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EZContacts Reviews

4.0 Rating 22,692 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

One price advertised...fees added at payment
Helpful Report
Posted 2 years ago
Sent me a 10% off order coupon but wouldn't honor it. Despite no line item showing a 10% off on my order, customer service said I had already gotten the discount
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to leave us a review. We apologize for any confusion or inconvenience you may have experienced. Upon checking, it appears that the items you ordered were already discounted, so they would not be eligible for an additional discount. We apologize if this was not made clear to you when consulting with customer service. We appreciate your feedback, and we will use it to improve our customer service in the future.
Posted 2 years ago
I received my contacts (4 boxes) and they were all split on the sides because there was NO protective packaging inside the primary box. Please do better with the packaging because that was terrible.
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing us with your feedback. We're sorry to hear that you received defective contact lenses. We understand that this must be frustrating, and we apologize for any inconvenience it has caused. In order to investigate the issue further, we would like to request that you send us pictures of the defective contact lenses. You can email the pictures to help@ezcontacts.com. Once we have received the pictures, we will be able to determine the next steps. If the contact lenses are indeed defective, we will be happy to reimburse you for the cost of the lenses. Thank you for your patience and understanding. We appreciate your business, and we hope to see you again soon. Have a great day!
Posted 2 years ago
Paid extra for 3-5 day delivery and it took 9 days to come in. Had to contact the company because tracking showed it sitting at distribution center for 3 days. Don't bother with express shipping.
Helpful Report
Posted 2 years ago
Took really long to ship.
Helpful Report
Posted 2 years ago
It took 3 weeks to get my glasses delivered. I didn't receive an email that they were on back order until two weeks after ordering. The glasses are cheaper here and good quality but I was disappointed the site didn't say it was on back order when first looking at submitting my order.
Helpful Report
Posted 2 years ago
Thank you for reaching out and providing feedback. We're sorry to hear that your glasses took 3 weeks to be delivered. We understand that it can be frustrating to wait for a product that is on backorder. We apologize for not making this information more clear on our website. We'll be sure to do better in the future. We're glad to hear that you were happy with the quality of the glasses and the price. We're committed to providing our customers with the best possible service, and we'll be sure to do better in the future. Thank you for your understanding and patience with us.
Posted 2 years ago
Still have not received my order.
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out and providing us with a review. We're so sorry to hear about the delay in your order. Upon checking, it looks like your order was shipped out today, so you should expect to receive it shortly. You can check your email for the tracking information. We understand that this delay was inconvenient, and we apologize for any trouble it caused. We're committed to providing our customers with the best possible service, and we'll be sure to do better in the future. Thank you again for your business. We appreciate your patience and understanding.
Posted 2 years ago
Well, i was super excited to get a great discount, then upon coming up on the website I got an additional offer for 10% if I gave them my email address.... what a scam! no joke! I am so surprised there is no way to get the offered discount and the additional 10%, it is after all what made me want to order. Anyway, After all was typed and done I wasn't able to use the promise of 10%, a bit scummy if I may say so. I wish online business were more honest about their offers and transparent about what you are really getting.
Helpful Report
Posted 2 years ago
I'm so sorry to hear that you were disappointed with our offer of a 10% discount for signing up for our email list. I understand how frustrating it must have been to think that you were getting a great deal, only to find out that you couldn't actually use the discount. I've checked our records, and I see that you were offered a 10% discount on your order if you signed up for our email list. However, our system only allows one discount per order, so you weren't able to use both the 10% discount and the additional discount that you saw on the website. I apologize for any confusion this may have caused. We're working on improving our website so that our offers are more clear and transparent. We appreciate you bringing this to our attention and wish you a wonderful day ahead!
Posted 2 years ago
It took 7 days to process two boxes of contacts. Seems a little high
Helpful Report
Posted 2 years ago
Glasses beautiful but straight out box completely crooked and its not just because everyone has a different face frame its bent very disappointed , and no warranty will never buy again
Helpful Report
Posted 2 years ago
Hi there, I am sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so I apologize that your order was not properly inspected or secured for transit before being shipped to you.  We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com and we'll be glad to assist you in doing so.
Posted 2 years ago
Glasses beautiful but straight out box completely crooked and its not just because everyone has a different face frame its bent very disappointed , and no warranty will never buy again
Helpful Report
Posted 2 years ago
I have spent thousands on sunglasses from EZContacts, when they are in stock it is great, but they mislead their customers when they say “ships in 3-5 days”. I have had an order that was pending for 6 months(and one now that has been pending for 2), then was given the runaround by customer service which had me on hold for 35 minutes. Finally was able to cancel it. Wish they were more honest/accurate with their timelines. Has put a bad taste in my mouth, and I search elsewhere before resorting to EZContacts.
Helpful Report
Posted 2 years ago
Thank you so much for your feedback! We sincerely appreciate you taking the time to let us know about your experience with EZContacts. We apologize for any delay or misinformation regarding order timelines. We would love to discuss this further and see what we can do to make your experience better. Can you provide us with any additional information so we can understand what happened and improve our service? We once again apologize for any inconvenience caused and we look forward to hearing back from you soon.
Posted 2 years ago
Very disappointed with the way you handled my order . First you show that I get $3 off , then I get a confirmation that takes it off. They also offered $10 off in the beginning, but I'm not even going there. Very upsetting. I need this ointment & Muro 128 Eyedrops for the rest of my life, so I always look for the best price. Thanks, Grace Stanley.
Helpful Report
Posted 2 years ago
Thank you for your review. We're so sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention We set a high standard for ourselves, so we are disappointed to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. Please feel free to reach out to us at help@ezcontacts.com. We’ll work with you to resolve any issues as quickly as possible. We once again appreciate the feedback you provided and wish you a wonderful day ahead.
Posted 2 years ago
First-time customer. When I ordered, It said that my glasses would ship 5-7 days from order. 8 days later, I logged in to my account to see that it was changed to 7-10 days. After hearing nothing for 11 business days, I contacted them via email and to their credit, got back to me the same day and told me it would be an additional 3-7 days before shipment, no reason given. I'm at 14 business days from placing my order and still haven't heard anything. I've ordered glasses from other online retailers and always received my order within 10 business days or sooner. Won't order again.
Helpful Report
Posted 2 years ago
Thank you for sharing your experience with us. We apologize for the delay and for your disappointment with your order timeframe. We take customer feedback seriously, and want to reassure you that we are continuously making improvements to ensure the best possible experience with EZContacts. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 2 years ago
No one answered the phone after several tries. No stock on my contact lenses.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to share your feedback about EZContacts. We're very sorry to hear about the issue with your order and apologize for the delay you experienced as well. We value your opinion and would like to ensure that you receive satisfactory customer service for your order in the future. Please email us at help@ezcontacts.com and we'll be glad to resolve this issue as soon as possible. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
Ordered my contacts three weeks ago. Paid 20 extra dollars to have it in two days. Apparently shipped today so I should see them by Saturday, right
Helpful Report
Posted 2 years ago
Glasses are gorgeous, but came with smudges on lenses and corners of the frames look scuffed up. Not impressed.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your feedback! We regret to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.  We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com; we'll be glad to assist you. We apologize again for the inconvenience this has caused you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 years ago
My order arrived quickly and the price was right. However the quality of the lenses I recieved were not the best. I went through a box of 6 lenses in about 3 wks the lenses had tiny tears in them. I'm not sure if I recieved a bad batch or what so I am not sure I will order again.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your feedback! We regret to hear that you received some defective contact lenses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.  Please email us at help@ezcontacts.com; we'll be glad to resolve this for you. We apologize again for the inconvenience this has caused you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 years ago
Processing takes a while, so when I bought the expedited shipping, I thought it would get it here faster however, it took about a week before it even shipped. One of the boxes had two contacts missing.From the bubbles
Helpful Report
Posted 2 years ago
Thank you for your review. We're so sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention We set a high standard for ourselves, so we are disappointed to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. Please feel free to reach out to us at help@ezcontacts.com. We’ll work with you to resolve any issues as quickly as possible. We once again appreciate the feedback you provided and wish you a wonderful day ahead.
Posted 2 years ago
So late on my delivery
Helpful Report
Posted 2 years ago
EZContacts is rated 4.0 based on 22,692 reviews