Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of food and staff attentive”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

Hi there Lorraine Thank you for your review We are pleased to hear you enjoyed your visit and we will be sure to pass your feedback onto the team! We look forward to welcoming you again on your next trip away! Many Thanks The Aspire Team

Posted 6 years ago

“We booked the plus lounge, Food wasn’t great tbh, buns were stale, cooked breakfast could have been warmer. Bacon under cooked as fat still white. Staff were very nice and attentive, place was clean. Only down side if day was the food”

Helpful Report

(Newcastle Aspire Plus) - Posted 6 years ago

Hi there Many thanks for your review We are sorry to hear of the problems you faced with the food offering, we will be sure to pass this onto the Food and Beverage manager in order to improve our service. We do hope to see you again in the future. Kind Regards The Aspire Team

Posted 6 years ago

“Had a great time there. No hustle and bustle great food and drink will definitely be going there again. The staff were lovely. Very warm and polite. Thanks all”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Janet, Thank you for your 5* review of your recent visit with us. We are very glad to see that you enjoyed your visit with us. We are very glad to see that you enjoyed your visit with us. We hope to see you again in the near future. Kind regards The Aspire Team

Posted 6 years ago

“Had everything we wanted and more recommend to anyone ❤️”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Pamela, Thank you for your review of your recent visit with us. We are very glad to see that you enjoyed your visit with us. With plenty of food, drinks and a relaxing place to chill before your holiday then what is not to love? We look forward to welcoming you back again in the near future. Kind regards The Aspire Team

Posted 6 years ago

“Tuesday morning was a quiet day so there was plenty of room. Staff, as always, very friendly and cheerful. Why do business class passengers flying with TAP now have to pay for entry?”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Guest, Thank you for your 5* review of your recent visit. We are very glad to see that you enjoy your visit with us at Manchester Terminal 1, Unfortunately we no longer have a contract with TAP I'm afraid as to why the lounge is now chargeable. Kind regards The Aspire Team

Posted 6 years ago

“Comfortable. Pleasant food. Friendly staff. Welcoming. I had missed my slot but on explanation was able to check in.”

Helpful Report

(Aspire Lounge - O R Tambo International Airport) - Posted 6 years ago

Dear Guest, Thank you for your 5* review of your recent visit with us. We are very glad to see that the team were able to accommodate you at a different time. We hope to see you again soon. kind regards The Aspire Team

Posted 6 years ago

“Food good.. Clean.. Most of staff friendly. But when booking did not know there was a new lounge.woman said she would move us to new one as nearer gate and I'm disabled. It was tight next to my gate. And she has moved others through the day. Phoned and was told no. So had to leave 30 mins early to allow me time to get to gate. Should never have said it was possible. And the fact other passengers had been move.. Would use no1 next time as always has amazing service before..”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Staff were not expecting our arrival and grumbled about issues with communication while we were at the desk. Lounge was smaller than I was expecting, as if it had been crammed in to an empty corner of the building. On our arrival at 6am it was quiet but by the time we left at 7.45am, it was pretty busy with not many seats left, except for the quiet area. Unfortunately this was cordened off for passengers from a Singapore Airlines flight. I couldn't see plug sockets and charging ports at every table but did find a couple of portable USB chargers in the quiet area. Food (breakfast) was abundant but nothing special, certainly on the hot side. Bacon had been cooked for so long it was rigid and the scrambled eggs were processed. The pancake machine was a nice addition. The bar was well stocked and manned, which is a change to some lounges I have been in. In all, I wouldn't book this lounge again. For the price, I can get a better breakfast and a couple drinks, with more space, at Wetherspoons.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Average at best. Having used the Executive Lounge many times before at Edinburgh Airport, I was very disappointed on my most recent visit. 2 "hot" dishes (i.e. lukewarm) and tired salad/pasta selection in cold section. I will not be rushing back anytime soon.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“The lounge offers a good level of privacy and quietness, but lacks sufficient charging points, variation of food and the toilets ideally should be within the lounge.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“The Lounge was comfortable and relaxing before a long flight.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“Atmosphere was good staff were lovely. The breakfast food was okay, could have more choice and maybe a toaster to make toast.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“The time we arrived around 6.30am. Even though we pre booked the lounge was very busy and congested and had to wait for a seat. Previously has been much better...such a shame.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Excellent visit busy but all good There was a lady serving at the bar at the time we were that was absolutely brilliant & really lovely, sadly I didn’t get her name. I know she said she’d retired but sadly I didn’t get her name sorry!”

Executive Lounges 5 star review on 3rd December 2019

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Andy, Thank you for your fantastic review. I am very glad to see that you enjoyed your visit with us. Our lounge is the perfect way to start any trip away, I will be certain to pass your comments on to the lounge manager to thank the staff member for you. We hope to see you again soon. Kind regards The Aspire Team

Posted 6 years ago

“It was a great experience at Heathrow 3 lounge Club Aspire. It was a good variety of hot and cold dishes and several different nice alcoholic and soft drinks. I will definitely go there again and recommend it to others.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

Hi Henrik, Thank you for leaving your review. Glad to see you enjoy your visit and we do hope to see you again soon. Kind Regards, Executive Lounges Team

Posted 6 years ago

“When we visited the lounge was clean , quiet with plenty of food and snacks, a well set out lounge with ample electrical sockets for charging our tech (kids were happy about that). Toilets were clean & well maintained. Smoking terrace clean & well maintained. A good/great place to spend time before our flight.”

Helpful Report

(Aspire Aphrodite Lounge) - Posted 6 years ago

“The staff were lovely, the lounge warm & welcoming & nice choices of food & drinks”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

Dear Sheila, Thank you for your 5* review of your recent visit with us. We are very glad to see that you enjoyed your visit. Our lounge is the perfect way to start any trip away. We hope to see you again soon. Kind regards The Aspire Team

Posted 6 years ago

“Very limited options for breakfast and drinks. Definitely not worth it.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

“My first impression when i walked in was the cleanliness of the lounge. The young man at reception was smiling and looked pleased to see us which was lovely. We were shown around and it all felt so pleasant. The food was very good. It was fresh and displayed perfect. I actually spoke to the chef who was very smart and clean. The bar staff were friendly and polite. The lounge was well decorated and the seating very comfortable. One of the best ive been in. All in all a perfect start to our holiday. Couldn't have wished for a better lounge. Must say it is far superior to the one at manchester wher food was dry as though it had been there a long time and where staff looked as though they just didnt want to be there. Thankyou liverpool. You were great.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

Dear Ms, Monkman, Thank you for your fantastic review of your recent visit with us. We are very glad to see that you enjoyed your visit with us. I will be sure to pass your comments on to the lounge manager for your lovely comments. We hope to see you again soon. Kind regards The Aspire Team

Posted 6 years ago

“We enjoyed our visit to the lounge. The staff were very pleasant and helpful, the food good. We were feeling relaxed when we left, pity our flight to Dubai and connection to Perth were cancelled and we were not able to travel until the following day”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Sylvia, Thank you for your 5* review of your recent visit with us. We are very glad to see that you enjoyed your visit with us. We are sorry to hear of your flight being cancelled. We hope you enjoyed your holiday though. Kind regards The Aspire Team

Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews