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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I'm pleased with the pricing and the choices on this website. My frame arrived in about a week (from New Jersey to California). There was also a mini bottle of a lense-cleansing spray in the package. That's a thoughtful gift.
Helpful Report
Posted 1 year ago
Ordered Feb. 16th because of a very low price. Did not receive my frames until March 1st. When I ordered them I was not advised that they were on back order. You get what you pay for. I called twice and first time was told, "they are being processed". Next time I was told they were on back order. Received a message that my frames were "Out for delivery" on Feb. 28th. They were not out for delivery until March 1st. I would not recommend using EZContacts to anyone. They just don't seem to know what's going on. Typical of an online eyeglass store. It's not that EZ. Two stars because I did get the correct frames.
Helpful Report
Posted 1 year ago
Hi there, Thank you for sharing your feedback. We’re sorry for the confusion and the delay in receiving your frames. We understand how important it is to have timely updates, and we sincerely apologize for not communicating clearly about the backorder status when you placed your order. We’re grateful for your patience and happy to hear that you received the correct frames in the end. We will certainly review our processes to improve communication and ensure better transparency for our customers in the future. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We appreciate your input and hope to have the opportunity to serve you better in the future.
Posted 1 year ago
Good selection of glasses. Delivery and shipment was awesome.
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Posted 1 year ago
Absolutely TERRIBLE Customer Service. Awful expectation setting. I placed an order on February. 18th. No updates. After calling Customer Svc NO RETURN PHONE CALLS - you can NEVER get a human to answer the phone in the first place. You are forced to leave your number to which NO ONE calls you back. I sent emails - no response. I finally got an email weeks later telling me my order was delayed. NO KIDDING! Awful. Terrible!
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We’re truly sorry to hear about your experience, and we sincerely apologize for the frustration you’ve encountered. This is absolutely not the level of service we strive to provide, and we deeply regret that you didn’t receive the timely updates and communication you deserve. We take your feedback seriously and will review our processes to ensure we improve response times and expectations moving forward. Please know that we’re committed to resolving this issue, and we’d love to assist you further if you’re still in need of support. If you would like to provide more details or need assistance, please feel free to reach out directly to help@ezcontacts.com and we will prioritize getting back to you. We truly appreciate your patience, and again, we apologize for the experience.
Posted 1 year ago
Very unhappy- I finally bought a brand name pair of glasses which were $400 and they came 2 weeks late- to make it worse- the prescription wasn’t even close to mine - I tried to get a live person to discuss and got a automated system- then the free return label only insured $100 so if it got lost - so wd my refund of $400!!! So I paid $16 to return and still no refund
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Posted 1 year ago
Always great!
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Posted 1 year ago
The time to delivery after ordering took way longer than the order system said it would. It just sat and sat without being shipped out. I would have probably gone with a different vendor as I ran out of contacts before the shipment even left the warehouse. I'm probably not going back to EZ contacts.
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Posted 1 year ago
Not a 5 due to lack of communication and tracking info not available 😢
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Posted 1 year ago
Thank you for a 2nd pair of wonderful eye glass frames!
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Posted 1 year ago
Prices far too high.
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Posted 1 year ago
Great glasses I love them I will definitely be getting more glasses through you guys
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Posted 1 year ago
No order confirmation, No reciept, No tracking info. But TWO reviews requests! Not even sure where my glasses are, Ez contact is the charge on my card. WTF!
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Posted 1 year ago
Great pricing, if you do a general search online for your contact brand. If you go straight to the EZContacts website for a refill, you do not get the best pricing.
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Posted 1 year ago
Super fast (1 week turnaround from order to delivery), glasses look great.
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Posted 1 year ago
Best service and quailty ever!!
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Posted 1 year ago
I am very fussy about the frames for my glasses, they sell the frames I like, I buy the frames from them. I wear "Ray Ban Outdoorsman II" frames, I have bifocal lenses, I have one pair with "transition lenses, two pairs with dark lenses". I like these frames because I ride a motorcycle and the bows curve around my ears and hold the glasses on during strong crosswinds.
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Posted 1 year ago
Great price. Fast shipping.
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Posted 1 year ago
I am very disappointed with this order. It took a whole week before shipment. Becuse of this, the lens will not get to the address so they can be brought to me
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Posted 1 year ago
Price are decent but even then there not the cheap to get the lenses I need. Shipping is longer then they advise. I also find it interesting that you are request a review when I haven’t even received the product that was agreed upon with payment.
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Posted 1 year ago
Great prices
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews