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EZContacts Reviews

4.0 Rating 22,692 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Other than the discounted price, website usage is terrible and all they want is your email to blast you work spam.
Helpful Report
Posted 2 years ago
Thank you for providing us with valuable feedback on your experience with EZContacts. We appreciate you taking the time to share your thoughts. We apologize that the website usage was terrible and that you felt bombarded with email spam. We value your point of view and would really like to know how we can make improvements. Please email us at help@ezcontacts.com and we'll be glad to assist you.
Posted 2 years ago
Misleading ad.One price but when I login it was a lot higher cost
Helpful Report
Posted 2 years ago
Hi there, Thank you so much for taking the time to leave a review. We appreciate your feedback and are truly sorry for your experience with our product. We understand that the advertising was misleading with one price and would like to clarify that the discount should automatically apply by the checkout page. If it doesn't, you email us after you've placed it with your order number and we'll be happy to adjust it for you manually from our end. We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 years ago
No customer setvice
Helpful Report
Posted 2 years ago
Thank you Gunjana for taking the time to provide us your feedback about your experience with EZContacts. We are sorry to learn how our customer service gave you a negative experience. We do value and prioritize customer satisfaction, and we want to ensure that you have the best outcome with us. Could you please share with us what happened when you reached out to the customer service team? We apologize for any inconvenience caused, and appreciate you taking the time to share your experience. We look forward to hearing from you so we can resolve this shortly.
Posted 2 years ago
I have not received my glasses. I purchased over a month ago around St Patrick’s day and tried to contact during Easter and they said their staff was off for holiday several days. I wrote back after Easter and they said their supplier has them in stock and was delayed but was shipping them 7-10 days later. Well, Welll it’s past time and I feel like without proper communication I’ve been scammed. Calling my credit card company next.
Helpful Report
Posted 2 years ago
Thank you so much for your feedback on EZContacts. We really appreciate you taking the time to let us know about your experience. We apologize for the inconvenience you may have experienced due to the delay in receiving your glasses. We understand how frustrating this can be without proper communication, and we want to make things right. Can you please tell us a bit more about the situation so that we can investigate further? We look forward to hearing from you shortly so we can resolve this for you.
Posted 2 years ago
I ordered contacts 8 days ago and they still have not been shipped. The price was very affordable and the website was easy to use, however, I have not received any notifications or messages as to why they haven’t been shipped and they’ve already taken the money out of my account. I’m not happy and would like to know why it’s taking so long.
Helpful Report
Posted 2 years ago
Dear [Name], Thank you for taking the time to review EZContacts and provide us with your valuable feedback. We are sorry to hear that your contacts have not yet been shipped after 8 days. We understand that it can be frustrating to not receive notifications or messages, and we apologize for any inconvenience caused. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 2 years ago
Sloooooow. It took over two weeks for EZContacts to even send my shipment. In this day and age, that’s bizarre. I’m much closer to running out of contacts than I thought I’d be. Definitely not impressed.
Helpful Report
Posted 2 years ago
Thank you for taking the time to share your experience - we absolutely apologize that it's taken two weeks for your shipment to arrive. That is beyond unacceptable and it's clear that this has caused some inconvenience. Our priority is always to provide the best service possible, and in this case, we failed to do that. How could we make things better for you? We would very much appreciate your feedback, as we want to do whatever we can to prevent this from happening again. Thank you for bringing this to our attention.
Posted 2 years ago
poor customer service; poor service, period. if an item won't ship or be ready for 2-3 weeks, then say so. Not it will be shipped in 1-3 days. Just don't lie.
Helpful Report
Posted 2 years ago
Thank you for taking the time to let us know about your experience with EZContacts. We apologize for the poor customer service that you received - we understand how frustrating this can be, and we apologize for any inconvenience this may have caused. We take your feedback seriously and want to do everything we can to ensure that all of our customers have a positive experience. If there were items that were said to be shipped in 1-3 days but instead took 2-3 weeks, we apologize for this misinformation. We understand how disappointing this could be and we are open to any ideas you have to help improve your experience with us. Again, we apologize for any frustrations caused, and we appreciate the time you took to leave us your feedback. Thank you for being a loyal customer.
Posted 2 years ago
Misinformation aplenty… was offered discount with first purchase but the first purchase discount code could not be used in addition to another discount code which makes the advertisement fraudulent in its approach. Now, I am hoping that the product I purchased is as advertised. But so far, the purchasing experience has been a bit frustrating. But I need a new pair because my dog has destroyed my prescription glasses and the frame.
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave feedback on your experience. We are truly sorry to hear of your frustration and understand your concern regarding the misinformation. We take our customers' satisfaction seriously, and we would like to address the issues you have experienced. Would you be willing to share more details on the specific products you purchased, so we may better understand the issues you had with the discount codes? We do attempt to make this policy clear on our website so we regret to hear that this was not the case, so we would be grateful for the opportunity to make this right. Once again, we apologize for the inconvenience you've experienced and look forward to hearing from you shortly.
Posted 2 years ago
I had to wait a month before receiving merchandise
Helpful Report
Posted 2 years ago
Thank you so much for taking the time to let us know about your experience with EZContacts. We really appreciate your feedback. We really appreciate you taking the time to let us know about your experience and apologize for the problems you encountered with your order. We understand how frustrating it can be to wait for something that's been ordered. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 2 years ago
My glasses haven't even shipped Should have arrived 2days ago l will never order from here again
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us with your review. I'm so sorry to hear that you have not received your glasses in the time frame you were expecting. Upon checking into your order, I see that the frames you selected have a 10-14 business day processing time as we are awaiting the product from our manufacturer. Please note that as stated on our website, paying extra for expedited shipping does not speed up this processing time, only the time the product is shipped from our warehouse to you. We make this information readily available on our website, but I truly apologize if anything wasn’t clear to you. I'll be glad to assist you if you wish to downgrade your shipping and refund you the cost or make any changes to your order, like changing the color or the frame style to one that we have in stock in our warehouse. I once again apologize for this inconvenience and would be glad to assist you further!
Posted 2 years ago
It’s been 2 weeks I haven’t gotten anything yet
Helpful Report
Posted 2 years ago
Could not enter billing address. I had to have it shipped to my billing address or I could not have placed the order. While I appreciate the fact that they dont add in "processing fees" that are, at a minimum, the cost of the merchandise, being unable to enter an address is a major problem. And being asked to review minutes after placing the order and weeks before I receive the merchandise will ALWAYS result in a poor rating.
Helpful Report
Posted 2 years ago
I placed an order 5 days ago and paid extra to rush so I would not be blind this weekend. They have not even looked at it. It's still processing. Cancel order please
Helpful Report
Posted 2 years ago
Shipping takes forever and they don’t let you know ahead of time that the office will be closed for extended periods of time for certain holidays. I placed my order 10 days ago and it hasn’t shipped yet because they’ve been closed for a holiday that was over a week ago
Helpful Report
Posted 2 years ago
Easy to get order placed. But have noticed after a week, still in processing. Need my glasses asap so I can get back to work.
Helpful Report
Posted 2 years ago
Tried to change billing address from shipping address 3 times. Crashed all 3 times!!
Helpful Report
Posted 2 years ago
Their office is closed for a whole week! For passover. I can understand a 3 day holiday over the Easter season but a whole week where people can't access information about their orders is ridiculous! My eyes matter and I paid money and I can't find out what the status of my order and shipping is. Also, the communication about whether or not your order was completed and shipping and any tracking information is lacking. Totally clunky!
Helpful Report
Posted 2 years ago
It would be nice if the site would show pictures of the colors of the contacts. I had to go to another site to see what the contacts look like.
Helpful Report
Posted 2 years ago
Always so difficult to order, why didn't you remind your customers BEFORE they put their order about your holiday schedule? We may or may not pay attention to the smallest line on the top of your website, do a better job! I saw it popped up after to tell me my order won't be processed after until 4/14/23. This is ridiculous! Also, why can't I upload my prescription? "File too large" whether it is regular sized document or even the revised version. I better receive it on time after your so called holiday schedule. What holiday btw in the middle of April? Ridiculous. Let customers know FIRST HAND BEFORE THEY ORDER, so we can order lenses elsewhere. Eh...
Helpful Report
Posted 2 years ago
Ordered on 3/18 and still hasn’t shipped! Canceling order soon.
Helpful Report
Posted 2 years ago
EZContacts is rated 4.0 based on 22,692 reviews