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EZContacts Reviews

4.0 Rating 22,691 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I placed an Order for glasses on April 8. I was informed it would take 5-7 Business days to process. Eventually there was a delay in processing, and they did not notify me until I had to call severally, chat and even send emails in attempt to reach out to the customer service before I got a proper explanation and due to the urgency of my situation, they expedited the shipping, which shipped on May 3rd. Now my glasses are to be delivered tomorrow which is May 6th!. Well you can imagine my frustration. With the trauma of terrible experience I have received, it would take a lot of convincing for me to even consider thinking about using EzContact services again.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with your order. We understand the importance of good service and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 1 year ago
8 day and Still haven’t received my package
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We're sorry to hear about the delay in your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 1 year ago
Love that I can buy designer sunglasses at a more affordable price, but it took almost 3 weeks for my item to ship.
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Posted 1 year ago
Took too long for shipment to get here
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 year ago
Unable to contact customer service. Delayed shipping and arrival of order.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 1 year ago
I ordered contacts on April 25th and paid extra for 3-5 day shipping. My contacts are still not here, tracking says they will be here tomorrow, May 4th. Pretty disappointed in the timeline. They weren’t even sent out to be shipped until May 1st, five days after I ordered them.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Couldn’t select free shipping, paid for expedited, then they closed for a week. There was nothing on the site indicating they would be closed. Now it’s been over a week and I still am waiting for my contacts.
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Posted 1 year ago
Very slow with no updates or notifications !!!
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Posted 1 year ago
It's been over a month since I ordered. A week after I got a notification saying it was taking longer than expected, since then nothing. No update texts or emails. I sent an email asking what's up and still waiting on something
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Posted 1 year ago
The pricing was great but after paying for express shipping, I was notified that they were closed and wouldn't even ship for over a week. I then went to cancel the order because I needed them immediately and there was no way to do so.
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Posted 1 year ago
Still have not received my order and I placed it on 4/24/24. I’ve contacted them twice via email and no one responded.
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Posted 1 year ago
I was forced to pay $7 for shipping bc free shipping was greyed out and i couldn’t choose that option for some reason. Ok… Not only that my order didn’t get dispatched for 3 days. As a result 3-5 day shipping turned into > a week shipping. Bad practice guys. Makes me wanna think twice before ordering from you next time.
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Posted 1 year ago
I will rerate upon delivery. In the meantime I suggest you warn customers when you are on holiday to they can seek more timely options.
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Posted 1 year ago
I paid for shipping and it's been over a week, but I haven't received my glasses or the tracking number. I call and no one ever answers in customer service.
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Posted 1 year ago
My order is late
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Posted 1 year ago
Contacts are poor quality, I have to throw out maybe one in 5 of them. The shipping is super slow, I ordered it a week and a half ago and they just shipped it today.
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Posted 1 year ago
It takes way too long to ship. Most recent order took 9 days to ship
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Posted 1 year ago
Order on the 24th and not even shipped yet.
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Posted 1 year ago
I ordered contacts and paid for 2 day shipping so I could receive my order prior to leaving for a long trip however EZcontacts decided to shut down their offices for a week without notification prior to my order. It has been 10 days since placing my order, still no contacts and no response from service on whether they are refunding the shipping fee. I had to place an order with a competitor last minute to get some contacts. I value good service and this was an example of really bad service...
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Posted 1 year ago
It's been 10 days since I placed my order. This is too long as my contacts only shipped today.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,691 reviews