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EZContacts Reviews

4.0 Rating 22,384 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Sloooooow. It took over two weeks for EZContacts to even send my shipment. In this day and age, that’s bizarre. I’m much closer to running out of contacts than I thought I’d be. Definitely not impressed.
Helpful Report
Posted 2 years ago
Thank you for taking the time to share your experience - we absolutely apologize that it's taken two weeks for your shipment to arrive. That is beyond unacceptable and it's clear that this has caused some inconvenience. Our priority is always to provide the best service possible, and in this case, we failed to do that. How could we make things better for you? We would very much appreciate your feedback, as we want to do whatever we can to prevent this from happening again. Thank you for bringing this to our attention.
Posted 2 years ago
poor customer service; poor service, period. if an item won't ship or be ready for 2-3 weeks, then say so. Not it will be shipped in 1-3 days. Just don't lie.
Helpful Report
Posted 2 years ago
Thank you for taking the time to let us know about your experience with EZContacts. We apologize for the poor customer service that you received - we understand how frustrating this can be, and we apologize for any inconvenience this may have caused. We take your feedback seriously and want to do everything we can to ensure that all of our customers have a positive experience. If there were items that were said to be shipped in 1-3 days but instead took 2-3 weeks, we apologize for this misinformation. We understand how disappointing this could be and we are open to any ideas you have to help improve your experience with us. Again, we apologize for any frustrations caused, and we appreciate the time you took to leave us your feedback. Thank you for being a loyal customer.
Posted 2 years ago
Misinformation aplenty… was offered discount with first purchase but the first purchase discount code could not be used in addition to another discount code which makes the advertisement fraudulent in its approach. Now, I am hoping that the product I purchased is as advertised. But so far, the purchasing experience has been a bit frustrating. But I need a new pair because my dog has destroyed my prescription glasses and the frame.
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback on your experience. We are truly sorry to hear of your frustration and understand your concern regarding the misinformation. We take our customers' satisfaction seriously, and we would like to address the issues you have experienced. Would you be willing to share more details on the specific products you purchased, so we may better understand the issues you had with the discount codes? We do attempt to make this policy clear on our website so we regret to hear that this was not the case, so we would be grateful for the opportunity to make this right. Once again, we apologize for the inconvenience you've experienced and look forward to hearing from you shortly.
Posted 2 years ago
I had to wait a month before receiving merchandise
Helpful Report
Posted 2 years ago
Thank you so much for taking the time to let us know about your experience with EZContacts. We really appreciate your feedback. We really appreciate you taking the time to let us know about your experience and apologize for the problems you encountered with your order. We understand how frustrating it can be to wait for something that's been ordered. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 2 years ago
My glasses haven't even shipped Should have arrived 2days ago l will never order from here again
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us with your review. I'm so sorry to hear that you have not received your glasses in the time frame you were expecting. Upon checking into your order, I see that the frames you selected have a 10-14 business day processing time as we are awaiting the product from our manufacturer. Please note that as stated on our website, paying extra for expedited shipping does not speed up this processing time, only the time the product is shipped from our warehouse to you. We make this information readily available on our website, but I truly apologize if anything wasn’t clear to you. I'll be glad to assist you if you wish to downgrade your shipping and refund you the cost or make any changes to your order, like changing the color or the frame style to one that we have in stock in our warehouse. I once again apologize for this inconvenience and would be glad to assist you further!
Posted 2 years ago
It’s been 2 weeks I haven’t gotten anything yet
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Posted 2 years ago
Could not enter billing address. I had to have it shipped to my billing address or I could not have placed the order. While I appreciate the fact that they dont add in "processing fees" that are, at a minimum, the cost of the merchandise, being unable to enter an address is a major problem. And being asked to review minutes after placing the order and weeks before I receive the merchandise will ALWAYS result in a poor rating.
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Posted 2 years ago
I placed an order 5 days ago and paid extra to rush so I would not be blind this weekend. They have not even looked at it. It's still processing. Cancel order please
Helpful Report
Posted 2 years ago
Shipping takes forever and they don’t let you know ahead of time that the office will be closed for extended periods of time for certain holidays. I placed my order 10 days ago and it hasn’t shipped yet because they’ve been closed for a holiday that was over a week ago
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Posted 2 years ago
Easy to get order placed. But have noticed after a week, still in processing. Need my glasses asap so I can get back to work.
Helpful Report
Posted 2 years ago
Tried to change billing address from shipping address 3 times. Crashed all 3 times!!
Helpful Report
Posted 2 years ago
Their office is closed for a whole week! For passover. I can understand a 3 day holiday over the Easter season but a whole week where people can't access information about their orders is ridiculous! My eyes matter and I paid money and I can't find out what the status of my order and shipping is. Also, the communication about whether or not your order was completed and shipping and any tracking information is lacking. Totally clunky!
Helpful Report
Posted 2 years ago
It would be nice if the site would show pictures of the colors of the contacts. I had to go to another site to see what the contacts look like.
Helpful Report
Posted 2 years ago
Always so difficult to order, why didn't you remind your customers BEFORE they put their order about your holiday schedule? We may or may not pay attention to the smallest line on the top of your website, do a better job! I saw it popped up after to tell me my order won't be processed after until 4/14/23. This is ridiculous! Also, why can't I upload my prescription? "File too large" whether it is regular sized document or even the revised version. I better receive it on time after your so called holiday schedule. What holiday btw in the middle of April? Ridiculous. Let customers know FIRST HAND BEFORE THEY ORDER, so we can order lenses elsewhere. Eh...
Helpful Report
Posted 2 years ago
Ordered on 3/18 and still hasn’t shipped! Canceling order soon.
Helpful Report
Posted 2 years ago
The lenses were fine but the acetate frames came so twisted they were initially unwearable. When laid on a flat surface one of the temples was lifted nearly 1/2" off the table. How anyone could think this was an acceptable condition to ship new glasses is beyond me.
Helpful Report
Posted 2 years ago
Hi there, We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so I apologize that your order was not properly inspected or secured for transit before being shipped to you.  We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com and we'll be glad to assist!
Posted 2 years ago
I place an order on February 9, 2023. Today is March 21, 2023 and my order has not been recieved..
Helpful Report
Posted 2 years ago
Hi Harrold, Thank you for taking the time to leave us a review. I am so sorry that your order was taking longer than usual to ship. It seems like the glasses that you ordered were out of stock when you ordered it which is why they took a while to come. I am happy to see that they have now shipped and are on the way to you. They should be arriving by March 25th. All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
It’s been a week since I ordered my contacts and the order still hasn’t shipped. So much for paying extra to get them here sooner.
Helpful Report
Posted 2 years ago
Hi Alecia, ​ Thank you for taking the time to leave us a review about your most recent order with us. ​According to the tracking below, it appears that your order has been delivered on March 23rd as you can see from the tracking information that was sent to you. ​ ​Have you received the package? If not, please let me know so we can look into this further. ​ All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
Price jumped up in just min on glasses as I was ordering. From 113 to $127.24 while I was trying to check for any military discounts
Helpful Report
Posted 2 years ago
Hi Christopher, Thank you for taking the time to leave us a review about your most recent order with EzContacts. I am so sorry that the price switched while you were ordering the glasses. I see that once you placed the order, the price went back to $114.52. Thank you for shopping with us! All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
Whether or not you accept insurance and how the process works is incredibly unclear. If I’m not reimbursed, I would change my rating to one star.
Helpful Report
Posted 2 years ago
Hi there, As an open-access provider, we are not in-network but we can utilize your insurance benefits and coverage. There is no need to worry about forms and paperwork; leave it all to us.  If you can share some basic information with us, we can verify your insurance coverage and let you know how much your insurance will reimburse you directly. Once your order is processed, we will submit the claim for you. Please send an email to help@ezcontacts.com so we can help you get reimbursed by your insurance. All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
EZContacts is rated 4.0 based on 22,384 reviews