Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

Write Your review

Tell us how Executive Lounges made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Far too busy. Couldn’t get seats for the 4 of us, eventually after 15 minutes got some outside in the blazing sunshine (our parents had to sit elsewhere). Far from a relaxing pre flight experience. Money would’ve been better spent just going to one of the airport restaurants.”

Helpful Report

(Aspire Aphrodite Lounge) - Posted 3 years ago

“We did not use this as you had no stock of alcohol and very limited food nothing suitable.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“Disgusting food. Poor Service”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“Booked online so disappointed when we arrived at lounge closed, which they do everyday because of covid. Why then could we book and pay for a time after they closed. Very annoying.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 3 years ago

“Awful experience been before and it was good don't no what happened this time but never again!”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“Worst lounge experience ever. We normally get a paid for airport lounge and this visit may mean we don’t again. The food arrived Luke warm, it was a challenge to find a seat, the buffet selection was not only limited but also barely filled so when I did try and get something it was pretty much unavailable ie cheese for the biscuits. The staff were friendly enough. We had preordered a gin drink as my wife likes them and was told they do not even offer it there. When we booked we hadn’t realised we only had a 2 hour slot - we contacted to find out if we could extend etc and never received a response. We travel normally two to three times a year and would book any other lounge after this experience.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“Asked to review but we didn’t use our booking ~ the company is incontactable despite having an amendment policy. Shocking experience and customer service. One to avoid!”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“Still waiting for a follow up to my email Very poor selection and not value for money”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“The lounge in Dubai was just “ok” poorly signposted with a limited range of facilities and food, toilets were not of the quality I’d expect of an exec lounge and overall the lounge was grubby and tired. One saving grace was the staff were lovely.”

Helpful Report

(Lounge @ B Cadiz) - Posted 3 years ago

“Was very poor service not enough staff had to wait for breakfast I assume you no exactly how many people and at what time they arrive very basic was a surprise for my family 7of us was a waste off money”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 3 years ago

“Lady greeted me with. Unfortunately we don't have a lot of choice today and then proceeded to stand about looking idle the entire time I was there. The food choice was terrible and I had major regret. Never again.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 3 years ago

“Awful. Lack of beverage and food choice and staff were rude and miserable. Many congregated in one area gossiping. Definitely not worth the £50 paid”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 3 years ago

“The particular lounge I visited closed very early for those getting evening flights. What is more, the staff were even making it clear they wanted us out 40 minutes before closing. Come on, don't specify a closing time if you really want to close long before that. Staff not so welcoming - especially at reception. Isn't the idea of such a lounge to allow you to relax? Maybe not. Choice of food/snacks very poor. No newspapers or magazines. Sorry but this outfit has a lot to learn. Not even worth one star. Wish I'd put the money towards a nice meal instead.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 3 years ago

“Very lucky to find a seat, was too warm in the lounge with the choice of food and drinks selection not worth the price. Fruit juice was concentrated not fresh, no tomato juice available as it hadn’t been delivered, no consideration to go and buy some so instead customers had to suffer.”

Helpful Report

(London Heathrow Terminal 5) - Posted 3 years ago

“We were sadly advised to seek a refund by the Lounge Receptionist. There was extremely limited stock available. We have requested the refund as advised but not yet heard anything back after 9 days.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“The service and staff were amazing but there was a lack of options. Which we later found out was due to deliveries. We overheard this as we were leaving when new customers coming in were offered money back due to the limited option. It is a bit frustrating that another customer was offered this but we weren’t”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

“Goedendag, Graag zou ik dit bericht per e-mail sturen maar helaas kan ik nergens een e-mailadres van jullie vinden. Vandaag heb ik verbleven in Lounge 26. Het zou een ontspannen begin zijn van onze trip, een gezellig weekend met vrienden ter ere van een 25e verjaardag. De lounge was erg vol en gehorig, je moest moeite doen om een goede plek bij elkaar te vinden (4 personen). Het eten was koud, als er al wat te halen viel. Keuze is zeer beperkt. Soep was koud, brood was taai, koffiemachine was stuk, alchoholvrije bier was op en tot overvloed werd het eten al om 18:15 uur weg gehaald. Dit vinden wij de betaalde € 30 pp dan ook zeker niet waard. Erg jammer. Als wij van te voren wisten dat wij voor dit bedrag enkel een zakje chips met een cola konden krijgen konder we nog beter naar de AH to GO gaan. En een ontspannen begin van de reis? nee. Om tien over half zeven werd de hele lounge al stofgezogen, met andere woorden voor de gasten die er nog zaten: weg wezen. Fijn, nu dan maar een stoel elders op schiphol vinden, kunnen we direct langs de AH to GO of mc donalds voor een warme snack. Ons reserveringsnummer is AMS-1401648-ASP26. Vriendeiljk verzoek om een reactie per e-mail te geven. Gr. Jasper haan en de andere reizigers.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 3 years ago

“Lounge was closed, still trying to get a refund.”

Helpful Report

(Faro Airport Lounge) - Posted 3 years ago

“The lounge was very dirty, many of the tables hadn't been cleaned after previous users. The coffee was disgusting, no matter how many extra shots of espresso I added it still tasted like reused coffee grounds. The food was mediocre, for example the bread rolls were hard and very processed. Considering you're paying to be in different toilets, you'd expect then to be clean, but I could not use them. The smell was revolting, the seats were covered in urine, and some even faeces! I had to leave the lounge early to use the public toilets which were very clean! I would not recommend this lounge to anyone.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 3 years ago

“You were not overly busy so slow with the food and drinks gave up waiting for further drnksand felt sorry for my wife who paid you £120 odd pound will not be using you again you ought to be ashamed of the service and staff at BHX hope that you have decency to reply yours a very angry Charles and Christine Powell”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 3 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews