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EZContacts Reviews

4.0 Rating 22,692 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

It has been almost 2 weeks and I still have not received my contacts. I have never had a company take this long ship my contacts.
Helpful Report
Posted 2 years ago
Hi there, ​ ​Thanks for reaching out to us and providing feedback! Your contacts have been successfully ordered from our manufacturer and we expect to receive them within the next few days. As soon as we receive them, we will ship your order to you and email the tracking information. If you have any other questions or concerns, please feel free to reach out and we'll be glad to help.
Posted 2 years ago
Not enough customer service employees. Wait time on the phone are up to 30 mins . Emails response take 24-48 hrs is Alittle slow
Helpful Report
Posted 2 years ago
Thank you so much for taking the time to let us know about your experience with EZContacts. We greatly appreciate your feedback and are sorry to hear there were some issues that affected your experience. We apologize that you didn't feel the customer service was up to your expectations. We understand that not having enough customer service employees, having to wait up to 30 minutes on the phone, and email response taking up to 48 hours can be unacceptable. We understand your frustrations with the email-only approach and lengthy response time and would be grateful if you can offer more detail about your experience so that we can understand better and take the appropriate steps to improve our service. Again, thank you for providing your feedback. We do hope to hear from you shortly so we can resolve these issues as soon as possible.
Posted 2 years ago
Prices are great. The time it takes to process your order is kind of ridiculous. It took almost to weeks before my order was shipped. I ordered my glasses on May 22nd and it’s now June 5th. Still haven’t received them. So for the price if you have time to wait cool.
Helpful Report
Posted 2 years ago
Thank you for taking the time to provide us with your feedback regarding EZContacts. We sincerely appreciate and value your input. We are sorry for the delays in processing and shipping your order - this shouldn't have happened and we apologize. We are continuously looking for ways to improve the customer experience and would love to hear more from you. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 2 years ago
NOT happy that I paid for expedited shipping and here I am a week later waiting on contacts I needed days ago. Not sure what kind of shipping company was used… I can see on the tracking the package is here in my city, yet now it’s going to Tampa and it’s goi g to be another 2 days?! Insane and ridiculous.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We're sorry to hear that you're not happy with the shipping speed. We understand that you paid for 3-5 business day shipping, and your order shipped out on June 2nd. This means that your order is expected to arrive by June 5th, which is within the 3-5 business day time frame. However, we understand that sometimes things happen and orders can be delayed. If your order does not arrive by June 5th, please contact us and we will do everything we can to help you. We appreciate your business and hope you have a wonderful day.
Posted 2 years ago
I usually use 1800 contacts for all our contacts needs. I came across this website while search the internet and thought I would give it a try. Pricing was cheaper than we usually pay. I have been very disappointed with shipping! I still havnt received my order. We need these contacts before we leave Monday morning. I will not be using this company again due to shipping time. Thanks
Helpful Report
Posted 2 years ago
Thank you so much for taking the time to let us know about your experience with EZContacts. We apologize for the delay and discontent you experienced with our shipping. Our management is aware of this issue and they are working to ship out our products in a timely manner. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 2 years ago
It’s been 6 days and I’m Still waiting on delivery from NJ to MA - I could have driven there sooner!! I question any company using DHL.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your feedback about EZContacts. I am sorry to hear that it took 6 days for your order to get delivered from NJ to MA and that you had to wait so long. We regret any inconvenience caused to you in this situation. We aim to provide our customers with the utmost convenience and I apologize that we were not able to meet your expectations. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 2 years ago
I never received the frame original certificate and the warranty card
Helpful Report
Posted 2 years ago
Not happy on how my glasses fit. I thought it was a adjustment issue. After really looking at the $530 Gucci frames I bought. I noticed, whoever adjust my prescription on them left them offset. They definitely look crooked. I waited for a good opportunity to put them on for the first time. And 2 hours into having them on the plastic grip for the nose... fell off . I've ordered from Ezcontacts before. And they ate usually on point. I hope they can help me out here.
Helpful Report
Posted 2 years ago
Delayed order confirmation. Slow delivery. Very slow response to upload prescription. Will look elsewhere when buying contacts next time.
Helpful Report
Posted 2 years ago
order takes forever to ship
Helpful Report
Posted 2 years ago
Hi there, Thanks for your review. We sincerely apologize for the delay with your order. ​You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​ ​Please let me know if there is anything we can do to further assist you.
Posted 2 years ago
Not sure what to expect from frame have'not received package as of yet
Helpful Report
Posted 2 years ago
Thank you for taking the time to let us know about your experience with EZContacts. We appreciate your feedback. I apologize that the frame you have ordered is taking longer than usual to arrive; we take our customers' satisfaction seriously and are working hard to make sure that you receive your order as soon as possible.
Posted 2 years ago
I already received 3 unnecessary emails. Focus on delivering the product and less SPAMMING.
Helpful Report
Posted 2 years ago
Hi there, Thank you so much for taking the time to provide this feedback about your experience with EZContacts. We appreciate you bringing to our attention that you have been receiving unnecessary emails. We apologize for any inconvenience this may have caused. To unsubscribe from our marketing emails, please email us at help@ezcontacts.com and we'll be glad to assist you!
Posted 2 years ago
Lovely people to speak with on the phone. I ordered two pairs of frames. One arrived promptly. Good work. The other has been "missing" for 2+ weeks. I've called, spoken to the lovely people who have NO IDEA of when they MIGHT receive that other pair so they can send it on to me. But get this - they have charged my card for the missing frames. $200+ bucks of my money they've taken for 2 weeks+ not shipped the frames. Not cool! I called the lovely people again. They still had no idea so I cancelled the order. They were not quite so lovely when I asked for a refund. Also not cool.
Helpful Report
Posted 2 years ago
Glasses were delayed 3 weeks and I had to follow up for status updates.
Helpful Report
Posted 2 years ago
Selected free shipping option (5-7 days) but later find out contacts not it stock. Won't receive contacts on time now and representative was unwilling to upgrade shipping option to minimize delay.
Helpful Report
Posted 2 years ago
Hi there, Thanks for your review. We are so sorry to hear that you had a negative experience with our company. We understand how frustrating it can be to have your order delayed, especially when you need your contacts on time. We have investigated the issue and have determined that your contacts were not in stock when you placed your order. We apologize for any inconvenience this may have caused. We have contacted our warehouse and they have assured us that your contacts are being processed. You will receive an email with tracking information once your order has shipped. We value your business and want to make sure that you are satisfied with our products and services. We appreciate your patience and understanding. If you have any further questions, please do not hesitate to contact us.
Posted 2 years ago
Your ad for the Ray Bans is misleading. It advertised the RB 3029s shows the cost at $105, while the cart price is $130. I bought them anyway as the price was better than other sources. YOur delivery was excellent, the product was as stated, but it will be my last purchase from you. You only get to rip me off this once!
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We sincerely apologize for the inconvenience this has caused you. The discount should've automatically applied by the checkout page, and we apologize that this was not the case with you. We value your business and want to make sure that you are satisfied with our products and services. We have issued you a refund for the difference in price. The refund will post back to your account in 3-5 business days. We hope that you will give us another chance to earn your business. Thank you for your understanding.
Posted 2 years ago
Good prices but I had 1 day shipping and it’s been 7 days and waiting…
Helpful Report
Posted 2 years ago
Prices seem to be good. Speed and communication are not their strong suit. A ordered a pair of glasses with frames that I didn't know were backordered. That was three weeks ago. So, I ordered another pair of glasses with frames that I knew were in stock. That was last week. No word from EZContacts letting me know if my lenses are being made or when I might expect a pair of glasses. I'm not impressed.
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us. We're so sorry to hear that you're not impressed with our communication and speed. We understand that you're frustrated, and we want to do everything we can to make things right. We're glad to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 years ago
late shipping
Helpful Report
Posted 2 years ago
Thank you so much for sharing your experience with EZContacts and for taking the time to let us know about your experience. We truly appreciate your feedback and apologize for the late shipping. We would love to make things better. Can you please share what you think could improve our shipping process? We want to make sure that our customers are receiving their orders on time so feedback like yours is incredibly valuable to us.
Posted 2 years ago
We’re not able to resolve my problem. Prices misleading..
Helpful Report
Posted 2 years ago
Thank you so much for taking the time to let us know about your experience with EZContacts. We really appreciate your feedback! We're sorry that we were not able to resolve your problem. Additionally, we apologize for any misleading prices. Can you elaborate a little more on what we can do to make things better? We would be very grateful for your suggestions.
Posted 2 years ago
EZContacts is rated 4.0 based on 22,692 reviews