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EZContacts Reviews

4.0 Rating 22,688 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I ordered on the 15th of Oct. I sent messages multiple times as to where and when would you ship. No one ever responded to me so I sent another note CANCELING the order. Now you shipped the order. I want a refund to my credit card asap. Since you make it so difficult to contact you this is all on you.
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Posted 9 months ago
13 days to shop with no communication telling me anything I had to keep asking them and still never got an answer
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Posted 9 months ago
You never got the contacts out to me. Y’all are usually pretty good.
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Posted 9 months ago
My contacts were still "I. Processing" on the day I paid extra to have them delivered in two weeks. I got notice that they finally sent them after I requested the order cancelled because two days after I contacted them, they still were in processing. Another company (1-800) got me the lens overnight. I paid a bit more but I can see again.
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Posted 9 months ago
terrible site design. improve re order one click2 and why do you make me put in stars. I just want to tell you not wreck your rating
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Posted 9 months ago
Ordered on Monday with Express shipping. Thursday get a shipping notification but FedEx hasn’t received the package. Don’t order from here if need your contacts quickly.
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Posted 9 months ago
Terrible company to buy products. I ordered a pair of sunglasses with a 3-5 days delivery on October 20th. To this date (10/30), my glasses are still being delivered. Do NOT order anything from them.
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Posted 9 months ago
I haven’t gotten my order yet and it’s been a number of weeks. Very little detail on why the delay. I would’ve gotten it faster if I just ordered from Oakley. Still not sure if this is a legit site.
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Posted 9 months ago
Hi there, We sincerely apologize for the delay in receiving your order. We understand how frustrating this can be. Your order has shipped and is now in transit, and you should receive it soon. We want to assure you that we are 100% authentic and committed to providing quality products sourced directly from the manufacturer. Thank you for your patience, and if you have any further questions or concerns, please don’t hesitate to reach out.
Posted 9 months ago
I paid for 3 day shipping and it took way longer than I paid for.
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out and sharing your feedback. We’d like to clarify our shipping and processing times for your recent order. While you selected the expedited 3-5 business day shipping option, it’s important to note that this only affects the shipping time, not the processing time in our lab. Since you ordered prescription lenses, they require additional processing, which typically takes 5-7 business days, as mentioned on our website. Your order was shipped out within that timeframe, but we apologize if this information wasn’t communicated clearly. We’re continually working to improve our communication and transparency, and we appreciate you bringing this to our attention. If you need further assistance, please don’t hesitate to reach out. Thank you for your business, and we wish you a wonderful day ahead!
Posted 9 months ago
Placed an order which they did not ship for 6 days. Then when I tried to call them to find out what the problem was I found out the entire company had taken a 10 DAY religious holiday and my order was not going to be shipped until someone/anyone returned. Clearly this company has no regard for their customers at all. I will be returning this order IF I EVER ACTUALLY RECEIVE IT.
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Posted 9 months ago
Paid for 1 day shipping and it’s been 2 weeks since order… still haven’t received it and we’re going into the third week. Their solution - $10 discount even though I paid $30 for 1 day shipping which I was promised to be delivered to my residence two weeks ago Don’t shop here
Helpful Report
Posted 9 months ago
Hi there, Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand your frustration regarding the shipping delays. We’d like to clarify that while you paid for expedited 1-day shipping, this only applies to the shipping time once the order has been processed. The processing time for your order, especially for prescription items, can take additional time before it ships out. We apologize if this distinction wasn’t communicated clearly. We appreciate your patience, and we’re actively working to improve our processes and communication. If you have further concerns or need assistance, please reach out to us directly, and we’ll do our best to resolve this issue. Thank you for your understanding.
Posted 9 months ago
Ordered a set of frames on 10/10/2024 and today is 10/30/2024 and still haven't arrived but EZContacts wanted me to write a review today so here it is...
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Posted 9 months ago
Hi there, Thank you for your feedback. We understand your frustration about receiving a survey before your order has arrived. Our review requests are sent out automatically based on order placement, but we apologize for any inconvenience this may cause, and you're welcome to wait until you've received your order before sharing your thoughts. The good news is that your order is currently in transit and is expected to arrive to you shortly. In the meantime, if you have any questions about your order or its status, please don't hesitate to contact us. We'll be happy to assist you!
Posted 9 months ago
I placed an order over a week ago. Not only have they not even shipped yet, but there has been no contact or update.
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Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 9 months ago
claimed to ship in 5-7 days. Company closed from Oct 17-Oct 27. Every email was answered with a canned response. I asked to cancel before they closed but they ignored my request. Still no glasses.
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Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 9 months ago
Ordered my contacts on October 19th, it is now October 30th. The order says still processing even though you FAQs says you send them out in one to two business days. Your FAQs also state that if there is an issue you will email within a day. I have also contacted you by email and received no response. Terrible customer support. Will be cancelling my order.
Helpful Report
Posted 9 months ago
Hi there, Thank you for your feedback. We sincerely apologize for the delay with your recent order. We had a scheduled closure and communicated this to all our customers through emails and notifications on our website. We appreciate your understanding and support, and we’re committed to improving our shipping times going forward. If you have any further questions or concerns, please feel free to reach out to us at help@ezcontacts.com. We appreciate your business with us and wish you a wonderful day ahead.
Posted 9 months ago
I ordered 3 day shipping over a week ago and my order still has not shipped. Will not be using this site again. Going back with customer service they still have not refunded the expedited shipping costs. and I still can't see....
Helpful Report
Posted 9 months ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 9 months ago
Ezcontacts never sent me my sunglasses. Took $130 from me and never even sent a tracking number. Do not do business with them. Terrible business.
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Posted 9 months ago
Hi there, Thank you for your review. We’re sorry to hear about your experience, but we wanted to let you know that your sunglasses were shipped today. We also sent you an email with the tracking information. Please check your spam inbox in case it landed there. If you still can’t find it, feel free to reach out to us directly, and we’ll be happy to assist you. Thank you for your understanding!
Posted 9 months ago
I ordered since Oct.9 but did not hear from them anything from them until end of Oct. they informed me that part of my order is not available. It’s not good service at all.
Helpful Report
Posted 9 months ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 9 months ago
Terrible experience. Shipping was extremely delayed. Apparently the whole company shuts down for a week for religious purposes. So the whole company is one religion? Kind of weird. Anyways that’s cool and all but why did the website allow me to pay for 3-5 day shipping when it couldn’t fulfill that order? Don’t let someone buy something only if you can’t sell them the service. I will never shop here again
Helpful Report
Posted 9 months ago
Hi there, Thank you for your feedback. We sincerely apologize for the frustration you experienced with your order. We were indeed closed for a holiday and sent multiple emails in advance, advising customers to place orders by October 15. Unfortunately, your order was placed on October 19, after our holiday break. We also had a banner on our website to inform customers of the closure. The shipping fee you paid covers transit time, but we recognize that the processing time at our warehouse was impacted by our holiday. One of our representatives has been in contact with you via chat, and we issued a refund for the shipping fee as a one-time courtesy. We appreciate your understanding and hope you’ll consider giving us another chance in the future. If you have any further questions or concerns, please feel free to reach out to us directly at help@ezcontacts.com.
Posted 9 months ago
YOUR CUSTOMER SERVICE IS TERRIBLE! THE WEBSITE IS NOT MONITORED PROPERLY AND THERE IS NOT LIVE PERSON TO TALK TO. I WAS CHARGED WITHOUT CONFIRMING WITH ME THE ORDER WAS CORRECT AND AS A RESULT THE WRONG ORDER WAS FILLED. NOW I'M ASKING FOR A REFUND AND SOMEONE ON A CHAT (CYNTHIA W.) SAID I WAS GOING TO RECIEVE A REFUND AND CORRECT MY ORDER. THAT HAS NOT HAPPENED.
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Posted 9 months ago
Hi there, Thank you for your review. We’re truly sorry to hear about your experience and the frustration it has caused. We understand how important it is to receive the correct order and timely communication. We want to assure you that this issue has been resolved by one of our agents, and you should expect to receive your refund shortly. We appreciate your patience as we work to improve our customer service and website monitoring. If you have any further concerns or need assistance, please don’t hesitate to reach out. We value your feedback and are committed to making this right.
Posted 9 months ago
EZContacts is rated 4.0 based on 22,688 reviews