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EZContacts Reviews

4.0 Rating 22,692 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

It’s fast shipping but calling customer service definitely never answered!!! The automatic call back do not verified the 10 digit number correctly.They need to fix that.
Helpful Report
Posted 2 years ago
Not satisfied due to Very Slow shipping. The company should use a different shipping provider.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to leave us a review. We appreciate your feedback, and we're sorry to hear that your order took longer than expected to arrive. We understand that this was frustrating for you, and we sincerely apologize for any inconvenience it may have caused. We're working to make improvements to our communication with our customers, and we'll be more proactive in informing them about delays in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
They advertise quick turn around time and mine took way too long.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to leave us a review. We appreciate your feedback, and we're sorry to hear that your order took longer than expected to arrive. We understand that this was frustrating for you, and we sincerely apologize for any inconvenience it may have caused. We're working to make improvements to our communication with our customers, and we'll be more proactive in informing them about delays in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
The loss leader price on google search, and subsequent processing fee added at checkout, is pretty deceiving. Would have ordered several more boxes had that fee not been added.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to leave us a review. We're sorry to hear that you're not happy with the price of your order. We're not sure what you're referring to when you say we have a processing fee. We don't charge any processing fees for our products or services. If you have any documentation to support your claim, please let us know as we'd like to investigate this issue further. Please email us with more details about your experience at help@ezcontacts.com We value your feedback and look forward to hearing from you shortly.
Posted 2 years ago
I have uploaded my current and up to date prescription at least 3-4 times. I placed an order on over the last few days only to find out that EZ contacts claimed that there were contacts selected that did not match the prescription. I planned to have paid for the contacts and receive them on tomorrow. But now, that deadline has been destroyed.
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed due to the prescription. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on August 21st, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. Thank you for your patience and understanding.
Posted 2 years ago
My glasses were delayed by over 4 weeks. Although customer service was very responsive when I reached out for information, no updates were provided unless I initiated contact. It was clear that the delivery date was uncertain due to manufacturer stocking, but I kept getting promises of two weeks. once the glasses did finally arrive (almost 9 weeks after my order) they were great. I would recommend this company only if you have patience and time to wait for your new glasses.
Helpful Report
Posted 2 years ago
Hi there, Thank you so much for your honest review of your experience with EZContacts. We regret to hear that you experienced a delay and sincerely apologize for the discrepancy in communication with our customer service and the delay in your order due to stock issues. Your business is very important to us and we can assure you that we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. We're also working to make improvements to our communication with our customers, and we'll be more proactive in informing them about delays in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
Has taken much longer to get my contacts than with the other online company I have used. Hopefully I'll get them soon.
Helpful Report
Posted 2 years ago
Thank you for your feedback about EZContacts. We sincerely appreciate you taking the time to let us know about your experience and apologize for the problems you encountered with your order. We understand how frustrating it can be to wait for something that's been ordered. As we strive to provide the best possible service to our customers, please be assured that your order is currently being processed, and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 2 years ago
Yes…great prices, but this last purchase just might be my last. I receive every marketing email generated, but no confirmation of an order [email]. I decided to go online and alas, I’ve forgotten my password. Followed the prompts for changing…expecting an email to confirm the request. Nothing…attempted (3) times! Ok, so previously on another order (with similar glitches), I called and after a short wait spoke with a rep. - not this time. After a 30 minute wait, I was prompted by an automated request to leave my number for a call back (after it told me my ‘place in the queue would be held’. Crickets…never got a call back; and that was two days ago. Whatever…
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We're so sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. We set a high standard for ourselves, so we are disappointed to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. Please feel free to reach out to us at help@ezcontacts.com. We’ll work with you to resolve any issues as quickly as possible. We once again appreciate the feedback you provided and wish you a wonderful day ahead.
Posted 2 years ago
It’s been 7 days and my sunglasses still haven’t shipped. I paid To have them shipped 2nd day air and they did refund that charge. I would Have never ordered them had I known it was going to be this long.
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We're so sorry to hear that you have not received your glasses in the time frame you were expecting. Please note that the frames you selected have a 3-5 business day processing time as we awaited to receive the product from our manufacturer. As stated on our website, paying extra for expedited shipping does not speed up this processing time, only the time the product is shipped from our warehouse to you. We make this information readily available on our website, but truly apologize if anything wasn’t clear to you. Feel free to email us at help@ezcontacts.com if you have further questions, and we'll be glad to assist you.
Posted 2 years ago
The delivery time is horrible
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on August 15th, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. Thank you for your patience and understanding.
Posted 2 years ago
I ordered these on May 9, 2023. Today is August 14, 2023. Credit card was charged without my consent. I had forgotten about them since I found them on Amazon for $350. Ez contacts should notify and ask the customer if they’re still interested 3 months after originally ordered!!! A nice discount for the inconvenience would’ve been nice.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We're so sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention We set a high standard for ourselves, so we are disappointed to hear this was not met in your interaction with our business. We would like the opportunity to talk and investigate your feedback further. Please feel free to reach out to us at help@ezcontacts.com. We’ll work with you to resolve any issues as quickly as possible. We once again appreciate the feedback you provided and wish you a wonderful day ahead.
Posted 2 years ago
Ordered glasses on 7/24… no communication on progress of order.
Helpful Report
Posted 2 years ago
Good price but bad shipping ordered on July 28 still not shipped yet
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out on August 9th, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. Thank you for your patience and understanding.
Posted 2 years ago
Time to ship my glasses was over 3 weeks. When I ordered there was zero indication that it would take that long. No communication until I asked about the order. Overall it was slow and with poor communication.
Helpful Report
Posted 2 years ago
hank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order due to a backlog of orders. However, we're happy to report that your order was successfully shipped out on August 8th, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. Thank you for your patience and understanding.
Posted 2 years ago
This was once my go to site for glasses. Prices were (are) great on designer frames- especially if you utilize one of the coupons you're guaranteed to receive 3x a day. Whatever they spend on advertising, they aren't spending on actual production. Orders now take weeks if not months to fulfill with no updates from the site. Anything with prescription frames, will take as long of not longer than any other online retailer.
Helpful Report
Posted 2 years ago
I upgraded the shipping but my order hasn't been delivered nor will it be delivered by the date. No information has been updated on the delay
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. I'm sorry to hear that you have not received your glasses in the time frame you were expecting. Upon checking into your order, I see that you've selected frames with prescription lenses. Please note that as stated on our website, frames with prescription lenses generally take 5-7 business days to process in our lab before they are shipped. Paying extra for expedited shipping unfortunately does not speed up the processing time in our lab. We make this information readily available on our website, but I truly apologize if anything wasn’t clear to you. The good news is that it was successfully shipped out on August 3rd, and we expect it to arrive to you shortly. Thank you for your business and have a wonderful day ahead!
Posted 2 years ago
High prices for basic contacts is price gouging.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your feedback. We appreciate you taking the time to let us know that you're dissatisfied with our prices. We understand that price is an important factor for many customers, and we're always looking for ways to offer our products at a competitive price. We do offer a price match policy, so if you find the same product for a lower price at another website, we'll match the price by an additional 5%. We also offer periodic promotional discounts throughout the year. You can sign up for our promotional emails to stay up-to-date on the latest deals. Thank you again for your feedback. We appreciate your business.
Posted 2 years ago
My item delivered so late.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to share your feedback about EZContacts. We're very sorry to hear about the issue with your order and apologize for the delay you experienced as well. We value your opinion and would like to ensure that you receive satisfactory customer service for your order in the future. Please email us at help@ezcontacts.com and we'll be glad to resolve this issue as soon as possible. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
I would otherwise give EZContacts a 4/5, but my recent order experience leaves me no choice but to share my disappointment with this site. I placed an order on July 19th and did not receive a notice of any manufacturer backlog that would impact shipment date. The EZContact representative shared I, as the customer, would not have known about this issue unless I reported an issue. That being said, EZContacts does not properly inform customers of any existing delays that could potentially impact shipment and delivery dates. As of now, one item in my purchase orders is still in "order" status. Two have finally "shipped". I considering not returning to this vendor to fulfill future optical needs.
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to share your feedback with us. We're sorry to hear that you're disappointed with your recent order experience. We understand that it's frustrating to not receive a notice of a manufacturer backlog that could impact the shipment date of your order. We're working on improving our communication with customers about potential delays, and we'll be sure to let you know if there are any issues with your order as soon as we become aware of them. We've checked on your order, and we see that two of the items have shipped. We expect the remaining item to ship out shortly. We'll send you an email with the tracking information as soon as it's available. We apologize for any inconvenience this has caused you. We're committed to providing our customers with the best possible service, and we'll do everything we can to make sure this doesn't happen again. We hope you'll consider giving us another chance in the future. We're always working to improve our service, and we're confident that you'll be happy with your next order.
Posted 2 years ago
I received a %30 coupon from EZContacts, and when I ordered new contacts the coupon code was not excepted, so I paid full price because I had no choice. I've been a steady customer I would think they would approved my coupon code
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
Posted 2 years ago
EZContacts is rated 4.0 based on 22,692 reviews