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EZContacts Reviews

4.0 Rating 22,251 Reviews
72 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Difficult to order
Helpful Report
Posted 9 months ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 9 months ago
I ordered -1.50 and -1.75, you sent to me -1.75 and -2.00. I called doctor office they said can’t wear wrong lenses so how can we return to you . Pls send us the lenses-1.50 Thank you
Helpful Report
Posted 9 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 9 months ago
Both the price and the product I received were great. The shipping time, however, took way too long. I ordered my product (Occusoft foaming lid cleanser) on May 31 and it did not ship until June 27...almost a month later! There was no communication in between letting me know it was backordered or anything--just radio silence. If I order from this company again I will make sure it's not anything I need right away, that's for sure.
Helpful Report
Posted 10 months ago
I ordered my contacts on 5/29/2024. My contacts weren't sent because my prescription had expired. No one called to tell me there was an issue with my prescription. They just charged my credit card and didn't do anything after that. I had to contact customer service to figure out what was going on. After I completed the online vision test on 6/22/24, I am still waiting for my contacts. The order should have been expedited considering the inconvenience.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
I clicked on a pair that was supposed too be 140 dollars but came too 220.and also wouldn't let me use the promo code for 10 percent off.i would cancel the order if I could
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 10 months ago
the ordering process is good except for shipment time selection. for standard delivery without shipping fees the choice is grayed with this selection not possible you are forced to pay expedited shipping fees when in fact standard delivery would be fine for me.
Helpful Report
Posted 10 months ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue.
Posted 10 months ago
Be upfront about delayed shipping and the experience would have been better.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 10 months ago
Long wait for shipping.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible. Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist. Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
Posted 10 months ago
Order took 8 days to ship. 8 days.
Helpful Report
Posted 10 months ago
I placed an order on May 25th and as of today, June 24th, it says it is still in process.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We understand that you are eager to receive your order and we want to assure you that your order is on track. The product page clearly states a processing time of 4-6 weeks for this particular item. Since your order was shipped on June 25th, it falls well within the advertised processing timeframe. You should expect to receive a shipping confirmation email with tracking information shortly, if you haven't already. If you have any further questions or concerns, please don't hesitate to reach out to us. We're happy to help!
Posted 10 months ago
I love how easy it is to pick the glasses that I like. But it’s been almost 2 weeks and still haven’t received my glasses. That told me 5 to 7 business days. Unacceptable.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
You need to have your phone accessable.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 10 months ago
I paid for 2 day service and still haven’t received my package. I understand verification of RX but I provided that. I’m disappointed there went 20 dollars
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 10 months ago
I ordered my gasses on 6/6 since ordering I received 3 emails about my order. The first was an order confirmation, the second was an order delay communication just saying they are still working on it with no ETA, the third was a request for a review. I still don’t have my order and have not received communication that it has shipped. Getting the request for the review made me log in to see the status of my order and it appears it may be finally shipping today… 6/19 at least a shipping label has been created.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Delivery takes ages. I have ordered on June 14,2024 and paid for 3-5 days delivery as a birthday gift for my wife’s birthday. Here comes here birthday today and the update today shows it is somewhere in New Jersey. This is the last time I will buy from you .
Helpful Report
Posted 10 months ago
Hi there, Thank you for your feedback on your recent order. We appreciate you taking the time to share your experience. We understand your frustration regarding the processing time for your order. As mentioned on our website, this item has a 4-6 week processing time, and it was shipped well within this given time frame. While expedited shipping prioritizes delivery speed once your order leaves the warehouse, it doesn't impact the processing time itself. In your case, you chose 3-5 business day shipping, and your order will be delivered within that timeframe. We appreciate your understanding and hope this clarifies the situation. We're always working to improve our communication and processes to ensure a smooth experience for all our customers. If you have any further questions or concerns, please don't hesitate to reach out to us directly at help@ezcontacts.com
Posted 10 months ago
The amount of time to receive contacts is over 3 weeks and zero contact to customer until I Inquired where my product is, this is the reason for my low score review
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We regret to hear about the delay in receiving your contacts and the lack of communication until you reached out. We sincerely apologize for the inconvenience and frustration this may have caused you. We understand that receiving your product promptly and effective customer communication are essential aspects of a positive shopping experience, and we failed to meet your expectations in this regard. We can assure you this is not the level of service we strive to provide our customers, and we are currently updating our website to reflect more accurate shipping times as well as upfront communication. We once again apologize for the inconvenience we caused and hope to earn back your business. Thank you again for leaving us this invaluable feedback.
Posted 10 months ago
I ordered my sunglasses over a month ago I still haven’t received them. I had no customer service calls to inform me of the delays. I sent 4 emails and just as of today it says my order has shipped but I have no tracking information. My friend ordered his pair from a local target and had them in a week for 30.00 less. I was excited to get these for vacation but was unable to use them because of the long delay. I hope they arrive ok and I’m happy with them otherwise it will be a extremely disappointing experience.
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We are truly sorry to hear about the significant delay with your sunglasses order and the lack of communication throughout the process. We understand your frustration, especially considering you were unable to use them for your vacation. While we know this doesn't make up for the inconvenience, we want to assure you this is not the level of service we strive to provide our customers, and we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. The good news is your order has finally shipped. We apologize for the lack of tracking information initially, but you should receive a separate email with the tracking number shortly. This will allow you to follow the progress of your delivery. We sincerely hope you'll still be happy with the sunglasses once they arrive. If you have any further questions or concerns, please don't hesitate to reach out to us directly at help@ezcontacts.com.
Posted 10 months ago
Glasses took along time to ship .
Helpful Report
Posted 10 months ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Not sure why I had to pay $8 to return product when I was ordering another pair that was more expensive
Helpful Report
Posted 10 months ago
Hi there, Thank you for your review. We appreciate your feedback regarding the return shipping label. As mentioned on our website, we currently don't cover return costs unless the item is being returned due to an error on our part like a discrepancy or defect. You have the flexibility to choose your preferred carrier for the return. However, if you'd like the convenience of using our discounted USPS return label, a fee of $8.95 will be applied. Please don't hesitate to contact us if you have further questions or need any assistance. We're happy to help!
Posted 10 months ago
It showed that the frames I ordered were in stock, they were not. I paid for one day shipping because I needed the glasses It took almost 2 weeks to get them in. When I reached out to customer service, I was told that they give notice if you pay attention that it could take time which was a horrible response and had nothing to do with the fact that they never said anything about the frames needing to be sent in by their distributors. I was given no type of compensation, and after the initial response did not receive another email for a many days.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us regarding your recent order and delivery time. We understand that the delivery time may not be what you initially anticipated, and we apologize if this caused any inconvenience. Please note that processing time refers to the time it takes to prepare and ship your order, separate from the actual delivery time which depends on the chosen shipping method. You can track your order with the tracking number provided in your shipping notification email. If you have any further questions about your order, please don't hesitate to reach out to us at any time.
Posted 10 months ago
EZContacts is rated 4.0 based on 22,251 reviews