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EZContacts Reviews

4.0 Rating 22,688 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

No one in the office for 10 days. Never verified the prescription. Turns out I didn’t even have a valid prescription. What are these people even doing?
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 9 months ago
The glasses are cool but they are TERRIBLE with shipping!!! This is the second time ordering from these guys, and they take an entire WEEK just to process the order and about another week to have it delivered! It’s so frustrating!!!
Helpful Report
Posted 9 months ago
Hi there, Thank you for your feedback. We sincerely apologize for the delays you've experienced with shipping. We understand how frustrating it can be to wait longer than expected, especially after already placing multiple orders with us. We appreciate your patience and want to assure you that we are actively working to improve our processing and shipping times. Your satisfaction is important to us, and we hope to provide a better experience in the future. If you have any further questions or concerns, please feel free to reach out. We’re here to help!
Posted 9 months ago
Ordered 10 days prior to finding that they had not left the warehouse. I cancelled the order yet haven't heard from anyone or received any emails from EZ. No customer service.
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 9 months ago
I paid for the fastest shipping option (3-5 days) and my order has taken 8+ days to get there and it’s still in the warehouse. I’m really upset and haven’t had contacts in over a week. I’m also mad I paid for extra expensive shipping and it was useless.
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay you’ve experienced. As noted on our website, our company was closed for the holiday, which affected order processing during that time. However, we’re pleased to inform you that your order has now been shipped within the paid shipping timeframe. We understand how important it is to have your contacts on time, and we appreciate your patience. If you have any further questions or need assistance, please don’t hesitate to let us know. We’re here to help!
Posted 9 months ago
No responses to messages and took nearly a week processing before my order even got a shipment notice. I paid for upgrades shipping to get them sooner not aware that "processing" would take a week first. Definitely not recommended if you need your order even moderately quick.
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 9 months ago
Total scam. Teaser low price. Never received my contacts.
Helpful Report
Posted 9 months ago
Hi there, Thanks for reaching out and providing feedback. We’re sorry to hear about your experience and understand your frustration. We’d like to look into this matter further to ensure we can address your concerns. Please provide us with your order details, and we will investigate what happened with your contacts. Your satisfaction is important to us, and we appreciate the opportunity to resolve this.
Posted 9 months ago
I ordered contacts from this company and was very unsure if they were legit. The very first pair I used was damaged from the Right contact. I am not sure if these are inferior or rejects, but I should have known better. They were the least expensive, and I wonder why now. I just got them and they took the entire 7 days to arrive, and now that I have a problem, they have a notice that states they will be closed from 10/16 through 10/27/25. They also send me emails everysingle day, which is about the most annoying thing any company can do. I can't even call them now until 10/27/24 and I am expecting more problems and they may say it is too late for any returns. I will file with the Better Business Board and the FTC/FDA about inferior products through the mail across State lines.
Helpful Report
Posted 9 months ago
Hi there, Thank you for your feedback. We’re sorry to hear about your experience with your order, and we’d like to look into this matter further. Please email us directly at help@ezcontats.com with your order details so we can assist you and address your concerns regarding the damaged contact. We understand your frustration with our holiday closure and the frequency of our emails. Your satisfaction is important to us, and we appreciate the opportunity to resolve this issue. Thank you for your understanding!
Posted 9 months ago
Horrible experience, still waiting on my order from over 2 weeks ago it has not been shipped. No way to contact anyone about my order. I just tried to call and they are closed for an entire week for a holiday? going to dispute this seems like a scam.
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 9 months ago
Order not processed for over 2 weeks
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 2-3 week processing time, and we expect them to be shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 9 months ago
I've ordered from EZ Contacts on several other occasions and this time was absolutely HORRIBLE HORRIBLE HORRIBLE first off they totally messed up my order I ordered 3 pair of sunglasses and 1 pair of eyeglasses which was not cheap they sent me a child pair for one and a different color for another and one still hasn't been shipped out I'm returning entire order once I receive the last pair (which probably is not in stock) I will absolutely NEVER EVER EVER order from them again 😤!!!!!!!!! However they did get the eyeglasses right....as they should have
Helpful Report
Posted 9 months ago
Hi there, Thank you for your review. We sincerely apologize for the mistakes with your recent order. We understand how disappointing this situation is, especially after your previous positive experiences with us. We want to make this right and ensure you’re satisfied. Please email us at help@ezcontacts.com with your order details, and we’ll work on a resolution for you. Thank you for your patience, and we hope to earn your trust back.
Posted 9 months ago
Disappointed, Silhouette Illusion Nylon frames too small for my trifocal lenses. Silhouette Urben NEO Full rim frames have a bar above the nose piece that is ugly but lens would accommodate the trifocal lens. Need different frame. Need to return the frames.
Helpful Report
Posted 9 months ago
Hi there, Thank you for your review. We’re sorry to hear that the frames didn’t meet your expectations. To initiate a return, please visit our website where you can find the return process outlined. If you need any assistance or have questions about selecting a different frame, don’t hesitate to reach out to us at help@ezcontacts.com. We’re here to help!
Posted 9 months ago
I have used ezcontacts before and been quiet happy with the quality and speed of delivery. Although, with this order I am very disappointed. while the glasses did arrive quite fast, the condition of the lenses is unacceptable. now, this is the fourth pair of glasses i've recieved from this company and none of the other three had any blemishes, scratches or imperfections of any kind on them. this pair on the other hand had two long scratches on the left lense and an 1/8th" group of scratches about a 1/2" wide across the right lense. my theory with the scratches on the right lense is that there was a machining error that destroyed the coating in the area.
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 9 months ago
These contacts are NOT for me, and I need to return them. They are definitely not what my doctor's office has. The packaging looks the same; but after two hours of having them in my eyes I could NOT see! It was the scariest thing, and I was NOT home, nor did I have glasses with me. I called my doctor's office who got me in the very next day, yesterday 10/18/2024 and they gave me a different pair although it came from packaging that looked identical to what was shipped to me from EZ contacts, they are not the same. I'm so upset. I wore these contact lenses for two days, a new pair each day as they are daily wear. I will not put these in my eyes again. If I could give negative stars I'd have to opt for that.
Helpful Report
Posted 9 months ago
After not hearing about my order for approx. a month I contacted EZ Contacts to enquirer about delivery only to find out that the product I wanted was back ordered and would be another 3-5 weeks. Ordered product in August and didn't received until October. In this day and age, there is no reason why a company cannot let you know when you order if an item is in stock and if not expected delivery date.
Helpful Report
Posted 9 months ago
Hi there, Thank you for your feedback, and we sincerely apologize for the delay you experienced with your order. We understand how frustrating it can be to wait, especially when you’re looking forward to receiving your products. We appreciate your patience, and we're happy to inform you that your order has since shipped. We're continuously working to improve our communication regarding stock availability and expected delivery times. If you have any further questions or concerns, please don’t hesitate to reach out. Thank you for your understanding!
Posted 9 months ago
very bad portal system, unqualified call center staff . bad response for problems, bad service. long wait times
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 9 months ago
Took way too long to ship. I wont be back!
Helpful Report
Posted 9 months ago
Hi there, Thank you for your review. We sincerely apologize for the delay in shipping your order. We understand how important it is to receive your items on time. As a courtesy for the inconvenience, we’ve upgraded your shipping to expedited at no additional cost to you. We appreciate your feedback and hope to improve your experience in the future. If you have any further concerns, please feel free to reach out. Thank you for your understanding!
Posted 9 months ago
I ordered 6months of contacts 2 have torn and 1 has been stretched beyond wear. I don't have pics. I am on my 4th pair. I just placed recd this order in Sept 16th 2024.
Helpful Report
Posted 9 months ago
Where did you drop this order because it wasnt where deliveries are supposed to go. It was not there yesterday, nor today. Where did your driver put it? Where are my contacts?
Helpful Report
Posted 9 months ago
I can't review the goods because I have not yet received them. I placed an order over a month ago and had received no word about the status of the order aside from it having been placed. I wrote EZContacts this afternoon on the subject and miraculously, I received notice that the order had been shipped within a few minutes. Coincidence or what? I am not at all happy about the service rendered.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your feedback. We apologize for the lack of communication regarding your order. We understand how frustrating it can be to wait for an update. We want to assure you that your order was shipped within the given timeframe of 4-6 weeks. We're glad you received the shipping notification shortly after reaching out to us. Your experience is important to us, and we appreciate your patience. If you have any further questions or need assistance, please feel free to reach out.
Posted 10 months ago
Tried to buy 3 times for my girlfriend’s birthday, the order kept getting canceled supposedly because of an error on the billing address. Nothing was wrong with it. Nobody answered my email.
Helpful Report
Posted 10 months ago
Hi there, Thank you for bringing this to our attention, and we sincerely apologize for the frustration you’ve experienced with your order. We understand how important it is to get your gift on time, especially for a special occasion. One of our representatives will be reaching out to you shortly to resolve this issue and ensure your order is processed smoothly. We appreciate your patience and understanding, and we’re committed to making this right.
Posted 10 months ago
EZContacts is rated 4.0 based on 22,688 reviews