Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was too busy and full. Difficult to even find seating.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“Drinks available good, food limited.”

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(Newcastle Airport Lounge) - Posted 6 years ago

“nice lounge with very friendly staff”

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(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“My wife and I planned a visit to the UK to attend my brothers wedding and visit family. Our flight was due to depart from Cork on Wednesday 4th December and arrive in Liverpool late at night. When I checked in on-line for the flight, an offer for November popped up. Book one lounge entry - get a second half price. I thought this to be a reasonable deal and recognising our journey would not be complete until near midnight, I made the decision to make a reservation for my wife and I to relax and enjoy some light snacks while we waited for our flight. After a busy day, I collected my wife from work and drove to the airport. The traffic through Cork was unbelievable. There had been an accident on the South Link Road and the City was completely gridlocked. We managed to circumnavigate the traffic by using back roads and managed to get to the airport in plenty of time and checked in. We made our way through the duty free shopping to the Aspire Lounge, looking forward to sampling some of the food advertised on the promotion. We were welcomed into the lounge by the hostess, she was the only staff member on duty. She was very busy, as well as checking in guests, she also had to serve drinks, some food items and clear tables. We found ourselves a table, left our hand luggage and went to the buffet counter. We were both very hungry and ready for some hot food. The hot food was almost all gone and that in the bain-marie’s under hot lamps looked dry and unappetising, it was still early, about 6:30pm. We asked the hostess if she could replenish the hot food, she replied that there was no more, that the food on the counter was all that was left. We were most disappointed. She then offered to heat up some pasta for us. We waited at our table for a while then she came over to apologise telling us that there was no pasta left either. We went back to the disappointing hot buffet, which had now further diminished by other hungry guests. We made the best we could from the remaining hot food and some of the remaining cheese and biscuits. We enjoyed a glass of wine, some coffee and to be able to sit in a quieter area away from the bustle of the public departure lounge. We commented how disappointing the buffet was and would not recommend it to others as it was poor value, even with the promotion offer. We needed a little hot food and the fair on offer was extremely disappointing and far from our exceptions having read the promotion menu. We considered putting a review Trip Advisor, but did not. We considered writing to yourselves to complain, but have not had the spare time. But now as you have invited me to write a review, I have decided to submit this, a detailed account of our experience and the reason why we would be slow to book the Aspire Lounge in Cork Airport in the future.”

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(Cork Aspire Lounge) - Posted 6 years ago

“The lounge is very relaxing, the staff are very friendly and create a warm atmosphere”

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(Kingston Airport Lounge) - Posted 6 years ago

“Not the first time I have been to the executive lounges and I would definitely go again! Superb staff, variety of food and drink. Well worth the experience especially before a flying aboard.”

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(Luton Aspire Airport Lounge) - Posted 6 years ago

“Extremely comfortable. Staff very friendly and helpful. Definitely return and recommend.”

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(Edinburgh Airport Aspire Lounge - New) - Posted 6 years ago

“After having been to various aspire lounges in the UK this was my first visit to Newcastle, overall I found this lounge to be of a far better standard than the others. Food was plentiful and of good quality and drinks readily available at the well staffed bar. I can highly recommend this lounge and will be booking again prior to my next flight from Newcastle.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Sufficient variety of fresh foods, drinks, good fill up of these. Easy to attain the Aspire lounge.”

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(Amsterdam T2 Lounge 41) - Posted 6 years ago

“Our visit to the Manchester Aspire Lounge was fantastic, the staff were friendly & efficient and really went out of their way particularly as my Mum and I are both Coeliac ( have a gluten free diet). We were celebrating my Mums 80th and on our way to Iceland! It was my Mums first visit to the lounge and while I’ve used before in other locations (Newcastle & Amsterdam) it was my first visit to Manchester. We were booked in to the Lounge at ‘ silly o’clock in the morning - but the smiles of the staff and cleanliness of the lounge, made for a very pleasurable experience- even down to the chefs knowledge of GF o make sure we where able to have breakfast without the risk of cross contamination! Great job, thanks again!”

Executive Lounges 5 star review on 19th December 2019

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“Very good everything we wanted was on tap could not fault anything ,absolutely fabulous.”

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(Birmingham Aspire Airport Lounge) - Posted 6 years ago

“Good breakfast, clean and friendly staff. Could do with a few more restrooms though. Overall good”

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(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“Good value. It is not easy for a first-time visitor to find various items for breakfast so please consider how to improve this. More toilets would help.”

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(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“Not entirely satisfactory I am afraid to say. We found most of the hot food, only luke warm. Many food options kept running out resulting in long waits. Coffee machines were out of milk. There was no Brandy, and none expected until tomorrow, bad form - just go out & buy one! It became tiresome having to keep asking for things. The whole enterprise seemed to lack someone who was monitoring the whole operation. Therefore did not consider it value for money.”

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(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“The area in terminal 2, is very small. It was very busy and we struggled to get a seat. There were not enough comfy seats, settees etc I was on a chair that was more uncomfortable than those in airport and for me thAt is one reason that we pay extra to get a seat that’s comfortable. Food was lenticular and warm. Staff were friendly and even though the booking agent had agreed a 6am entry with myself and confirmed with the Lounge 9am we were allowed entry.”

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(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Great to relax get good food before holidays. Staff always smart and friendly. Great service.”

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(Edinburgh Airport Lounge) - Posted 6 years ago

“Lounge is too overcrowded and food selection is not good.”

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(London Heathrow Terminal 5) - Posted 6 years ago

“Everything was easy. Enjoyed sat watching planes go out. Good food and drink”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“I have used the adult only aspire lounge at Newcastle a few times always found it great”

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(Newcastle Aspire Plus) - Posted 6 years ago

“Really glad we booked this, started our holiday off so well”

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(Newcastle Airport Lounge) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews