Login
Start Free Trial Are you a business? Click Here

EZContacts Reviews

4.0 Rating 22,685 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Has taken 2 has been 2 weeks, order hasn’t shipped. Have contacted customer service multiple times and can never get through to anyone. Have sent messages and requested calls back and that never happens. Will never purchase from here again. I may cancel if I ever get a call back or may return my order if it ever ships.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Terrible customer service. Did not process the 10 % discount on order. Worst most disconnected organisation I.have dealt with in a while.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 3 months ago
Please cancel my order,I requested the cancellation several times,you didn't comply with my request ,and you shipped it
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
I paid 9.95 for express shipping to be done in 5 days my order was not even processed until the 6th I want my money back for shipping
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We apologize for the frustration this delay has caused. As noted in several emails, text messages, and a banner on our website, our fulfillment center was closed for Passover, and we could not process orders until we reopened on April 22. Your order was placed on April 15, which is why it was processed after our scheduled closure. The 9.95 express shipping fee you selected covers 3‑5 day delivery once the order ships, but it does not account for the holiday closure. We understand this delay was inconvenient, and we appreciate your understanding of the situation. If there’s anything else we can do to assist, please don’t hesitate to reach out. Thank you for your patience and for bringing this to our attention.
Posted 3 months ago
Terrible! Waiting one week to ship something they said was in stock. Tried to reach customer care. They ignore my chats and didnt return messages. Terrible experience now I'll be on vacation with no contacts. Thanks ezcontacts %#@!/÷&*
Helpful Report
Posted 3 months ago
We’re very sorry to hear about your disappointing experience, and we truly understand your frustration. Your order was placed on April 14, just after our cutoff for orders before our scheduled Passover closure. We sent multiple notices in advance about the closure, and we resumed processing orders as soon as we reopened. We apologize for the delay in shipping and the lack of response you received during that time. This is certainly not the experience we strive to provide. We understand how important it is to have your contacts on time, especially when you have travel plans. Please reach out to us directly with your order number, and we’ll do everything we can to assist you. We appreciate your patience and are working to improve our communication and support.
Posted 3 months ago
They asked me for a review 6 days after I have made the purchase. The crazy thing is, they still haven't showed that they have shipped yet. Maybe if you ship fairly quick and ask for a review after I recieved the order, it would be different. At this pace, who knows when they will ship and if I will even get the order. Just disappointing.
Helpful Report
Posted 3 months ago
Thank you for your feedback, and we’re sorry for the frustration caused. As noted on our website, this item has a 7-10 business day processing time. We’re happy to confirm that your order was shipped within this time frame, and we apologize for any confusion. Regarding the review request, these are automatically sent based on our system’s timeline, and we understand how receiving a review request before the item has shipped can feel premature. We appreciate your patience and are committed to ensuring your order arrives as expected. If you have any concerns or need further assistance, please don’t hesitate to reach out.
Posted 3 months ago
You sent me the wrong prescription smh
Helpful Report
Posted 3 months ago
So you want me to review a product I haven’t received yet. I thought you received a product first wear them for a while then review Am I missing something?
Helpful Report
Posted 3 months ago
You don’t want my opinion right now
Helpful Report
Posted 3 months ago
I called to make sure that has my prescription the person answered the office said yes 2 days later I still don’t see my order has not been shipped I called back and I was told that my order could not been shipped cause my prescription wasn’t available that it would take 7 to 10 business day. I was so furious cause I had the experience with my last order. They used to be good not anymore. So so so sad
Helpful Report
Posted 3 months ago
Not a good experience with company
Helpful Report
Posted 3 months ago
I will never ever order from them again. As someone who shops online 90% of the time. I’m fully aware of order processing time. I was in need of an urgent order because my usual vendor was out. EZContacts advertised receipt by a particular day, however they did not deliver (pun intended). When asked, they tried to lecture and almost scold me on the difference between processing time and delivery time. Again, I understand they are completely different. Do you!!?! Here’s a crazy thought: If you are going to advertise a delivery by date, that should include your processing time - but that’s just me. Will not be ordering again.
Helpful Report
Posted 3 months ago
Order took awhile and I reached out but was informed that it could take up 5-7 days, and it was stated on the website - cool my bad. So I waited and had them next day business for shipping. Got them 9 days later and they weren’t even the right glasses. Complete wrong style, color, and prescription. Reached out and they took awhile to get back to me and requested evidence of what was shipped. Sent them everything and it’s been 2 hours and haven’t heard back yet.
Helpful Report
Posted 3 months ago
Waiting to receive my, order. Placing order was excellent.
Helpful Report
Posted 3 months ago
Still haven't received glasses I ordered weeks ago
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Ordered glasses 10 days ago. They have still not shipped. No communcation whatsoever. Very disappointing.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
My order was completely wrong and no compensation and will not send my correct order until i have to ship the wrong order back. Unacceptable
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Glasses ordered have been delayed with little communication or explanation. Not happy with EZ Contacts.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
The turnaround time stated at the time of purchase is not accurate at all.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
customer service is a joke. They cannot read or respond to requests. Also, when you place your order theey tell you five days after the fact that your items are not in stock. Look else where for your glasses. They are not worth the hassle
Helpful Report
Posted 3 months ago
Hi there, Thank you for your feedback, and we're truly sorry for the frustration you've experienced. We understand how disappointing it is to face delays and feel unheard, and we regret that your experience didn’t reflect the level of service we aim to provide. We’re actively reviewing this situation internally to address the communication issues you've raised. Your comments help us improve, and we appreciate you taking the time to share them. Please let us know if we can continue to assist you further in any way.
Posted 3 months ago
EZContacts is rated 4.0 based on 22,685 reviews