Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited for 25 mins to be seated, table service, next to no options, only option, waited for 20 mins for order, then had to leave to catch flight, extremely unpleasant visit, will NOT go again”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“£20 was far too expensive, I would recommend saving the money to spend in any of the other restaurants which have a much nicer atmosphere. Food was like school dinners, decor was cheap and tacky. The only saving grace was that the staff were very polite and helpful.”

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(Luton Aspire Airport Lounge) - Posted 4 years ago

“Greeted with pleasantness and efficiently.”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“Quite peaceful. Was left alone to read, work and listen to music. Food was quite limited but plenty of drinks to choose from.”

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(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Excellent start to the holiday”

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(Luton Aspire Airport Lounge) - Posted 4 years ago

“A pleasant environment and lovely staff, however the food left a lot to be desired. A few mini croissants but no preserves to put on them and a few scones. Disgusting looking vegetarian curry at 10.30 in the morning which was the only hot choice, a very limited supply of cereals and very little else apart from drinks and a pancake maker which was more trouble than it was worth! Very disappointing as our party of six including two children were really looking forward to it after enjoying our previous visit very much. An expensive let down.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 4 years ago

“Having paid €85 for 3 of us at Cyprus Paphos airport. We walked into a very poor selection of cold food. All the food that was meant to be hot was very cold. There wasn’t even any bread or rolls on offer, just a few sandwiches. Very poor for the money.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Great selection , staff very helpful”

Helpful Report

(Glasgow Airport Lounge) - Posted 4 years ago

“Nice and quiet, plenty of choice, polite staff!”

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(Luton Aspire Airport Lounge) - Posted 4 years ago

“Great experience . Lounge was clean, service excellent & staff friendly and helpful. will be recommending to family and friends.”

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(London Heathrow Terminal 5) - Posted 4 years ago

“We found the lounge warm & comfortable. Quality of food and drinks were good and all staff pleasant.”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Superb selection of food and drinks in a comfortable environment”

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(Aspire Aphrodite Lounge) - Posted 4 years ago

“Having visited several other airport lounges, I found the food, variety and quality at Edinburgh to be only average! However, the comfort, decor and staff were lovely. Also I emailed the company twice before my trip to clear up a time problem ( my fault) and did not receive any response to reassure my concerns, poor service!”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Welcome was good, however, the lounge was over booked and there was very little food. This was our third visit and this was the third time for this to happen!”

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(London Heathrow Terminal 5) - Posted 4 years ago

“It was fantastic to be welcomed with a smile and be able to sit and relax before the flight. The food choice and drink selection was great.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Shocking! No wine, no fruit juice for kids, waited half an hour for table. Rubbish range of food for kids! Appalled by service.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“The lounge was very peaceful. Very clean areas and toilets. Had a small choice of breakfast items and plentiful drinks available”

Helpful Report

(Newcastle Airport Lounge) - Posted 4 years ago

“It was very crowded and not much space. Choice of drunks was very poor. No ordinary gin and and not much choice generally. No snacks were available save for a few slices of dried cheese and crisps.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Used to love going in here ‘when it was self service. Poor lady was run of her feet. Used 5 times before but won’t be using again I’m afraid.”

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(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Process really easy - staff friendly and helpful. Good selection of food and drink”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews