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EZContacts Reviews

4.0 Rating 22,692 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I ordered my glass a month ago and I just received a notification 30 days late that they have shipped. Terrible customer service and communication, to charge for products that are not in stock.
Helpful Report
Posted 2 years ago
Hi Anthony, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. We appreciate your patience and understanding with us while we resolved this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback! Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
It was only recently that I had a bad experience. I ordered contacts online and after three weeks of waiting for my order to ship, it took many phone calls, emails to receive help or an answer. Couldn't cancel order on my own, had to talk to customer service. Every time I talked to someone, they would just tell me it would ship in 3-5 days.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to review our service at EZContacts. We apologize for the delay in shipping your order as well as the difficulty you had trying to cancel it. We set a high standard for ourselves, so we are disappointed to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. Please feel free to reach out to us at help@ezcontacts.com. We’ll work with you to resolve any issues as quickly as possible. We once again appreciate the feedback you provided and wish you a wonderful day ahead.
Posted 2 years ago
There’s good deals but I’ve been waiting almost a month before my item was shipped. If what I order isn’t in stock at the time, I should’ve been notified before my money was taken.
Helpful Report
Posted 2 years ago
Hi Marla, On behalf of EzContacts, I want to sincerely apologize for the negative experience that you had with our customer service team with your latest purchase. I understand that our team didn’t provide the level of service that you’ve come to expect from us. Although we are not looking to excuse your concerns, which are rightly founded, we would just like to explain that since we were not notified about this delay by our vendor, we were unable to forward this information to you immediately. We only learn of these issues upon status requests from our customers. Not an excuse, just explaining. We are definitely working on this issue, and hope to be able to keep our customers more informed in the very near future. I can assure you this is not the level of service we strive to provide our customers, and we are currently implementing better systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. I would love to chat about this further and see if there is anything I can do to make up for this inconvenience. Please feel free to reach out to me by email: Olivia@ezcontactsusa.com. I once again apologize for the inconvenience we caused and hope to earn back your business. Thank you again for leaving us this invaluable feedback. Respectfully, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
Purchasing any glasses with EZ is wonderful process. The nightmare starts when you have to return something that you did not like it and glasses are very personal so the chances are big that something will not look good in your face. and after a HORRIBLE experience trying to return and item a few years ago I have decided to take my changes and try again. Wish my lucky!!!!
Helpful Report
Posted 2 years ago
Hi Marina, Thank you so much for leaving us a review about your experience with our service. We are constantly looking for ways to improve and this is absolutely an opportunity for us to do so. I hope that our returns process has improved since your previous experience and if you need to process a return, you should be able to do so with ease. Thank you for trusting us and informing us of the issue. Please do not hesitate to contact me directly in the future if this or another problem arises again, but we will try our best to make sure there aren’t any. All the best, Olivia Miller Client Relations Manager Olivia@ezcontacts.com
Posted 2 years ago
I placed an order last month but never received. I placed an order earlier today, uploading my prescription. You emailed me immediately that I must upload my prescription, which I did for a second time. I received a confirmation email for order #3076048 which said I needed to upload my prescription. I then got an email asking to me to telephone which I did and you told me you weren’t taking telephone calls and suggesting I chatline, where I was told again to upload my prescription. Not sure what you want or if my second order was received. Not sure I will continue to do business with you again. Don’t think anyone knows what’s going on.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to write about your experience with EZContacts. We sincerely apologize for any confusion or frustration you felt during your ordering process regarding your prescription. We would like to assure you that your order was successfully processed and has subsequently shipped out. Please check your email for tracking information and other details. We once again apologize for this inconvenience and wish you a wonderful day ahead.
Posted 2 years ago
Communication on your order isn't there until you question them. The glasses arrived, the case is damaged and the lenses are thick. First and last time trying this company!
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to leave us a review and for letting us know about your experience with us. We regret to hear that your glasses case was damaged and that the lenses were thick as well as the communication issues you had with regard to your order. We understand that this experience has left you frustrated and disappointed and are sorry that we've failed to meet your expectations. We would be happy to take your frames back for either a refund or exchange, as you would prefer, and we will also cover the return shipping. Please email us at help@ezcontacts.com with pictures of the damage and we'll be glad to email you a prepaid shipping label. We once again apologize for this inconvenience and appreciate you bringing this issue to our attention.
Posted 2 years ago
The website indicated a 10% off coupon when you sign up but I never received it and ended up paying regular price…this site shouldn’t have false advertising…very misleading…
Helpful Report
Posted 2 years ago
Hi there, We appreciate you taking the time to let us know about your experience. We're sorry to hear that you never received the 10% off coupon when you signed up. We take false advertising and misleading information very seriously, so we would like to make this right. Please email us at help@ezcontacts.com and let us know more about what happened, and we will supply you with your 10% discount code as well. We appreciate you bringing this issue to our attention and apologize for this frustrating experience.
Posted 2 years ago
havent received product yet ben about a month....
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to share your experience with us at EZContacts. We apologize for the delay in your product. The good news is that your order has shipped and is expected to arrive shortly. You can check your email for more information.
Posted 2 years ago
I ordered my frames January 20th and still haven’t gotten.
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. I'm sorry to see that you have been waiting so long for your order. It looks like you were previously notified that your order is delayed and we expect to ship it out between 01 Feb - 06 Feb.  We would suggest you check your Spam folder if you did not receive that notification, as sometimes our emails get stuck there.  We sincerely apologize for this delay. Please let us know if we can be of further assistance by emailing us at help@ezcontacts.com. Thank you, and have a wonderful day!
Posted 2 years ago
While I was pleased to find that EZ Contacts had the lowest price available, I was given a time frame of 3 to 5 business days, and it wasn't until I sent an email after two weeks that I even received confirmation that my glasses had been shipped. I still haven't received my glasses.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to share your experience with EZ Contacts. We're so sorry that the order took longer than expected to arrive and for the issues you've encountered. The good news is that your order has been delivered as per your tracking information and you can check your email for the delivery confirmation. For further assistance, please feel to email us at help@ezcontacts.com
Posted 2 years ago
Delayed in shipping and lacking in updates as to the status
Helpful Report
Posted 2 years ago
Hi there, Thank you so much for your feedback about EZContacts. We're so sorry to hear that you experienced delays in shipping, as well as lacking updates as to the status of your order. We value your opinion and would like to ensure that you receive satisfactory customer service for your order in the future. Please email us at help@ezcontacts.com and we'll be glad to resolve this issue as soon as possible. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
been waiting for delivery and 4 weeks later nothing, no info nothing. Don't recommend
Helpful Report
Posted 2 years ago
Hi there, Thank you for your feedback on EZContacts. We are very sorry to hear about the wait and inconvenience you are experiencing. It is not acceptable that you have been waiting for your delivery for 4 weeks and have not received any information or updates. We value your opinion and would love to know how we can make things better. Thank you for taking the time to tell us about your experience. We truly appreciate your feedback and we are sorry for any frustration you have gone through. Sincerely, EZContacts Team
Posted 2 years ago
Took a lot longer than 5 days to ship and be processed. I had to contact customer service two times in order to get update.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to provide us with your feedback. We appreciate it and apologize for the delay in shipment and the trouble caused while contacting customer service. We strive to provide an impactful experience with every purchase and apologize that we didn't meet your expectations. The good news is that your order has been successfully shipped out and is expected to arrive shortly. You can check your email for more information regarding the tracking details. We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 years ago
The site stated 5-7 days for standard shipping. 14 days later my order shipped. After waiting 7 days I contacted the company and they told me the contacts were out of stock but should ship within a few days. Time went by, nothing. I contacted on day 13 and was told on day 14 that it may be a few more weeks. Later in the afternoon, I received a confirmation stating that the order shipped. just waiting to see what I receive.
Helpful Report
Posted 2 years ago
Hi there, Thank you so much for your feedback on EZContacts. We truly appreciate it and apologize for your bad experience. We strive to provide customers with reliable and timely shipping, and we regret that you had to wait weeks to receive your order. We understand how frustrating this can be. We can assure you this is not the level of service we strive to provide our customers, and we are currently implementing better systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. We appreciate your business and patience with us and wish you a wonderful day ahead.
Posted 2 years ago
It took way too long for them to actually ship my order
Helpful Report
Posted 2 years ago
Thank you for taking the time to review EZContacts. We really appreciate your feedback. We are sorry that it took too long for you to receive your order. We understand that delays can be frustrating and we are working to make sure this does not happen again in the future. We value your opinion and would like to ensure that you receive satisfactory customer service for your order in the future. Please email us at help@ezcontacts.com and we'll be glad to resolve this issue as soon as possible. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
Really slow. Took them a month to ship out one pair of glasses.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to share your experience with us. We are very sorry to hear about the slow delivery and we'd like to apologize for any inconvenience this may have caused you. As we strive to provide the best possible service to our customers, please be assured that we are currently working on this issue to ensure it does not happen in the future. Again, we apologize for the slow delivery and thank you for your feedback and business with us.
Posted 2 years ago
I can't even use my ez points
Helpful Report
Posted 2 years ago
Thank you for taking the time to provide your feedback on EZContacts! We appreciate your taking the time to let us know about your experience. We're very sorry to hear that you were not able to use your EZ Points. Upon checking, this was because EZpoints can be redeemed on orders of $150 or more, and your most recent order was only $71.90, so it was not eligible for EZpoints. We aim to make this information transparent but truly apologize if anything wasn’t clear to you. Once again, thank you for this valuable input and for being a customer of EZContacts!
Posted 2 years ago
I do not know what the EZ means in their name but it certainly has nothing to do with it being easy to order contacts from them.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your feedback regarding EZContacts. We truly appreciate you taking the time to let us know about your experience. We regret to hear that you did not have a satisfactory experience with us, and we do not want it to discourage you from ordering from us in the future. We would love to hear more about your experience with us so we can ensure that we can provide a smoother transaction in the future. Please email us at help@ezcontacts.com and we'll be glad to assist you!
Posted 2 years ago
I have been a customer of EZ Contacts over 4 years now and have had a good experience overall EXCEPT this last order. The customer service was lousy. I placed an order mid December and never got my contacts or any notification that there was a delay of any kind. I reached out at the beginning of January and received an email saying that my contacts were on back order. OK. Fine. Wish I would have received some sort of notice from EZ prior to my reaching out. You would think for this delay, EZ Contacts would rush my contacts once they received them or offer that to me, nope. It was over a month and 1/2 before I got them. No apology, no..."hey can we figure out an alterantive". Nothing. Truly unacceptable.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to provide your feedback about EZContacts. We sincerely apologize for the trouble you had with your most recent order and for not receiving an adequate response when contacting customer service. We understand how important it is to have a smooth experience and regret that it was not to your satisfaction this time. We appreciate your loyalty and would like to make things right and ensure you have a better experience with EZ Contacts next time. Please email us at help@ezcontacts.com and we'll be glad to resolve this issue for you.
Posted 2 years ago
I was told by a EZContacts representative that the lenses I needed were in stock. (There has been a global shortage of my lenses.) Based on the information I was given, I placed the order. Then I received an email saying they had to order them from the manufacturer, they didn't have them in stock. No expected delivery date. Yet my credit card was charged immediately. A week later, I found the lenses with another company, I canceled my order with EZContacts. Took them over a week and multiple contacts to finally receive my credit. No company should charge a customer BEFORE the items are shipped. It was difficult to get ahold of anyone. No live chat. No one answered the phone. Had to email or wait for a call back. I decided not to give them 1 star because they did reply to my email and call me back.
Helpful Report
Posted 2 years ago
Thank you for taking the time to give us feedback about your experience with EZContacts. We appreciate you for giving your honest opinion. We apologize for the inconvenience that you experienced as we understand it is hard to wait for something that you need. It seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. We sincerely apologize for the inconvenience we caused. We'd be happy to chat with you further and find a solution to this situation. You can reach us by emailing help@ezcontacts.com Thank you for your understanding. We appreciate your patronage.
Posted 2 years ago
EZContacts is rated 4.0 based on 22,692 reviews