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EZContacts Reviews

4.0 Rating 22,580 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

The glasses themselves were good, no complaints except I ordered the wrong size. The service, however, was lacking. It took a month to get them. I placed my order on April 17th and got them right at a month later. After waiting a couple of weeks with no progress on the shipping, I ordered them from another place and received both pairs the same day.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking time out of your day to provide feedback. We aim to provide our customers with the best service possible, so hearing that we fell short of your expectations is saddening. We also regret to hear about the delay that prompted you to cancel your order. We can assure you this is not the level of service we strive to provide our customers, and we are currently updating our website to reflect more accurate shipping times. We once again apologize for the inconvenience we caused and hope to earn back your business. Thank you again for leaving us this invaluable feedback.
Posted 1 year ago
My glasses took almost 2 months and I had to reach out to find out what was going on.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible. Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist. Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
Posted 1 year ago
Bad experience.
Helpful Report
Posted 1 year ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 1 year ago
Poor communication and late product delivery. Still waiting to receive the glasses I ordered weeks ago.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Cannot get a person on the phone. Only order online. No help.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 1 year ago
The advertised delivery time of 2-5 days passed almost two weeks ago. My current pair of glasses are broken and I was hoping to get my new frames quickly which just has not happened. The customer service has been excellent as I had to change the address to my order, as it has taken so long, other than that I would not order again. Huge bummer. I have not even recieved the glasses yet.
Helpful Report
Posted 1 year ago
Very disappointed with the slow responses about order status, and shipping in general, after many orders I highly doubt I will use again.
Helpful Report
Posted 1 year ago
Glasses frame that I ordered (without custom lenses, just display) took 5 weeks to mail despite site's promise of 2 to 3. I considered cancelling many times but they already had my money.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 year ago
The pricing was awesome, but customer service Will not give you a call back and we have waited over a month just for it to ship. Actually going on 2 months! So unless you want to wait a long time to get your glasses, I wouldn't order here.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 1 year ago
I placed an order for my son’s eyeglasses on 4/10/24. I am just receiving a shipping notification today 5/7/2024. Almost a month later.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 year ago
I would like to give a good review but I have no idea, I never received my contacts??
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We're glad to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you.
Posted 1 year ago
Poor communication about order. I ordered and after a week of not hearing anything on shipping, I looked at their website and found out they were closed for the week for a holiday. However my order was made the previous and no email to let me know there was going to be a delay in my order. After the holiday, still no communication or shipping of my order. Finally after over 2 weeks of waiting, I sen an email to customer service. I still didn’t get a response, but finally got a shipping notice. Very disappointing.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the shortcomings in communication regarding your recent order. We understand your frustration at not receiving timely updates on both the holiday closure and the subsequent shipping delay. Your order is currently in transit, and you can expect to receive it shortly. We appreciate your feedback and value your business. We are committed to continuously improving our customer experience.
Posted 1 year ago
I ordered my contacts on April 29th and they weren’t shipped until May 6th and I’m now going to be waiting 5-7 more days for delivery. This put me in a bind.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
I placed an Order for glasses on April 8. I was informed it would take 5-7 Business days to process. Eventually there was a delay in processing, and they did not notify me until I had to call severally, chat and even send emails in attempt to reach out to the customer service before I got a proper explanation and due to the urgency of my situation, they expedited the shipping, which shipped on May 3rd. Now my glasses are to be delivered tomorrow which is May 6th!. Well you can imagine my frustration. With the trauma of terrible experience I have received, it would take a lot of convincing for me to even consider thinking about using EzContact services again.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with your order. We understand the importance of good service and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 1 year ago
8 day and Still haven’t received my package
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback. We're sorry to hear about the delay in your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 1 year ago
Love that I can buy designer sunglasses at a more affordable price, but it took almost 3 weeks for my item to ship.
Helpful Report
Posted 1 year ago
Took too long for shipment to get here
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 1 year ago
Unable to contact customer service. Delayed shipping and arrival of order.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 1 year ago
I ordered contacts on April 25th and paid extra for 3-5 day shipping. My contacts are still not here, tracking says they will be here tomorrow, May 4th. Pretty disappointed in the timeline. They weren’t even sent out to be shipped until May 1st, five days after I ordered them.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Couldn’t select free shipping, paid for expedited, then they closed for a week. There was nothing on the site indicating they would be closed. Now it’s been over a week and I still am waiting for my contacts.
Helpful Report
Posted 1 year ago
EZContacts is rated 4.0 based on 22,580 reviews