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EZContacts Reviews

4.0 Rating 22,684 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I tried to order during passover. Order was canceled then surprised to be billed. 1800 Contact honor my order with no problem.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 3 months ago
The last order i made Frozen in the mail and all the contacts have a hazy look that you can not see through. Contacted customer service but have not heard back. Had to place a new order
Helpful Report
Posted 3 months ago
Hi there, Thanks for reaching out about your recent experience. We're sorry to hear you encountered some issues with your order. We take your satisfaction seriously, and we'd love to assist you. To get things resolved as quickly as possible, please reach out to us at help@ezcontacts.com. We look forward to hearing from you shortly!
Posted 3 months ago
My order hasn't been received in more than a month.
Helpful Report
Posted 3 months ago
Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 3 months ago
Terrible! I tried 7 times to contact the customer service department to change my order because I made a mistake on the amount of contacts and never got through. I tried 2 times to provide a phone number for a call-back and never had a response. There is zero opportunity to connect with the company - unacceptable. I will never use them again!
Helpful Report
Posted 3 months ago
Thank you for sharing your experience. We sincerely apologize for the difficulty you had reaching us and for the inconvenience this caused. We understand how frustrating it can be when you need assistance with an order and are unable to connect. Your feedback is important, and we are actively working to improve our response times and communication channels. Please email us at help@ezcontacts.com so we can resolve this for you as soon as possible.
Posted 3 months ago
I sent back the return label to you I know you received the product back when I spect my money back? Could you please clarify for me thank you
Helpful Report
Posted 3 months ago
Thanks for reaching out to us and providing feedback. We are pleased to inform you that your return has been processed and your refund has been issued to your credit card. Please allow 3-7 business days for the funds to appear in your account. We appreciate your business with us and wish you a wonderful day ahead,
Posted 3 months ago
I will never order again My son has not received his contacts.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Ordered on 4/1/2015, still have not received the frames. Sales or Support have not responded to my inquiries.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
I wish I could give the ratings since I ordered the glasses Monday and paid extra for two day shipping and it is Friday and have not received them yet and believe they haven’t been shipped yet
Helpful Report
Posted 3 months ago
Thanks for reaching out to us and providing feedback. We're so sorry to hear that you have not received your glasses in the time frame you were expecting and understand how frustrating that must be. Upon checking your order, we see that you've selected frames with prescription lenses. Please note that as stated on our website, frames with prescription lenses generally take 5-7 business days to process in our lab before they are shipped. Paying extra for expedited shipping unfortunately does not speed up the processing time in our lab. We make this information readily available on our website, but we truly apologize if anything wasn’t clear to you. We'll be glad to assist you if you wish to downgrade your shipping and refund you the cost or make any changes to your order if you prefer to receive it sooner. Please email us at help@ezcontacts.com for further assistance. We appreciate your business and look forward to resolving this for you.
Posted 3 months ago
They never answer emails or phone.
Helpful Report
Posted 3 months ago
Thank you for taking the time to share your feedback. We are sorry to hear about your experience. One of our representatives will be reaching out to you shortly to assist and address any concerns you may have.
Posted 3 months ago
So far very poor experience
Helpful Report
Posted 3 months ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 3 months ago
I ordered some eyedrops on April 15th. I paid an extra $9.95 for 3-5 days shipping because I needed them fast. It is now April 25th and they just now shipped. Tried to call, but no one answers. Had to chat with a customer service representative, who refunded the $9.95. But I still have not received the eye drops.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
I uploaded the prescription the first time but the contacts didn't get shipped.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Most orders have with them have been OK. I placed an order for just 2 boxes of contacts and 2 weeks later still no contacts. I just got a shipping notice and of course since it's DHL, it won't be a timely delivery. The order was only shipped after I inquired as to why it hasn't been sent after 12 days. They didn't even respond. Very disappointed in this experience.
Helpful Report
Posted 3 months ago
Thank you for your feedback. We're sorry to hear that your recent experience did not meet your expectations. We understand the frustration of waiting longer than anticipated, especially when you’ve been a loyal customer. Your order was processed after our holiday closure, which caused a delay in shipping. We sincerely apologize for not providing timely updates and for the lack of communication. This is not the standard we aim for, and we’re actively working to improve our response times and shipping processes to avoid this in the future. We appreciate your patience and feedback, and we’ll ensure your future orders are handled with the care and attention they deserve.
Posted 3 months ago
Waiting three weeks for basic frames. Not a prescription just the frames. Horrible service.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Offered free shipping but did not receive it . After I sent an email to them questioning on it, they never responded. Took 27 days from my order to even get an email saying it just shipped. This is the worst company I have EVER dealt with. Totally inept! I will NEVER do business with them again!!!!!
Helpful Report
Posted 3 months ago
Thank you for sharing your feedback. We sincerely apologize for the issues you've encountered with your order. We understand how frustrating it is when expectations are not met, and we're sorry for the delays in shipping and lack of communication on our part. We also apologize for not responding to your email promptly, as this is not the level of service we strive to provide. Your experience with us was far from what we want for our customers, and we’re taking your feedback seriously to improve our processes moving forward. We would love the chance to resolve any remaining concerns if you'd be open to it. Please reach out to us directly with your order details, and we’ll do our best to assist you.
Posted 3 months ago
I order Bion Tears on April 15th, I was told it was in stock and would ship immediately and arrive in 2 days. I called on the 17th and got a messgae that the company was on a break for the Jewish holidays and would not be recieving calls until the 20th. Outrageously deceptive! I still haven't recieved the item, but have been hounded for my review - EZContacts is awful!!!
Helpful Report
Posted 3 months ago
Thank you for taking the time to share your experience. We sincerely apologize for the delay and any frustration this has caused. We understand how important timely delivery is, and we regret that we did not meet your expectations. We are pleased to inform you that your order has now shipped and is on its way. We genuinely appreciate your patience during the holiday closure, and we are committed to enhancing our communication moving forward. Should you have any further questions or require additional assistance, please don’t hesitate to reach out.
Posted 3 months ago
Worst experience ever. I will never order with them again
Helpful Report
Posted 3 months ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 3 months ago
How would you rate the experience??? I placed an order on Apr 11. Today is Apr 24 and you still didn’t ship it. I am not able to get anyone on the phone because it is always busy. Chat app is useless because it gets disconnected before anyone answers to the question.
Helpful Report
Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Awful. I placed an order on April 6, and they did not ship it until April 24. They did have a Passover outage in there (which I am assuming contributed to this). OK, fine, but that means they had Apr 6-11 and 21-23rd to ship and they did not. That's 9 days. Moreover, they did not notify me of a shipping delay when I ordered it. I emailed multiple times NOT during Passover to get information, and they did not bother to respond. I also emailed to cancel the order and they ignored it. They shipped the items anyway, again, without acknowledging any of my inquiries. I will never order from them again.
Helpful Report
Posted 3 months ago
We deeply apologize for the experience you've had with your order. We completely understand your frustration with the delay in shipping and the lack of communication regarding your inquiries. While our holiday closure did contribute to the delay, we acknowledge that there were additional days when we could have processed your order and kept you informed. We also regret not responding to your emails in a timely manner and not fulfilling your request to cancel the order. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. We value your feedback and will use it to improve our communication and processes in the future. If you have any further concerns, please feel free to reach out, and we would be happy to assist you.
Posted 3 months ago
I asked to cancel my order over a week ago and they didnt cancel it. Now I’ll have to send it back. Not Happy.
Helpful Report
Posted 3 months ago
We apologize for the inconvenience caused by the delay in processing your cancellation request. We understand how frustrating this situation must be, and we truly regret that we were unable to fulfill your request in a timely manner. While the order has already been shipped, please know that we are happy to assist you with the return process. Once we receive the returned items, we will issue a full refund. If you need any assistance with the return, please don’t hesitate to reach out to us. We appreciate your understanding and patience in this matter.
Posted 3 months ago
EZContacts is rated 4.0 based on 22,684 reviews