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EZContacts Reviews

4.0 Rating 22,691 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Awful. I placed an order on April 6, and they did not ship it until April 24. They did have a Passover outage in there (which I am assuming contributed to this). OK, fine, but that means they had Apr 6-11 and 21-23rd to ship and they did not. That's 9 days. Moreover, they did not notify me of a shipping delay when I ordered it. I emailed multiple times NOT during Passover to get information, and they did not bother to respond. I also emailed to cancel the order and they ignored it. They shipped the items anyway, again, without acknowledging any of my inquiries. I will never order from them again.
Helpful Report
Posted 4 months ago
We deeply apologize for the experience you've had with your order. We completely understand your frustration with the delay in shipping and the lack of communication regarding your inquiries. While our holiday closure did contribute to the delay, we acknowledge that there were additional days when we could have processed your order and kept you informed. We also regret not responding to your emails in a timely manner and not fulfilling your request to cancel the order. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. We value your feedback and will use it to improve our communication and processes in the future. If you have any further concerns, please feel free to reach out, and we would be happy to assist you.
Posted 4 months ago
I asked to cancel my order over a week ago and they didnt cancel it. Now I’ll have to send it back. Not Happy.
Helpful Report
Posted 4 months ago
We apologize for the inconvenience caused by the delay in processing your cancellation request. We understand how frustrating this situation must be, and we truly regret that we were unable to fulfill your request in a timely manner. While the order has already been shipped, please know that we are happy to assist you with the return process. Once we receive the returned items, we will issue a full refund. If you need any assistance with the return, please don’t hesitate to reach out to us. We appreciate your understanding and patience in this matter.
Posted 4 months ago
Paid $40 for expedited service with no notice of an upcoming week-long company closing. Received half of my order over two weeks later.
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Posted 4 months ago
Absolutely awful. It’s been 20 days and only one item is showing “shipped” but has been in “New York” for the whole time. Even though I heard they are shipping from Hong Kong. So are they even real? Doubt it.
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Posted 4 months ago
I cancelled this order and you shipped anyway. Not impressive and will not purcase again.
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Posted 4 months ago
Scammed. I ordered a RayBan and was told it was delivered. Of course fedex says delivered. But i’m in the home when it says it was delivered . I paid $140 for A RayBan . Customer service? None I have been on hold for a n hour . Totally gone ! DO not get scammed by this !
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Posted 4 months ago
These were supposed to be in by the end of the week and they are already another week out and still have not shipped from the warehouse
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Posted 4 months ago
Terrible customer service and terrible company. Apparently the entire operation shut down for ten days, delaying shipment and communication. No way to get my order and also no way to cancel the order. When vacation was over the package was shipped, despite multiple calls and messages to cancel. Buyer beware!
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Posted 4 months ago
Said 3-5 biz days , been 8 days and don’t have order
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Posted 4 months ago
the worst ignorant campaign I have ever seen, wrong order sent, no response to my email, what are they going to do about it and how to exchange the product
Helpful Report
Posted 4 months ago
Horrible customer service, most times unable to speak to a representative with promise of callback that never happens. Extremely long hold times, processing time can be over 10 days before even shipment!
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Posted 4 months ago
Please entirely avoid this business. My experience with them has been awful. I needed contacts within a week or so. I placed an order with them, and then was told they were awaiting delivery from the manufacturer. I emailed and said I could not wait and they should cancel the order. I then called and waiting on hold over 1 hour with no response. Then I emailed again and got an auto-response that they were closed for over a week due to religious holiday. I repeated my demand that they cancel and refund. Today, now almost 3 weeks after my initial order and cancellation, I get a shipping notice. I filed a dispute with Amex. These people are incompetent at best. DO NOT BUY FROM THEM
Helpful Report
Posted 4 months ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 4 months ago
Absolutely no update on my order and no response to my attempts to contact them. It has been 20 days since I placed my order and I do not have it/do not have an update. I am going to be reaching out to the BBB regarding this matter.
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Posted 4 months ago
Horrible innacurate shipping times. I’m going on 14 business days when I was quoted 3. WILL NEVER AGAIN
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Posted 4 months ago
Ordered the glasses weeks ago. Said they were in stock. Took way too long.
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Posted 4 months ago
They haven't shipped my item and it's been 3 weeks. They won't respond on when it's coming either. Do not recommend
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Posted 4 months ago
Horrible customer support and horrible experience buying eye contacts. Shipment has been late by seven days and still waiting for them to arrive even though I paid for fast shipping.
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Posted 4 months ago
Extrememly slow shipping! It's been a week and a half and they still haven't shipped my sunglasses which supposedly in stock. Very difficult to contact customer support by phone, so I emailed them but no response to date. Will not order from them again.
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Posted 4 months ago
The EZC web was easy to use and covered different variety. However, it took EZContacts over a week to review, sent cnflicting emails about my prescription, then a few days to ship only part of the order.
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Posted 4 months ago
Been over a month since I ordered and still waiting. Once I get them I'll give a better review
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Posted 4 months ago
EZContacts is rated 4.0 based on 22,691 reviews