Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,088 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,088 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 29th April 2025

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Executive Lounges 5 star review on 9th April 2024

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Executive Lounges 5 star review on 10th December 2021

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Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

218

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The breakfast that was served I would not give to my dog The service was poor try and get it over with a quickly as possible There was hardly anyone in the the lounge I think companies are to willing to blame everything on COVID I shall not be going back into one of your lounges Very poor”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

Dear Paul Thank you for taking the time to leave your feedback. I'm sorry to see the breakfast was not to your taste and I will pass your comments over to the lounge manager regarding service so improvements can be made. Kind Regards Aspire Lounge Team

Posted 4 years ago

“freezing room cold tiny breakfast served on a saucer. stayed around 30 mins total waste of time. i wish i had the option of transferring my booking to another airport. this is very unusual because we use aspire rooms a minimum 4 times a year at different airports and never ever have we had such a poor experience”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“I have used the lounge prior to the new restrictions and it was okay however I was not impressed by the service this time. The breakfast was served in a box which was not very nice and the menu was very limited, it was not worth the cost. I’m sure there would be ways around this as implemented abroad... like the use of gloves etc. Why did they feel the need to serve breakfast in a box ?!? And not provide a plate to even tip it out on? Not worth the money ... food was rubbish don’t think I’ll bother in future.”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“The lounge was sub zero even the staff were freezing doing star jumps to keep warm. Never again”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“Very slow service poor quality food”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“We were notified that the lounge was not open until 5am, so we arrived at 5.20am. We were greeted courteously & told all food & drink would be table Service. This initially sounded fine as the place looked virtually empty so we assumed the service would be swift and efficient. We then had to wait 40 minutes for a bacon bun & cooked breakfast. The quality was appalling. Everything was dry & over cooked, no butter on the bread, which was stale, making it too dry to eat, the tea was cold & served with uht pots of milk. We thought spending an hour in the “Executive Lounge” before our flight would be Covid safe & relaxing. In fact it was stressful as we were constantly clock watching hoping our food & drink would arrive in time for us to eat it & worrying when more customers than anticipated began to fill up the available seating. The bench seat adjacent to me had a large tear in the vinyl & the viscous aircon made the whole room freezing cold. All this cost us £60! The biggest waste of £60 I’ve ever spent.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“Terrible!!! So not worth the money and a disappointing start to my holiday.... Food was cold and of terrible quality and hardly anything available.... would not bother again”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Lounge had not given any thought for food for vegans. They came up with some extremely poor substitutes - and in very small portions. But maybe the most disturbing was my wife and I ordered tea. It came lukewarm at best - in England of all places. Very poor value for the money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“24th September me an my wife attended your lounge. I must stress at this time we have attended many times over the years. We stayed for 1 hour. Put briefly. The service was shocking. Our waiter was just too busy on the phone than serving us. He taken our drink and food order. Then paced up and down on the phone the whole time we was with you. After 25mins I walked over to the front desk the lady was just lovely. In a instant we had food and drinks. But to be fare our experience was already tarnished. You must do better if you wish to have repeat business. For me and my wife though. Very very Poor service and the food that wouldn't fill a mouse.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“The food was terrible. I have already e mailed a complaint about the poor choice, the quality of the food, the fact that our soup and main course turned up at the same time, the absence of popular drinks and only diet colas. Very poor value for money. I paid £90 for the 3 of us. I would have got better value elsewhere in the airport. We usually use No. 1 lounge, which is excellent but it was not available on this occasion. I will not be booking your lounge again. I think a 50% refund would be reasonable but I was refused a refund in response to my complaint.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Me and my partner Danielle and r baby daughter was not happy wit service no food for children,ques were so long ,hot food was served cold,not worth the money we paid,not organised properly”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“1of the staff thought she owned the place and put every 1 on rashens . i book every time I go away .and will never book with u again we ended up coming out and going to main bars etc in airport a total waste of money and if I paid by my credit card would be putting in for full money back ............... NOT RECOMENDED BEWHARE”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“I cancelled (Covid)a reservation in January 2020 for a reservation in June 2020 Upon cancellation, an auto response stated that the refund was sent. To date, still no refund issued. Perhaps it is an error but I still am awaiting the refund (8 months) October 2 2020”

Helpful Report

(Montreal Airport Lounge) - Posted 4 years ago

“Aspire was disappointing on every level: less than welcoming reception, food appalling - tiny pieces of over-cooked chicken sadly squashed in the corner of a takeaway box with a few spoonfuls of dull rice - and warm white wine to accompany it. Not worth the money. Clubrooms far better.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“It was the worst experience of airport lounge We had ever experienced! When we eventually found a free table to sit at, we had to clear it ourselves and after getting the attention of someone to give the table a wipe, it was still stick and not something I would say was with on the standards of keeping in line with COVID standards of disinfecting between guests! The food was nonexistent and when anything was available, it was disgraceful, looked like slop! Grey mess! The staff were rude! We asked for knives and forks, (not a big ask) and the we’re literally thrown at us! The one lady actually was very rude and said, we are very busy! Queuing for 20 minutes each time we wanted a drink!! Was not worth the money. We were a party of 6 people at a cost of £28 each!! That’s a lot of money for the absolutely disgusting service! Never again!!!”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“Very poor last visit to Newcastle which we complained about and were given a free return unfortunately because of covid we could not use this voucher and the time limit has past”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Having pre-booked the lounge through DragonPass the Luton lounge system kept saying that my card was not activated even though my card has been used in this lounge and many others for over 2 years and despite my wife’s card being accepted by your system which is on the identical shared bank account at NatWest. It took a ridiculous amount of time to be let in only after I had to call DragonPass who confirmed that my card is indeed active and valid. Extremely poor.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Very limited selection, vegetable tagine with rice (rice was sour and was returned to kitchen ) On offer was only bacon roll , sausage roll ,soup and small wrapped biscuits definitely not value for money”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“As there was a 3 drink per person limit during our visit to Aspire lounge our complete party was extremely disappointed. We were told that it was necessary to stay within the aviation guidelines because of cover 19 however we since discovered that other lounges did not have the same policy. Also we were not aware of this when booking so now feel that we did not get value for money and would most certainly not have booked had we known. Apparently is was mentioned on the website but it must have been buried somewhere in the small print. As a party of 5 regular travellers abroad we will not be using Aspire lounges in the future”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“I was very disappointed with the lounge, just about got a seat, under staffed, approx 10 people at a times waiting at the bar to get a drink with 1 member of staff serving, no cold food, as soon as it was put out it was gone, what surprises me is that you know how many people you book in, and are happy to take the money!!! I felt sorry for the staff , will never return.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,088 reviews