Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food good, service good.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“I have always used the lounge on this occasion the food was awful”

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(Liverpool Aspire Lounge) - Posted 4 years ago

“Quite small lounge, no view on airport or city, breakfast OK, offered smal snacks and fruit in fridge display seemed no longer fresh.”

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(Lounge @ B Cadiz) - Posted 4 years ago

“I thought the buffet was very poor. The hot food was adequate, we did not partake. The system eing served drinks via an app is cumbersome and slow.”

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(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“First time using the lounge, and we will definitely be booking again.”

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(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“1st visit to the lounge food was lovely & service was excellent the only negative thing I would say was there was no newspapers to read”

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(Liverpool Aspire Lounge) - Posted 4 years ago

“This is our 1st time using the lounge ,We were pleasantly surprised at the selection of snacks and drinks available .We had the soup and it was delicious,We will definitely be using this service each time we fly out from Scotland .Great Value for money .”

Helpful Report

(Glasgow Airport Lounge) - Posted 4 years ago

“The lounge is set in a quiet corner of terminal 5, however, once inside you realise you are all sitting in a long corridor. Not relaxing at all. Also, most of the staff, including the duty manager, were NOT wearing a mask correctly. I left the lounge early as it felt VERY uncomfortable.”

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(London Heathrow Terminal 5) - Posted 4 years ago

“Relaxing. Clean. Efficient service.”

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(Amsterdam T2 Lounge 41) - Posted 4 years ago

“Soup needed a label. Looked like chicken but not described. Lovely fresh sandwiches, cheeses & baked goods.”

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(Glasgow Airport Lounge) - Posted 4 years ago

“Absolutely loved using the airport lounge at Edinburgh Airport. Felt very relaxed and safe. The food choice was brilliant and very tasty. The staff were very helpful and friendly. The decor was very tasteful. The spaced out seating felt very safe and the lounge was very clean. Well done. Will defo at use the lounge in the future.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Waste of money. Hot food was ok but buffet bar consisted of salad and crackers”

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(London Heathrow Terminal 5) - Posted 4 years ago

“Enjoyable stay friendly staff relaxing atmosphere.”

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(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Fell of a chair the minute I went in have tried to contact someone about this hoping to hear back ASAP, staff were very nice”

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(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“What food/drinks available was not clear. The 2 hour booking was OK but it was not clear when booking. Asking for the flight time is misleading. In practice we needed 2 hours upto 40mins before the flight.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Good drinks & food and chairs. Check-in could be faster. It looked like the assistant had to type in the long reservation number manually. Maybe scanning a qr code would be faster.”

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(Amsterdam T2 Lounge 41) - Posted 4 years ago

“Staff extremely helpful and courteous , food was delicious! No complaints at all.”

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(London Heathrow Terminal 5) - Posted 4 years ago

“Pleasant staff and good facilities”

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(Newcastle Airport Lounge) - Posted 4 years ago

“We had issues even being allowed entry, the very sour faced receptionist was not at all helpful. Despite being able to show her our confirmation email. Once we were finally allowed in, it was impossible to find a seat. We did ask the receptionist where we were meant to sit, but she really wasn't interested. The lounge is clearly being over booked. Once we did finally find a seat, the lukewarm buffet was certainly not worth the money we paid. I wouldn't book the lounge again. I have emailed to complain and have not had the courtesy of a reply”

Helpful Report

(Aspire Aphrodite Lounge) - Posted 4 years ago

“Staff very helpful and friendly”

Helpful Report

(London Gatwick Airport North Terminal No1 Lounge) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews