Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food was lovely and drinks but not much choice of food and snacks. Would be better if there was more variety”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Was unable to attend as you me a email saying that the lounge would be shut I have never received a refund and that was over 3 weeks ago”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Don’t waste your money! A poor selection of food and beverages.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Very comfortable. Pleasant staff and lovely food.”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“The Aspire Lounge at BHX was disappointing. The coffee machine had limited choice only Americano. The juice bar had not been replenished until staff were told about it. The app wasn’t working to order food which put pressure on the one waitress. Not what we have come to expect from these lounges. Very disappointing.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“We enjoyed our time in the lounge. Only one small moan, one of our party is allergic to olive oil and all your hot dishes that day had olive oil. She made do with the soup but a meal would have been nice.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“I had booked our stay at Aspire lounge at John Lennon airport , as part of our long awaited honeymoon. I had ordered 2 glasses of Prosecco, wanting to make the start of our holiday , more special. We were greeted by a male member of staff who could not have been more disinterested. He took our names and stated “ help yourself”. I had to ask for our Prosecco. Again very little interest. Not at all professional. I asked if there was any bread and if I would toast it. He said, “ no we don’t have a toaster and only do buns, “ he then asked me if there were no buns left . In effect all we had was a couple of croissants and a glass of Prosecco and coffee for £70. Will never use that lounge again. Would not recommend. Waste of money and time”

Helpful Report

(Liverpool Aspire Lounge) - Posted 4 years ago

“Excellent, I booked the lounge for my wife who was travelling with our 3 month old, the staff were excellent offering her a quiet place to go to breastfeed and bringing her her food so she wasn’t disturbed”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Every time I visit executive lounges I’m always very pleased with the service and it make s my experience of flying that much more enjoyable”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Excellent value for money”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Lovely staff, ample food, clean environment and very reasonably priced. I am so glad we were recommended the lounge at Luton airport by a friend, we tried it once and now book it every time we fly. It’s the start of our holiday and both my husband and I always feel better the minute we check in and sit down. Even during the pandemic the staff did everything they could to make guests welcome and it was absolutely lovely to see them back to full strength again.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“When the government canceled all flights to my country of destination, I tried to cancel the voucher as allowed on your website. I could not get a hold of anyone or make that happen despite trying over and over and over and over again. Never could get a response. Very unresponsive.”

Helpful Report

(Montreal Airport Lounge) - Posted 4 years ago

“The lounge was not up to our expectation. It was not quiet. It was small and cramped. We had 5 hrs lay over and we needed rest from a long haul flight. There was no where to sleep. Food was not up to standard - very basic. We had one cup of coffee and left. Found better place to rest peacefully in the normal airport. Waste of £50.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 4 years ago

“Lounge was very comfortable and relaxing but staff were not very pleasant”

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(Aspire Aphrodite Lounge) - Posted 4 years ago

“Visited Liverpool lounge 17/3/21 wasn't great not enough staff, tables dirty waiting for drinks and no food it was not worth the money and I'm sad to say that because I've always enjoyed it and been many times”

Helpful Report

(Liverpool Aspire Lounge) - Posted 4 years ago

“We paid for a 2 hour slot for the start to our long awaited holiday, only to find the lounge was closing so couldn't stay in the lounge. Apparentl the lounge was never going to be open at that time, so why was I able to book?”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“First time I've visited a lounge and would definitely go back.”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“Definitely not worth the money!”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Extremely limited menu, the sandwiches were either wet and soggy or very dry with the ends curling. Do not waste your time in here”

Helpful Report

(Aspire Aphrodite Lounge) - Posted 4 years ago

“I didn’t think it was value for money food choice was poor also only Heineken lager on draught only tins of Tennets . Very poor”

Helpful Report

(Edinburgh Airport Lounge) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews