Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

Write Your review

Tell us how Executive Lounges made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking for a group of people was insultingly invasive with extensive questioning! Try not to prejudice when “qualifying” the customers you want! Lounge was okay, food was very very below average and not one of your staff smiled the entire time we were there!”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Hi there, We are sorry you feel this way, we do have to ensure that any groups within our lounge are not Hen or Stag parties as these groups are strictly prohibited from using the lounges. We will be sure to pass your feedback on to help enhance our customer service. Kind Regards The Aspire Team

Posted 6 years ago

“They was very helpful and accommodating as my partner has special assistance”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Mr Williams, Thank you for your 5* review of your recent visit with us. We are very glad to see that you enjoyed your visit with us and that the team were helpful in assisting you and your partner. We hope to see you again soon. Kind regards The Aspire Team

Posted 6 years ago

“I have used the lounge many times but do sometimes find the staff a little abrupt and rude. I would not say this is all the team but does impact on the experience”

Helpful Report

(Newcastle Aspire Plus) - Posted 6 years ago

Dear Phil, Thank you for your review of your recent visit and that you are a loyal customer. It is disappointing to hear of your comments and I will be sure to pass this on to the lounge manager to work on your comments. We hope to see you again soon and hitting that 5th-star rating. Kind regards Philip

Posted 6 years ago

“Not the best experience to be honest. It was ok but that was it. No orange juice at all, this was breakfast time and that is what everyone wants. The buffet station was all a bit confused, nothing flowed, no one could find anything. The food was very limited and no toast, again it was breakfast and that was what was wanted. No magazines worth reading and no daily papers to peruse. The staff kept the area clean and were attentive, they were just working with what they had, which wasn't much.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

Hi Sue We are sorry that you did not enjoy your stay in our lounge, i'm afraid we do not advertise toast on our food menu. We will pass your feedback onto the lounge team, if you wish to discuss this further please contact us on customerrelations@executivelounges.com Many Thanks The Aspire Team

Posted 6 years ago

“Food was lovely and a good choice for breakfast! The lounge itself was quiet and very clean inside.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Charlotte, Thank you for your 5* review of your recent visit with us. We are very glad to see that you enjoyed your visit and we hope to see you again soon. Kind regards The Aspire Team

Posted 6 years ago

“Great experience.. plenty of food and drinks to choose from”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

Dear Nichola, Thank you for your 5* review of your recent visit with us. We are very glad to see that you enjoyed your visit. The lounge is the perfect way to start off any trip away. We hope you had a great trip away and we look forward to welcoming you back on your next trip away. KInd regards The Aspire Team

Posted 6 years ago

“I was informed thzt the aspire lounge was full when I booked for the 18th November Upgraded to aspire plus. What a disappointing experience and the normal lounge was empty. Won't be using you're company again and that goes for my.45 employees.”

Helpful Report

(Newcastle Aspire Plus) - Posted 6 years ago

“Not a big selection to eat”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Guest, Thank you for your review of your recent visit with us. We are disappointed to hear of your comments, We feel we offer a wide variety of food and drinks to all of our passengers as to why our lounge is very popular. Thank you for your feedback. kind regards The Aspire Team

Posted 6 years ago

“Very relaxing. Comfortable seating, godd food and big choice of beverages. Staff very attentive. Overall well worth the cost.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Martin, Thank you for your 5* review of your recent visit with us. We are very glad to see that you enjoyed your visit with us. Our lounge is the perfect way to start any trip away. With fantastic food, Drinks, and facilities, Then what is not to love? Kind regards The Aspire Team

Posted 6 years ago

“Always book the lounges as it makes you feel more relaxed before a flight. You can relax in comfort eat and drink what you like and keep an eye on the screens.staff always well presented and polite .it is a pleasure to go into the lounge and great value for money considering the prices at the other bars and cafes at the airport.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Steven, Thank you for your 5* review of your recent visit with us. We are very glad to hear that you enjoyed your visit with us. The team at Manchester Terminal 2 always strive to deliver excellent customer service. We hope to see you again soon. Kind regards The Aspire Team

Posted 6 years ago

Hi Steven Many thanks for you review of our Aspire lounge in Manchester T2 Our lounges are the perfect way to start your holiday off in style! We are delighted to hear you enjoyed your visit and we look forward to welcoming you again on your next trip away! Kind Regards The Aspire Team

Posted 6 years ago

“Excellent lounge ,great staff and good ambiance ,would highly recommend as a great start to a holiday”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Alanna, Thank you for your 5* review of your recent visit with us. Our lounge is the perfect way to start off any trip away. We are very glad to see that you enjoyed your visit with us. We hope to see you again soon. Kind regards The Aspire Team

Posted 6 years ago

“Usually enjoy the lounge experience however the last time I visited the hot food choice was so bad I couldn't eat any of it. Pulled brisket was slop on a plate full of fat .....horrible. Would go again but might consider a different level of lounge if no improvement”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

“Relaxed environment. Plenty of breakfast options Only criticism is a lack of charging points”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Hi there Gary Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“Very good and comfortable”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Gordon, Thank you for your 5* review of your recent visit. We are very glad that you enjoyed your visit and we hope to see you again soon. Kind regards The Aspire Team

Posted 6 years ago

Hi there Gordon Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“Was ok, everything was ok but nothing wowed us. The other lounge at T2 was better last Christmas.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Hi Maggie Thank you for your review. We will be sure to pass your feedback onto the lounge team in order to help improve our service. We would love to welcome you back again. Kind Regards The Aspire Team

Posted 6 years ago

“Very clean and comfortable. Good choice of food. Would have been nice if Sauvignon blanc was available. Toilets clean.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

Dear Guest, Thank you for your 5* review of your recent visit with us. We are very glad to see that you enjoyed your visit with us. We hope to see you again soon. Kind regards The Aspire Team

Posted 6 years ago

“Helpful polite staff. Clean facilities good food. Plenty of drink choices. Could do with some more space and comfier seating”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Amazing staff service also nice kind and very helpful. Nice chilled area and makes an amazing start to the hoilday Will be booking again”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Bethan, Thank you for your review of your recent visit with us. We are very glad to see that you enjoyed your visit with us. Our team strive to deliver excellent service to all of our guests. It is the perfect way to start off any break. We look forward to welcoming you back again. Kind regards The Aspire Team

Posted 6 years ago

“Nice service comfortable surroundings good choice of food”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

Dear Guest, Thank you for your 5* review. We are very glad to see that you enjoyed your visit with us. We hope you had a great break away and we hope to see you again soon. kind regards The Aspire Team

Posted 6 years ago

“Excellent.. service and food brilliant, even the rest rooms were luxury..you made our holiday.. thank you”

Helpful Report

(Montego Bay Airport Lounge) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews