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EZContacts Reviews

4.0 Rating 22,692 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

The lenses were fine but the acetate frames came so twisted they were initially unwearable. When laid on a flat surface one of the temples was lifted nearly 1/2" off the table. How anyone could think this was an acceptable condition to ship new glasses is beyond me.
Helpful Report
Posted 2 years ago
Hi there, We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so I apologize that your order was not properly inspected or secured for transit before being shipped to you.  We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com and we'll be glad to assist!
Posted 2 years ago
I place an order on February 9, 2023. Today is March 21, 2023 and my order has not been recieved..
Helpful Report
Posted 2 years ago
Hi Harrold, Thank you for taking the time to leave us a review. I am so sorry that your order was taking longer than usual to ship. It seems like the glasses that you ordered were out of stock when you ordered it which is why they took a while to come. I am happy to see that they have now shipped and are on the way to you. They should be arriving by March 25th. All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
It’s been a week since I ordered my contacts and the order still hasn’t shipped. So much for paying extra to get them here sooner.
Helpful Report
Posted 2 years ago
Hi Alecia, ​ Thank you for taking the time to leave us a review about your most recent order with us. ​According to the tracking below, it appears that your order has been delivered on March 23rd as you can see from the tracking information that was sent to you. ​ ​Have you received the package? If not, please let me know so we can look into this further. ​ All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
Price jumped up in just min on glasses as I was ordering. From 113 to $127.24 while I was trying to check for any military discounts
Helpful Report
Posted 2 years ago
Hi Christopher, Thank you for taking the time to leave us a review about your most recent order with EzContacts. I am so sorry that the price switched while you were ordering the glasses. I see that once you placed the order, the price went back to $114.52. Thank you for shopping with us! All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
Whether or not you accept insurance and how the process works is incredibly unclear. If I’m not reimbursed, I would change my rating to one star.
Helpful Report
Posted 2 years ago
Hi there, As an open-access provider, we are not in-network but we can utilize your insurance benefits and coverage. There is no need to worry about forms and paperwork; leave it all to us.  If you can share some basic information with us, we can verify your insurance coverage and let you know how much your insurance will reimburse you directly. Once your order is processed, we will submit the claim for you. Please send an email to help@ezcontacts.com so we can help you get reimbursed by your insurance. All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
Rachael was ver professional and kind hearted,she is a true professional,a plus for EZCONTACTS FOR SALESMANSHIP.The problem I have is that this item BE4381U54-X was long sold out before I attempted to purchase these glasses in the yellow lense.Should not have your website,making customers think that this item is available.Out of stock should have appeared upon selecting this color lense yellow.
Helpful Report
Posted 2 years ago
Hi William, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. Thank you for bringing this issue to our attention so that we can correct it and update our website to avoid further confusion. All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
I tried re-ordering my contacts and when they asked for my RX I sent them a photo of it! I got an email back stating they couldn’t verify my RX and would not be able to process my purchase!! I have purchased contacts with them before and it was not that long ago! My RX has not changed and I’ve vey frustrated! Not to mention there is no customer service available on the weekends! Jill
Helpful Report
Posted 2 years ago
Hi Jill, Thank you for taking the time to leave us a review about your most recent experience with EzContacts. I sincerely apologize that you were unable to verify your contact lens prescription yet. This must be very frustrating and I would love to help you out! I looked into your account and I see two uploaded documents. One is a prescription for Bausch and Lomb Ultra and Ultra for astigmatism. The other document is a picture of contact lens boxes. You are trying to place an order for Air Optix colored contacts. In order to do that, you would need to upload a valid prescription, signed by a doctor, that is specific for those contact lenses. If you are unable to get to a doctor, you can always go onto our website and use our free online vision test to get a valid prescription. If you need additional assistance, or would like to discuss this further, feel free to email us at help@ezcontacts.com, or reach out to me directly. All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
Sent a message haven’t heard back
Helpful Report
Posted 2 years ago
Hi Crystal, Thank you for taking the time to leave us a review about your most recent experience with EzContacts. I am so sorry that you did not receive a prompt reply to your email. I do see that you reached out to us after 9pm on Thursday night and a representative got back to you at 7:45 am Friday morning. I sincerely apologize that we were unable to respond to you sooner. All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
I’m very disappointed because I was so happy getting my contact lenses all the time with the same prescription that I have for the last four years ordering online until when I made a phone call to order the lady asked me for a new prescription which I don’t have a new prescription is the same one and she told me that she can go through with my order
Helpful Report
Posted 2 years ago
Hi Hayfa, Thank you for taking the time to leave us a review about your most recent experience with EzContacts. I am so sorry that you were not able to order your contact lenses over the phone. That must have been really frustrating! Unfortunately, I looked into your account and I do not see an uploaded prescription. According to federal law, we are unable to sell contact lenses without first verifying the prescription. This is a safety law which we cannot override. I apologize for this inconvenience! If you have a copy of your prescription, you can upload it to your account, or email it to us at help@ezcontacts.com and then you can go ahead with the order. Alternatively, you can always use our free online vision test and update your prescription that way. If you need additional assistance or would like to discuss the issue further, you can also reach out to me directly. All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
Still waiting for my order never got in contact with me never told me when and where it's coming I'm still waiting for my order can anybody please help me and check on this for me can't seem to get truth to nobody but they was really quick to take the money off the account3109786
Helpful Report
Posted 2 years ago
Hi Camille, Thank you for taking time out of your day to provide feedback. We aim to provide our customers with the best service possible, so hearing that we fell short of your expectations is saddening. I am so sorry to hear about the delay that prompted you to cancel your order. I understand your frustration and feel terrible that you’ve waited so long for your order with little communication on our end. Since we were not notified about this delay by our vendor, we were unable to forward this information to you immediately. We only learn of these issues upon status requests from our customers. Not an excuse, just explaining. We are definitely working on this issue, and hope to be able to keep our customers more informed in the very near future. I can assure you this is not the level of service we strive to provide our customers, and we are currently implementing better systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. As a courtesy for the inconvenience we caused you, I would like to offer you a 12% discount for your next order using the code ***. I hope this will go towards making amends. I would love to chat about this further-please feel free to reach out to me by email: Olivia@ezcontactsusa.com I once again apologize for the inconvenience we caused and hope to earn back your business. Thank you again for leaving us this invaluable feedback. Respectfully, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
Prescription vésication was annoying.
Helpful Report
Posted 2 years ago
Hi Gail, Thank you for taking the time to leave us a review about your most recent experience with EzContacts. I am really sorry to hear that you were having trouble verifying your prescription before placing the order for contact lenses. I would love to correct any issues in our system in order to make the verification process easier for customers. Please feel free to reach out to me directly and let me know more about the issue that you experienced. All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
I signed up for your texting and email to receive 10% off but I never received a text or an email. I was really looking forward to having that discount when I place my order but that did not happen. I feel like there was no incentive to really sign up for the texting or email service.
Helpful Report
Posted 2 years ago
Hi Amber, Thank you for taking the time to leave us a review about your most recent experience with EzContacts. I really apologize that you did not receive the text or email with the 10% off code. That must have been really disappointing! Before making your next purchase, please reach out to me directly and I will add 10% off to your order. I apologize that you never got the code and I will inform the IT department about this issue. All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
Website didn't work correctly, ordering took way too much time. Very inconvenient.
Helpful Report
Posted 2 years ago
Hi Tim, Thank you for taking the time to leave us a review about your most recent experience with EzContacts. I am so sorry that you didn't have an easy time using our website. We strive to make shopping at EzContacts just as easy as walking into a store. I would love to correct any issues and make our website easier to use. Please feel free to reach out to me directly to elaborate on the ways in which we can improve our website. All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
Paid for 3-5 day shipping….that was 7 days ago and my order still hasn’t left the facility.
Helpful Report
Posted 2 years ago
Hi Alexis, Thanks for reaching out to us! I'm sorry to hear that you have not received your glasses in the time frame you were expecting, that must be super frustrating :( Upon checking into your order, I see that you've selected frames with prescription lenses. Please note that as stated on our website, frames with prescription lenses generally take 5-7 business days to process in our lab before they are shipped. Paying extra for expedited shipping unfortunately does not speed up the processing time in our lab. We make this information readily available on our website, but I truly apologize if anything wasn’t clear to you. I see that you received free 2 day shipping as a courtesy for this misunderstanding. Wishing you a wonderful day ahead! All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
Very slow
Helpful Report
Posted 2 years ago
Hi S., Thank you for taking the time to leave us a review. I would love to help you resolve any issues. Can you please fill me in on the delay you are referring to and I will be happy to help you. All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
Why do you advertise one price up if I go on your site and log in and reorder it's 30 more.
Helpful Report
Posted 2 years ago
Hi R., Thank you for taking the time to leave us a review about your most recent experience with EzContacts. I am so sorry that you were noticing a price discrepancy when reordering a product. I do see that your latest purchase was for contact lenses which were on sale. If you tried re-orderjng them, it is possible that the sale price was no longer available. Since you did not provide details such as a product or price, I can only assume that this is what you were referring to. If you would like to discuss the issue further, feel free to reach out to us at help@ezcontacts.com or email me directly. All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
Im very very poor, and there is no medical discounts for financial brackets...for instance amazon we pay less for prime by proving out income or student status by using Medicare or school id... i only wear contacts becaue glasses are to expensive to loose i only use colored contacts so when i drop them i can find them.. every penny counts.
Helpful Report
Posted 2 years ago
Hi D., Thank you for taking the time to leave us valuable feedback about your experience with EzContacts. Since we offer such low prices for our contact lenses, we are unable to offer additional breaks for individuals. I am happy to see that the contacts you ordered were on a very big sale and you got them for an extremely discounted price. We do take insurance benefits, and if you have eye insurance and would like to use it to cover the cost of this purchase, please reach out to help@ezcontacts.com and we will be happy to assist you with that. I understand that living on a tight budget is not easy, and I hope that our discounted prices made that burden a little easier. Have a great day! Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
Unfortunately pricing is radically out of control. Same product ordered in August 2022 (w/ upgrades shipping) vs February 2023. 2022 $159.80 2023 $196.19
Helpful Report
Posted 2 years ago
Hi L., Thank you for taking the time to leave us feedback on your recent order with EzContacts. I understand you frustration at seeing such a price jump and I want to explain. After checking the orders you mentioned, I see that in August, you purchased the contact lenses at our sale price. Now, in February, you purchased them at regular price. I apologize again for any confusion this may have caused. All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
The return process takes way too long. 6 weeks plus for a return then a re-order.
Helpful Report
Posted 2 years ago
Hi R., Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you chose the pair which you are waiting to receive. This is what caused confusion since they are out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your exchange is currently processing and we are doing everything we can to expedite the process so you can receive it as soon as possible. As a courtesy for this inconvenience, I gave you a discount on the overnight shipping that you requested. I emailed you a new order invoice so that you can see the updated discount. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback! Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
Hate the Wensite.not easy to use! On your site for 38 minutes
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Posted 2 years ago
Hi David, Thank you for taking the time to provide your feedback about EzContacts. We sincerely apologize for the trouble you had with our website. We strive to provide our customers with the best experience possible and it seems like there are still aspects in which we can improve. Please let me know which aspects of our website can use improvement. All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
EZContacts is rated 4.0 based on 22,692 reviews