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EZContacts Reviews

4.0 Rating 22,684 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Paid $40 for expedited service with no notice of an upcoming week-long company closing. Received half of my order over two weeks later.
Helpful Report
Posted 3 months ago
Absolutely awful. It’s been 20 days and only one item is showing “shipped” but has been in “New York” for the whole time. Even though I heard they are shipping from Hong Kong. So are they even real? Doubt it.
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Posted 3 months ago
I cancelled this order and you shipped anyway. Not impressive and will not purcase again.
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Posted 3 months ago
Scammed. I ordered a RayBan and was told it was delivered. Of course fedex says delivered. But i’m in the home when it says it was delivered . I paid $140 for A RayBan . Customer service? None I have been on hold for a n hour . Totally gone ! DO not get scammed by this !
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Posted 3 months ago
These were supposed to be in by the end of the week and they are already another week out and still have not shipped from the warehouse
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Posted 3 months ago
Terrible customer service and terrible company. Apparently the entire operation shut down for ten days, delaying shipment and communication. No way to get my order and also no way to cancel the order. When vacation was over the package was shipped, despite multiple calls and messages to cancel. Buyer beware!
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Posted 3 months ago
Said 3-5 biz days , been 8 days and don’t have order
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Posted 3 months ago
the worst ignorant campaign I have ever seen, wrong order sent, no response to my email, what are they going to do about it and how to exchange the product
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Posted 3 months ago
Horrible customer service, most times unable to speak to a representative with promise of callback that never happens. Extremely long hold times, processing time can be over 10 days before even shipment!
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Posted 3 months ago
Please entirely avoid this business. My experience with them has been awful. I needed contacts within a week or so. I placed an order with them, and then was told they were awaiting delivery from the manufacturer. I emailed and said I could not wait and they should cancel the order. I then called and waiting on hold over 1 hour with no response. Then I emailed again and got an auto-response that they were closed for over a week due to religious holiday. I repeated my demand that they cancel and refund. Today, now almost 3 weeks after my initial order and cancellation, I get a shipping notice. I filed a dispute with Amex. These people are incompetent at best. DO NOT BUY FROM THEM
Helpful Report
Posted 3 months ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 3 months ago
Absolutely no update on my order and no response to my attempts to contact them. It has been 20 days since I placed my order and I do not have it/do not have an update. I am going to be reaching out to the BBB regarding this matter.
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Posted 3 months ago
Horrible innacurate shipping times. I’m going on 14 business days when I was quoted 3. WILL NEVER AGAIN
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Posted 3 months ago
Ordered the glasses weeks ago. Said they were in stock. Took way too long.
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Posted 3 months ago
They haven't shipped my item and it's been 3 weeks. They won't respond on when it's coming either. Do not recommend
Helpful Report
Posted 3 months ago
Horrible customer support and horrible experience buying eye contacts. Shipment has been late by seven days and still waiting for them to arrive even though I paid for fast shipping.
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Posted 3 months ago
Extrememly slow shipping! It's been a week and a half and they still haven't shipped my sunglasses which supposedly in stock. Very difficult to contact customer support by phone, so I emailed them but no response to date. Will not order from them again.
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Posted 3 months ago
The EZC web was easy to use and covered different variety. However, it took EZContacts over a week to review, sent cnflicting emails about my prescription, then a few days to ship only part of the order.
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Posted 3 months ago
Been over a month since I ordered and still waiting. Once I get them I'll give a better review
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Posted 3 months ago
Slow delivery
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Posted 3 months ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 3 months ago
Horrible communication and customer service. Delivery commitment was a lie to get the business. I left a negative on BBB and I still haven’t heard back.
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Posted 3 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 3 months ago
EZContacts is rated 4.0 based on 22,684 reviews