs before your holiday has even begun.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“I have contacted you via email 3 times and I am still waiting for a response. I am really surprised to receive this as we did not attend on the day and would think that you would already aware of that”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 3 years ago

“Rubbish waste of money don't bother about booking it.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“Overpriced and dreadful food I will never visit again”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“I have always used the lounge on this occasion the food was awful”

Helpful Report

(Liverpool Aspire Lounge) - Posted 3 years ago

“Waste of money. Hot food was ok but buffet bar consisted of salad and crackers”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“Fell of a chair the minute I went in have tried to contact someone about this hoping to hear back ASAP, staff were very nice”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 3 years ago

“We had issues even being allowed entry, the very sour faced receptionist was not at all helpful. Despite being able to show her our confirmation email. Once we were finally allowed in, it was impossible to find a seat. We did ask the receptionist where we were meant to sit, but she really wasn't interested. The lounge is clearly being over booked. Once we did finally find a seat, the lukewarm buffet was certainly not worth the money we paid. I wouldn't book the lounge again. I have emailed to complain and have not had the courtesy of a reply”

Helpful Report

(Aspire Aphrodite Lounge) - Posted 3 years ago

“I never got a confirmation email, only saw the confirmation of my payment in my credit card account and when entering the lounge (Luton), they didn’t let me in because my name wasn’t in their list.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 3 years ago

“3 hour limit not ideal but the worse thing was the number of flies in the lounge. They hovered over our food and drinks the entire time and it was a very displeased experience. I would like a refund.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 3 years ago

“We’ve been squeeze in a very tiny room. Will not use this lounge again☹️☹️”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“Waited for 25 mins to be seated, table service, next to no options, only option, waited for 20 mins for order, then had to leave to catch flight, extremely unpleasant visit, will NOT go again”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“Shocking! No wine, no fruit juice for kids, waited half an hour for table. Rubbish range of food for kids! Appalled by service.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“Used to love going in here ‘when it was self service. Poor lady was run of her feet. Used 5 times before but won’t be using again I’m afraid.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“Was unable to attend as you me a email saying that the lounge would be shut I have never received a refund and that was over 3 weeks ago”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 3 years ago

“Don’t waste your money! A poor selection of food and beverages.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews