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EZContacts Reviews

4.0 Rating 22,685 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I emailed someone three days ago about my order being very delayed and I followed up again and no one has gotten back to me.
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We deeply apologize for the frustration caused by both order and contact issues. One of our customer service representatives will be in touch with you shortly to address your concerns and ensure a satisfactory outcome. Please don't hesitate to contact us if you have further questions or concerns.
Posted 3 months ago
I will never buy from this company again. I placed my order over a month ago. Horrible customer service. I hope it was worth shutting down for over 10 days.
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Placed an order (#4738674) on April 13 for contacts (listed as in stock). However, on April 22, my order status is that my order has still not shipped. The site lists free shipping in 5-7 days. So, 7 business days since placing my order, I'm still waiting for EZcontacts to ship my order. This company is on its way to making it onto my list of "never do business with again companies" and a personal example that I will give in social settings of "failed customer service".
Helpful Report
Posted 3 months ago
Thank you for sharing your feedback. We’re sorry for the frustration caused by the delay. Your order was placed on April 13, just ahead of our scheduled Passover closure. We sent multiple email and text notifications in advance, and there was also a banner on our site noting that orders placed after April 11 would be processed once we reopened. Your order shipped on April 22, which was the first full day our team was back in the office. We understand how important timely shipping is, especially when it comes to contact lenses, and we truly regret any inconvenience this caused. We appreciate your continued patience and the opportunity to respond. If there’s anything else we can help with, please feel free to reach out.
Posted 3 months ago
Order contacts on 4/14 still waiting for them to ship on 4/22. Customer service phone doesn’t work only way to communicate is to chat online.
Helpful Report
Posted 3 months ago
Thank you for your feedback. We’re sorry for the delay and any difficulty reaching us. Your order was placed during our scheduled Passover closure, which was communicated in advance through email, text, and a banner on our website. We resumed processing orders once we reopened, and your order has since shipped. We understand how frustrating it is to experience a delay, especially when communication feels limited. We’re always working to improve both our response times and accessibility, and your feedback helps us do that. If you need anything further, please feel free to reach out to us.
Posted 3 months ago
Price may be good, but the processing/shipping time is absolutely terrible! 14 days just to ship, still haven't received.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
It’s been a week since my order. Has not been fulfilled sent a message, have not received anything back. Their number goes straight to voicemail. You cannot get a human on the phone.
Helpful Report
Posted 3 months ago
Thank you for taking the time to leave a review. Your order was placed during our scheduled Passover closure, which was announced ahead of time through email, text messages, and a banner on our website. We resumed processing orders as soon as we reopened, and your order has since shipped. We’re sorry for the delay and for any trouble reaching us during that time. We understand how important it is to feel supported throughout your order process, and we’re working to improve communication moving forward. If there's anything else we can assist with, please don’t hesitate to reach out.
Posted 3 months ago
I bought a pair of frames that were listed as in stock and it turns out that they weren’t in stock and it’s been a month and I still don’t have my glasses
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
HORRIBLE The Customer Service NEVER answers the phone nor email ! Delayed communication and returns take 2 weeks to get your $$$ Ridiculous!! Will NEVER use again. I canceled by email, have copy of email and they say they didn't see it!!, they shipped them out anyway. Angry
Helpful Report
Posted 3 months ago
Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 3 months ago
I placed an order for contacts on 4/12 and they are still awaiting pick up on 4/22. Don’t order from this company if you need something quick. 3-5 business days was what was promised. And when I reached out several times, no response. I’m done!
Helpful Report
Posted 3 months ago
Thank you for your feedback, and we're very sorry for the delay and the lack of communication you experienced. Your order was placed on April 12, just after our posted cutoff for our Passover closure. We notified customers ahead of time through email, text, and a banner on our site that orders placed after April 11 would be processed once we reopened. Your order was shipped as soon as our team was back. We understand how frustrating this was, especially when quick delivery was expected. We're reviewing how we communicate closures and order timelines to ensure a smoother experience in the future. Please do not hesitate to reach out to us if you have any other questions or need support.
Posted 3 months ago
My order never arrived
Helpful Report
Posted 3 months ago
Very very DISAPPOINTED!! I called to have my shipping changed and it never was!! After customer service confirmed me that my shipping was changed. Now I paid for glasses that I won’t get because customer service didn’t change my shipping like I requested! Never again will I do business here again!!!
Helpful Report
Posted 3 months ago
Ordered sunglasses. Been 5 days. Got note saying source is not performing.....still waiting.
Helpful Report
Posted 3 months ago
I'll write a review as soon as I receive what I ordered!
Helpful Report
Posted 3 months ago
Hi there, Thanks for reaching out to us and providing feedback. We're glad to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Took 10 days to ship my order when it is supposed to be delivered in 5-7 business days.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
I ordered contacts over a week ago with no updates for shipping. When I call the customer service number, it has an outdated message that says it’s closed for a holiday weekend.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Completed and paid for an order. After a couple of weekdays, I noticed that my order was not being filled and shipped. I called the customer service # to ask why. There was a recording that it was closed for the holiday (Thursday before Easter). So I followed up with an email asking when the order would be filled. I received an auto response saying it would be closed for almost 2 weeks. That is something that should be big, bold, and bright on a company's website, not a little link at the top that just says holiday. So I sent a 2nd email canceling my order as that was the only way I could find. Then today I get an email stating my order has been shipped. What kind of backwards company is this? I got my order from 1-800 contacts the NEXT day after I ordered.
Helpful Report
Posted 3 months ago
Hi there, Thank you for your feedback. We understand your frustration and apologize for any confusion. Leading up to the Passover holiday, we sent out multiple emails and text messages informing customers to place orders by April 11 in order to have them shipped before our closure. Your order was placed on April 15, during our scheduled closure, which is why it shipped on April 21 when we resumed operations. While we did include a holiday notice on our website, we appreciate your point and will take your suggestion into consideration to make these types of alerts more prominent in the future. We know delays can be disappointing and truly value your patience.
Posted 3 months ago
Advertised and paid for 3-5 day shipping and item just shipped over a week later. Very disappointing
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Terrible service! Ordered over 3 weeks ago. No reponse on my order despite 3 attempts to contact them. Now they can't be bothered to answer their phone.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Business was closed for a week and did not open the customer service phone lines as stated on their voice message. I called the direct line and 1800 number twice after 9am EST. My order was shipped which I did not want and I sent an email asking that my order my canceled. It’s ridiculous to not have the option to cancel online when the company themselves does not take calls during their stated business hours (reopening 4/21 at 9am) I should not have to go through the hassle of returning an item that’s been shipped because the company didn’t turn off the away voice message to allow calls through to customer service
Helpful Report
Posted 3 months ago
Hi there, Thank you for sharing your experience. We understand how frustrating it was to reach our phone lines and find them unavailable when you needed to cancel. Although the order has already left our facility, we can still help. If you would like to return the package, please email us at help@ezcontacts.com and we will send you a prepaid return label so you will not incur any return‑shipping cost. We are reviewing our phone system settings and online‑cancellation options to ensure this does not happen again. Thank you for bringing the issue to our attention, and please let us know how we can assist further.
Posted 3 months ago
I would like to ask for a shipping fee refund from EZContacts given I paid extra for 3-day shipping but will only be receiving my contacts 8 days after placing my order. This is unacceptable and warrants a reimbursement for the shipping fee, if EZContacts could please process this ASAP.
Helpful Report
Posted 3 months ago
Thank you for reaching out. One of our representatives has already processed your request and issued a full refund of the expedited‑shipping fee as a courtesy. You should see the credit reflected on your card statement shortly, depending on your bank’s processing time. If there’s anything else we can help with, please let us know. We appreciate your patience and the opportunity to make this right.
Posted 3 months ago
EZContacts is rated 4.0 based on 22,685 reviews