Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly service. So relaxing before our flight. Thank you”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“In the current state with the virus excellent service brilliant”

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(Bristol Airport Lounge) - Posted 4 years ago

“Very friendly welcoming staff”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“The lounge was excellent. The Covid rules implemented were excellent. Table service was well run, staff friendly and helpful. I would certainly return”

Helpful Report

(London Heathrow Terminal 5) - Posted 4 years ago

“We used the lounge on the 3rd of October from 13.15. The greeting on arrival was very professional and friendly, the rules we needed to follow were explained clearly and precisely. We were shown to our table and provided with utensils for our food and a menu which although a reduced menu covered most bases. Drinks were served and ordered from your table as was your food and here are my only two minor issues. Firstly we ordered soup and curry with rice (we were asked to order both at the same time) the soup arrived promptly but within 90 seconds and before I’d unwrapped my spoon and seasoned my soup the curry arrived, this meant by the time I was ready to eat the curry it was luke warm at best. Secondly while I appreciate the work the staff did ordering a drink was a bit of a mission as there were only 2 staff serving the whole lounge with a third pouring the drinks, at one stage we were without a drink for almost 20 minutes. This isn’t t a complaint about the staff who did a fab job in the circumstance just highlighting things that could be improved and maybe add an extra staff member. All in all an enjoyable experience the staff worked very hard in difficult circumstances and the jam and clotted cream scones were amazing”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“First time in an Executive Lounge. Extremely impressed with all staff members, all very attentive, with a smile! During these terrible times we all have, it was a pleasure to relax, be waited on, before our flight from Luton to Rhodes. Will definitely use again, and hopefully try the “ buffet” system in the future.”

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(Luton Aspire Airport Lounge) - Posted 4 years ago

“The lounge was very exclusive we was treated very well well everything we asked for we got I would give the lounge in Manchester Airport 100%”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“Absolutely Spot On During The Silly Times Of Covid Are Stay Here Was Welcoming N Service Was Inclusive”

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(Liverpool Aspire Lounge) - Posted 4 years ago

“Good experience on our recent visit. Friendly staff. Good Covid safety measures. It was a very calm place to be. The only thing that could have been improved was a wider range of food but we do appreciate the reasons why it is restricted. Perhaps a gradual increase might be possible. We have already booked for our next visit.”

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(Birmingham Aspire Airport Lounge) - Posted 4 years ago

“We had a excellent visit to the lounge all the staff were very helpful and friendly food was great and the area was very clean would definitely recommend to all family and friends .”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Great items service all in all a ok”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“Staff and service was excellent”

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(Newcastle Airport Lounge) - Posted 4 years ago

“Great staff”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

“In a very difficult period,it was very assuring to find the lounge working efficiently and with high respect for the regulations,thank you to all the personnel”

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(London Gatwick North - Club Aspire Lounge) - Posted 4 years ago

“Excellent service in the difficult COVID Times”

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(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Excellent”

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(Manchester Aspire Airport Lounge - Terminal 1) - Posted 4 years ago

Dear Wilma Thank you for taking the time to leave your 5 star review. It's great to see you enjoyed your visit and we hope to see you again soon. Kind Regards Aspire Lounge Team

Posted 4 years ago

“Friendly staff on arrival. Sanitizer by main door. Fully explained COVID precautions taken. Shown to available table using a one way system . All table service with a limited menu which was to be expected but staff regularly checking we had everything we wanted and if more drinks were required. Obviously a lot different to all of our other visits but we felt all safety measures had been put in place.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 4 years ago

“We were given passes as a gift, so it was a nice start to our holiday and first time in the lounge. We found it easily and reception were friendly and efficient. It was really early in the morning so it was quiet, but the staff were helpful and there was a good choice of food and drink. We enjoyed bacon rolls and a couple of beers. A great start to our trip.”

Helpful Report

(Edinburgh Airport Aspire Lounge - New) - Posted 4 years ago

“Lounge has had a refurb. Whilst it doesn't look much different, flight screens are in more accessible places and the food has been greatly improved! We had an excellent genuinely personal service and were very well looked after. I even mentioned that the piped music sounded like royalty-free lift music, so they changed it, they were good humoured about it and we all laughed. This was just after covid re-opening and it was almost empty.”

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(Luton Aspire Airport Lounge) - Posted 4 years ago

“Oasis of calm, tasty breakfast, great service, what more do you want.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 4 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews