Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience of my life in an airport lounge... took 40 minutes for our drinks to come out. By that time we'd made the decision to move to Wetherspoons for a nicer experience. Dirty tables everywhere, staff didn't care that we were frustrated. Worst start to my holiday. Will be getting a refund.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“The food and beverage in this lounge was found better than in the KLM Crown lounge. Normaly I fly KLM Business but this time by Transavia so I had to book the Executive lounge. I am very satisfied about the stay overthere and not flying KLM Business I will buy a ticket for this lounge.”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 4 years ago

“Found it to be closed after booking and PAYING in advance! So far I have had NO RESPONSE to my demands for a refund. Terrible.”

Helpful Report

(Aspire Lounge - O R Tambo International Airport) - Posted 4 years ago

“Food very poor. Powdered egg etc. Bread in sausage bap not even buttered.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“I can’t tell you how disappointed our visit to the Birmingham Aspire Lounge was on 16 October 2021. For starters the staff were confused and disorganised. We could not get in and we were not the only ones! The guest reservation forms the staff had were clearly incomplete and so they could not identify our reservation. I had an email from Aspire Lounges but no booking reference but I could show my bank statement and the payment for the exact amount to Swissport but could I convince the staff to let us in. Well yes but only after having to escalate to a manager and 40 minutes later. Once in the food and drinks were not of a quality and standard I would have expected. Portions were small choices very limited and service extremely poor. You would have been better off going to the airport bar and ordering lunch. It would have been half the price and 10 times better. I want my money back.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“It was ok, better than the other areas but not as much choice as advertised.”

Helpful Report

(Bristol Airport Lounge) - Posted 4 years ago

“Easy customer service and high quality lounges make this site a great resource for travelers, specifically those flying economy.”

Helpful Report

(Dubai Airport Lounge) - Posted 4 years ago

“The lounge was lovely. Selection of food could be better.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“Poor server be and quality. Food was cheap, tasteless and microwaved with poor selection. Drinks took a long time to arrive no magazines or newspapers certainly not worth the price”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“I tried to cancel this booking made as a guest because your lounge was in the Schengen area of Helsinki airport and not available to me as someone traveling to the UK. Booked as a guest, I have contacted customer services numerous times and had no reply. You need to refund my payment immediately.”

Helpful Report

(Helsinki Aspire Lounge) - Posted 4 years ago

“Disorganised, very slow service, very poor choice of food and no prosecco included! It took so long for our food to come we did not have time to eat it before having to leave for boarding! Was not an executive experience and this was similar to the previous time we used Aspire! Definitely will not return, a complete waste of money!”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“We have visited a few lounges over the years, however, the number 1 lounge was by far the best we have experienced. The facilities and staff were exemplary. Would highly recommend and most certainly visit again. Thank-you.”

Executive Lounges 5 star review on 23rd October 2021

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 4 years ago

“I really enjoyed my visit the staff are excellent food & drinks great even though it was 5am thanks”

Helpful Report

(Liverpool Aspire Lounge) - Posted 4 years ago

“Please see my email sent directly to you for the reasons why our visit was so appalling”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“Disappointed with Executive Lounge at Luton Airport. No breakfast food available at the time we required it. Frosty response from staff when we asked how long the buffet would take. Tables not cleared. Scanty sanitising. Not happy - but at least we were able to sit in relative peace and comfort once the noisy table of early morning beer drinkers had left (it was 7am!). Not a favourable experience compared to other lounges in other airports.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 4 years ago

“Visited Aspire lounge at George Best Airport Belfast. Had used it a few years ago and found it reasonable standard but oh dear how disappointed we were on our latest visit. My husband and I got the last two bowls of soup and toasties (5:50pm). Carpeted areas were filthy. We watched at least 10 other people arrive after we did - they walked around and around the food area with plates looking for something to eat other than a tray bake and crisps but alas neither the empty soup urn nor the toastie warmer were replenished. Most lifted crisps, crackers and cheese - ok you might think but given it was dinner time and the average cost is £24 per head surely it would have been easy to have prepacked sandwiches or wraps or salad boxes for any time of the day. Nothing to do with COVID - if you’re allowed to help yourself to drinks and unwrapped fruit then why not provide decent savoury food. Absolute rip off.”

Helpful Report

(Belfast City Aspire Lounge) - Posted 4 years ago

“You are a disgrace of a company. No one answers the phone or emails when you tell me you have changed my lounge and when I get to the lounge you said you had booked me in, they had never had anything from you. £200.00 to get 5 of us in on top of the £135.50 we had already paid you months ago. £335.50 to get into a lounge....”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 4 years ago

“Limited range of food available which, when served, was only lukewarm. Not many seats available. Poor location - nothing to see other than the backs of other chairs.”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“Excellent visit to Liverpool airport lounge, plenty of hot/cold food available and staff friendly and on hand to ensure health and safety measures remained in place. Would have been 5 stars only selection of beers was very limited and not as advertised.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 4 years ago

“Upon arrival, my phone had limited signal, and was unable to download the email required, dispute being able to see the confirmation and subject. Once seated, some drinks were unavailable and a relatively poor selection of food for breakfast. Stood at the bar for approximately 5 minutes with no one in attendance was very frustrating for the amount we had paid to be in there, the service was poor. We also noted that the Prosecco was a chargeable drink, whilst in the other lounges that were cheaper to book at Manchester T1 it was included.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews