Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

Write Your review

Tell us how Executive Lounges made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good with one main criticism; used Manchester 3 times this year and each time it has been cold in the lounge. I gave feedback and was told the airport set the air con. However, this makes it too cold and quite uncomfortable.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Rather underwhelming, smallish lounge, chairs more upright than comfy, food and drinks were simple / basic but somehow this didn't all feel like the 'luxury' experience promoted. Way inferior to the luxury lounge at the Marco Polo airport which was cheaper”

Helpful Report

(Bristol AspirePlus) - Posted 6 years ago

“We had a early flight, and we always book the lounges, which ever airport we fly from, it is nice to start your holiday in comfort, the breakfast was top class and a good selection of drinks, we found the lounge quiet,and peaceful, would recommend passengers to use them”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

“Took more than 10 minutes to enter. Food was awful and toilets had an queue. No point to use it”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“The Lounge in Terminal 5 is small and busy but don’t let that put you off! The seating area is very comfortable. Stafff are helpful and friendly. The food and snacks selection is constantly restocked. There is also a small work area set aside from the main lounge for those who need to catch up on work. I welcomed the rest between flights. Would definitely use this Lounge again when travelling through Terminal 5”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“Pleasant experience of calm on a busy schedule”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“We use this lounge whenever we use this terminal, always find there is a good range of food. Really like the quiet areas too.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“I love Newcastle airport I have always found the lounge inviting . Staff and food lovely”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Very happy again with everything in this lounge food good and hot service excellent”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“They were helpful when I asked if they had an adaptor for my charger. It was also nice and quiet when we first arrived.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 6 years ago

“We were here a couple of years ago and it was brilliant, it was self service and there seem to have been more choice. This time was good but i felt a little guilty because i had 3 Gin and tonics.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

“Aspire Manchester Terminal 2 is fairly basic for an executive lounge and showing its age. Terminal 1 Aspire is much better. New furniture and space needed. Food selection could be better. However the staff are helpful and friendly.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Nice service, and nice seatings but the food is a bit boring”

Helpful Report

(Amsterdam T1 Lounge 26) - Posted 6 years ago

“The lounge was lovely, style, décor and comfort. I was disappointed with the food available, it was 12.45pm and it hadn't been replenished (it wasn't that busy), There was no bread for the soup, no main course left the vegetable curry was almost empty. It took 20 minutes to add sausages to replace the main course. I didn't like to see the trolley next to me when clearing and scraping plates, it felt like a cafeteria rather than Executive lounge. Perhaps park it discreetly away from customers. Otherwise, staff were well presented and helpful.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 6 years ago

“The welcome and breakfast was lovely I had a couple of vodkas and hubby had three beers. It was lovely and peaceful away from the hustle and bustle of downstairs. We hadn’t used the lounge for a couple of years as we had thought they weren’t as good but this visit has regained my confidence and I will definitely use them again. Thank you for a good start to my holiday.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“The lounge was oversold. There were no seats. When entering we were told that we would have to share, but in reality there were no seats at all. Since we bought in advance, there was no return of money.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“Staff are lways amazing and very helpfull. The food is superb, smashing choice and always piping hot. We always think it's well worth the money.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Nice place to start your holiday”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

“Staff very helpful lovely environment plenty of space good food”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“For first time, I spent a couple of hours in the Aspire Lounge at LHR T5. It cost £35. I would put the experience down as average. Inferior to the BA lounge: smaller, less variety in food. Having booked this I was offered an upgrade to business class by BA for £59. Had I not already paid for Aspire I would have taken that. The guy on the front desk was a bit miserable and seemed to take an eternity to work out whether people could get in or not. Long thin lounge with comfortable seating. Staff are generally a bit disinterested. In common with a lot of other lounges (BA included), the USB connections at the seat have low power and only offer slow charging. Why? Food is OK. More finger food than anything. Reasonable selection of wines, though again, could do with a happier bar tender. Would I go there again? Not sure. For £35 I think I could while away my time at a public restaurant and bar just as easily.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews