Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service, food and drink selections are excellent! Will definitely be returning”

Helpful Report

(Liverpool Aspire Lounge) - Posted 7 years ago

“Poor food offering No as good as it used to be”

Helpful Report

(Bristol Airport Lounge) - Posted 7 years ago

“Top service managed to get breakfast and a sandwich in our three hour slot go for the upgrade it is worth it”

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(Bristol AspirePlus) - Posted 7 years ago

“Good place to get away from the main hustle and bustle with ample seating and nice food”

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(Cork Aspire Lounge) - Posted 7 years ago

“Comfortable and quiet. Nice selection of food and drink and friendly staff. Will use again.”

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(Newcastle Airport Lounge) - Posted 7 years ago

“From the minute we walked in the experience is poor; staff apologised saying it was busy so there may be not enough food whilst checking our details and seemed exhausted / let off steam to us at the reception about what long hours they had worked. There were no seats, luckily an older couple allowed us to tag onto their table. Drinks at the bar were running low and we were encouraged to bring our glasses for any refills back due to glasses being sparse as in the dishwasher. There was a clear lack of food. When food was available the choice was extremely limited and tasteless. I’ve been to other lounges were cakes and savoury snacks are available alongside main meals should they not be to customer taste. The staff were pleasant but seemed over worked and exhausted. The lounge gave off a feel of low budget all inclusive rather than an executive lounge and I have not recommended it to friends or family unlike other lounges I have visited.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“Enjoyed my stay in the lounge will do so again”

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(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“My first experience of Executive Lounges, and I have to say I was very impressed. Entry to the lounge was prompt and simple, the atmosphere inside the lounge was relaxed and the staff friendly. The food was plentiful and of a very good standard, as were the drinks. All in all, a huge upgrade on the usual airport facilities and a far superior beginning to a great holiday. Thanks Executive Lounges!”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Nice comfortable environment, good service, reasonable value but food leaves a lot to be desired”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 7 years ago

“The lounge was comfortable as usual, we had waited for a table that was being cleared by member of staff, after standing for about ten minutes waiting she then put a reserved sign on it, she unfortunately was not polite enough to let us know it was reserved and did not even speak to us. It seemed that all the booths had been reserved and had we realised this we would have sat elsewhere. The drinks available was as always good, the food was hit and miss, this is the second time I’ve used the lounge later on in the day and been a little disappointed with the offerings. Have used it several times early morning when food had a better selection and staff certainly less rude. Will continue to use the lounge as it’s great to be able to relax in comfort.”

Helpful Report

(Bristol Airport Lounge) - Posted 7 years ago

“Disappointed with the lack of choices for a beer and food really bland. Shame as I’ve a few very good visits to the lounge previously. Thanks Andrew”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

“Comfortable seating friendly efficient staff good food”

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(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“We recently visited The Aspire Lounge at OR Tambo airport, Johannesburg. It was very comfortable, clean, the service excellent and the staff very friendly and helpful. There was a large selection of hot and cold food and drinks available. In short it was as good if not better than any airline's business class lounge that we have visited”

Helpful Report

(Aspire Lounge - O R Tambo International Airport) - Posted 7 years ago

“Was disappointed the coke machine wasn’t working so drinks wasn’t nice tasted flat and funny so ended up not being able to drink my vodka coke food was disappointing to did not look at menu when booking rice pasta which husband didn’t like any and not really much salad all I can say is we were very disappointed staff were good wasn’t their fault the coke machine was working”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

“We use the lounge regularly. Mainly because my husband is disabled and uses a wheelchair. Manchester Airport is dreadful as far as its disabled services are concerned. Although we had a very early flight this time ,we still used the lounge as a refuge from the horrendous terminal one. Lovely staff in the lounge,chatty and helpful. Thank you.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

“Longe very busy on the day of our visit, but still a more relaxed and quieter experience than in the main departures lounge........”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

“I’ve used the lounge on numerous occasions and it just disappoints more every time, when I used it on 23/3/19 there was no cake or biscuits for the tea and coffee, there was a chicken paella that just looked like stodgy with lemon wedges in it, a pasta dish that just looked like grey mush and the bread buns where so stale they crumbled when you tried to cut them. I also asked for the air conditioning to be turned off because it was uncomfortably cold every one had coats and fleeces on. Don’t think I’ll visit on my next trip”

Helpful Report

(Newcastle Airport Lounge) - Posted 7 years ago

“Early start on our holiday to Tenerife. Airport very busy but the Lounge very peaceful. Nice breakfast. Great start to the holiday”

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(Newcastle Airport Lounge) - Posted 7 years ago

“Easy to book Quiet area to relax Good choice of drinks and snacks Allocated a booth which was nice but the tv didn’t work”

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(Newcastle Airport Lounge) - Posted 7 years ago

“Staff friendly Food choice very good Noticed a few visits before that most mixers now on fraught no doubt a cost cutting exercise but other than that all good”

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(Edinburgh Airport Lounge) - Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews