Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Able to relax before our flight, however seemed too busy for the number of staff working. There were around 10/15 people queuing for drinks and only one person serving.”

Helpful Report

(Glasgow Airport Lounge) - Posted 8 years ago

“Friendly Staff , relaxing atmosphere”

Helpful Report

(Glasgow Airport Lounge) - Posted 8 years ago

“Relaxing with the choice of drinks, both alcoholic and non-alcoholic being very good. The variety of food available left a lot to be desired - very disappointing.”

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(Gatwick North Aspire) - Posted 8 years ago

“The staff were pleasant and courtesy. The drinks and food adequate.”

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(Gatwick North Aspire) - Posted 8 years ago

“This is a comfortable quiet space with an outside deck. Easily accessible from the main departures area. However, drinks do run out and the food selection is basic at best”

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(Larnaca Airport Lounge) - Posted 8 years ago

“Not one off the better lounges in the airport ,visited a few and this lounge is dull and had a choice off pretzels ,peanuts ,crisp or cheese and crackers.and soup had to keep going to the bar for drinks lager was not in fridge like the other lounges wount visit this one again”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“Large selection of drinks. Good food menu variety. Poor bathroom facilities. Inadequate lounge chair selection. Will not recommend your lounge again.”

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(London Heathrow Terminal 5) - Posted 8 years ago

“Clean and tidy but staff were slow, left waiting at the bar for ages! Lots of signs about not taking food, felt I was viewed as a potential criminal not a VIP. Regularly visit VIP lounges and this one could learn a lot from Aspire!”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“Nice views of an active runway. There is a Bliss Spa that I would have used if I had time. As well, the little relaxation pods looked nice.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“This lounge is not as good as others we have booked. It is in urgent need of new carpetting - the carpet looks disgusting. The range of snacks was not very good. The soup was barely warm and greasy. Not a good choice for things to eat. The bread which came with the soup seemed undercooked - it was like the bread you buy to finish off in yourself in the oven, except that it was not finished off! Would not book this particular lounge again.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“Despite booking in advance we were greeted in an offhjand manner by being told "We are full". I protested my disappointment by explaining that we had paid when we booked. There was nowhere to put my cabin bag down except the floor to get my proof of payment out on my iPad. My first time to Aspire lounge will probably be my last as I did not feel welcome but food and drink were adequate However if you do read this revue and act upon it ,then I might reconsider.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“I like to use a lounge before I go abroad just because I don't like the hustle and bustle of the airport outside. The food was really tasty and had a good selection I think I went up three times for food. Great selection of drink and having tea and coffee was a nice too. All the staff apart from the receptionist were really nice. The receptionist a female constantly kept looking me and my fiancé up and down and was scrutinising my conformation booking. Which did put me out of sorts. I have been to some more expensive lounges within our UK airports and weren't treated like that at all. She needs some customer care experience and not to be so snobbish. I can afford it and I am good enough to be in there. Apart from that it was nice.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 8 years ago

“It is a better way to spend the waiting time in the airport.”

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(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“It was Ok ..... Just Ok! Not very relaxing! This is not a Lounge, as we have experienced at T1. This establishment is more akin to a 'Dinner Bar' - and folk had to Q to get into it! Not that impressed, but the soup was good, so gave it a 3.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“Bright, clean, comfortable seating, smoking area Dissapointed in food section, not good quality food or good choice, very poor in this area”

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(Larnaca Airport Lounge) - Posted 8 years ago

“It did not make my happy but it did disappoint. It was not a good experience and we were told having already pre booked it was full and to come back in 20 mins apparently this was a mistake ! And we were allowed in only to find no seats to sit together for 10. Mins although some tables were empty but reserved. This was not the Aspire airport lounge we were expecting from our experience of other aspire airport lounges. On the whole a waster of money and extremely disappointing”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

“The lounge was a bit tired and in need of modernisation. The food/snacks were not as comprehensive as anticipated. Liked the soup and the drinks which were comprehensive and generous.”

Helpful Report

(Heathrow Airport Lounge Terminal 3) - Posted 8 years ago

“We had to queue to get in as it was really busy and seemed over booked. It was very noisy and there were a lot of children and it didn't feel relaxed at all, not like other times we have been in. The food was nice and the staff were all lovely bit I'm not sure we'll book again as it was just too chaotic”

Helpful Report

(Newcastle Airport Lounge) - Posted 8 years ago

“The visit I am afraid was marred by delays at the terminal in checking in and significant delays at security, despte arriving at the terminal at 05.15 we were unable to make it into the louge until 07.35 we had time only for a quick coffee before our flight was called for boarding, desite thThe staff at the lounge were welcoming and friendly and showed us through to the lounge,”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 8 years ago

“Very busy with limited seating. We got in as we pre-booked but noticed others being turned away (various card/club members normally entitled to entry). Something of a bun fight for standard buffet fare, guess this eases depending on time of day, but then everyone wants something having paid for the privilege. Anything else is chargeable. Then there's having to exit for the restrooms and the uncomfortable exercise of having to push past the queue and hope you don't get challenged upon re-entry. Simply not worth the fee or hassle.”

Helpful Report

(London Heathrow Terminal 5) - Posted 8 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews