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EZContacts Reviews

4.0 Rating 22,579 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I ordered my contacts on 7/25/25. Today is 8/15/24, I still do not have them. I called and they told me that 1/2 my order is on backorder. I gave a 2 rating because the order process was easy, customer service was good, but communication would be nice to let me know my contacts were not coming in the 7-10 days as expect so I could've made the decision to cancel.
Helpful Report
Posted 10 months ago
Hi there, We apologize for the delay in processing your order. We understand your frustration and appreciate you taking the time to share your feedback. We've investigated the issue and found that a portion of your order is indeed on backorder but we can assure you that we're actively working to expedite the fulfillment of this remaining portion. We apologize for any inconvenience this may have caused. For further assistance, please reach out to us at help@ezcontacts.com
Posted 9 months ago
The customer service reps each time I called were rude and short on the phone I have worked in that industry before and never sounded as unpleasant as they did
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We are so sorry to hear that you were dissatisfied in regards to your order. We value your feedback and want to do everything we can to address your concerns. Please email us at help@ezcontacts.com with more details about your experience. We'll be glad to investigate your feedback further and figure out a resolution. Thank you for your time and understanding. We look forward to hearing from you shortly!
Posted 9 months ago
I paid for 2 day delivery and seems to be taking 5
Helpful Report
Posted 10 months ago
It has been 7 days and the one pair of sunglasses have not been shipped yet! I’m extremely disappointed in my first order!
Helpful Report
Posted 10 months ago
Greetings, We appreciate your recent review and would like to express our sincere apologies for the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery following a purchase. Providing exceptional service to our valued customers is a top priorities for us. We are actively engaged in improving our internal processes to facilitate more efficient order fulfillment. We are pleased to inform you that your order is now ready for shipping and is scheduled to be shipped on today. We greatly appreciate your cooperation and understanding in this matter. We eagerly anticipate the opportunity to enhance your experience with us in the future.
Posted 10 months ago
The person that took my order was very rude. This is the first and only time that I’ve experienced this with EZ contacts. It was very surprising.
Helpful Report
Posted 10 months ago
Greetings, We are truly sorry to hear about your negative experience with one of our representatives. This is not the level of service we aim to provide at EZContacts, and we sincerely apologize for any inconvenience this may have caused you. Your feedback is valuable to us, and we take this matter very seriously. We will investigate this issue further to ensure that such instances do not occur in the future. We appreciate you bringing this to our attention, and we hope to have the opportunity to make it right and restore your confidence in our customer service. Please feel free to reach out to us directly if there is anything else we can do to assist you.
Posted 10 months ago
Still not gotten
Helpful Report
Posted 10 months ago
Greetings, We appreciate your recent review and would like to express our sincere apologies for the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery following a purchase. Providing exceptional service to our valued customers is a top priority for us. We are actively engaged in improving our internal processes to facilitate more efficient order fulfillment. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Good prices, not a good website design. I paid extra for 2day shipping not realizing the product was on backorder. Now that I know what to look for regarding actual In-Stock product (after contacting support which also was not a great experience) Maybe i would order through them again
Helpful Report
Posted 10 months ago
Greetings, We would like to express our gratitude for the feedback you have provided and extend our sincerest apologies for any inconvenience you may have experienced with your recent order. Your input is invaluable to us as we continuously work towards improving our services, and we appreciate the opportunity to address the concerns you have raised. We understand that the confusion surrounding the shipping and backorder status was less than ideal, and we assure you that your comments will be carefully considered as we strive to enhance the overall customer experience. Maintaining a user-friendly website and providing top-tier customer service are priorities for us, and we regret any shortcomings in your particular case. Should you have any additional questions or concerns, please do not hesitate to contact us directly at help@ezcontacts.com. We are committed to addressing any further issues and ensuring your satisfaction in the future. Thank you for bringing this matter to our attention. We look forward to the opportunity to serve you better in the near future.
Posted 10 months ago
We paid $19.95 to have it shipped 2-3 business days and it has not arrived. We could have saved money and chose a different option
Helpful Report
Posted 10 months ago
Dear Valued Customer, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the delay in receiving your order. It is important to note that while expedited shipping prioritizes delivery speed once your order leaves the warehouse, it doesn't impact the processing time itself. In your case, you chose 2-3 business day shipping, and your order was delivered within that timeframe. We appreciate your understanding and hope this clarifies the situation. We're always working to improve our communication and processes to ensure a smooth experience for all our customers.
Posted 10 months ago
Not the right Glases I ordered..
Helpful Report
Posted 10 months ago
Greetings, We would like to express our gratitude for taking the time to provide feedback. It is with regret that we acknowledge your unsatisfactory experience, and your willingness to bring this matter to our attention is greatly appreciated. Maintaining high standards is paramount to us, and we are disheartened to learn that we fell short during your interaction with our company. We are keen to delve deeper into your concerns and would welcome the opportunity to engage in a dialogue with you. Please do not hesitate to contact us at help@ezcontacts.com. Rest assured, we are committed to promptly addressing any issues you have raised. Once again, we sincerely thank you for your valuable feedback and extend our best wishes for the days ahead.
Posted 10 months ago
I signed up as a new customer and received a one-time 10% off coupon. I took that discount into account when comparing prices with other sellers. However, the coupon was not applied to my order. I had not used any other coupons. I was told that the coupon could not be applied because I had used a Google advertised price. There was no such mention with the 10% coupon! I feel this to be deceitful!
Helpful Report
Posted 10 months ago
Dear valued customer, Thank you for providing feedback regarding your recent experience. We apologize for the difficulties you encountered with the promo code and the level of service you received from our customer service agent. Please be assured that this does not align with the high standard of service we aim to deliver. We would like to clarify that EZContacts typically allows for the use of one promotion per order. However, in your case, we would like to extend the offer and to apply the first-time user promotion to your next order, as it has not yet been redeemed. Kindly reach out to us when you are ready to utilize the new code, and we will be more than happy to assist you in ensuring that the promotion is applied to your future order. We are committed to improving your experience and look forward to serving you better in the future. Thank you for your understanding, and we appreciate the opportunity to make things right.
Posted 10 months ago
I ordered prescription sunglasses 3 weeks ago still no shipment or tracking number. After contacting them I was told their was a defect in the lense. So terrible headaches until they finally decide to send the prescription sunglasses.
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 10 months ago
Ordered July 20, shipped August 6th. Contacted 7/26 for status of the order, was told they had been ordered from their supplier. Emailed morning of 8/6 to cancel my order, a few hours later got a shipping receipt. So I was sold something that wasnt in stock, and then coincidentally had them ship the day I emailed for a refund. Had zero issues the last time I ordered from here, but its not worth dealing with this again in the future to save maybe $10 a box.
Helpful Report
Posted 10 months ago
Dear valued customer, We appreciate your recent feedback and would like to extend our sincere apologies for the delay in processing your order. Please be assured that we are dedicated to expediting all orders and aim to dispatch them promptly. We understand the inconvenience caused by this delay and regret any frustration it may have caused. Should you require any further assistance, please do not hesitate to contact us. Your understanding is greatly appreciated, and we hope you have a pleasant day. We are committed to enhancing our service and look forward to the opportunity to serve you better in the future.
Posted 10 months ago
Placed order on July 22, 2024, today August 6, 2024, just received shipping notification on August 5, 2024. Possibly the slowest online delivery in recent memory. Not sure when item will arrive and doubt I will be ordering from these folks again regardless of price.
Helpful Report
Posted 10 months ago
Greetings, Thank you for taking the time to leave feedback. We sincerely apologize for the delay in the shipment of your order. We understand your frustration and will certainly look into what caused the unusually long processing time for your order. We are committed to providing a positive customer experience and we regret that we didn't meet your expectations this time. We will do our best to ensure that your future experiences with us are much improved. Please be assured that we are working to expedite the shipping process for your current order and we hope to regain your trust as a valued customer. If there is anything else we can do to assist you, please don't hesitate to contact us.
Posted 10 months ago
When i check my email 2 days after ordering i expect to see an email showing my order is being processed and provide me with tracking instead i have 5 advertisements and no reference to the crucial order ive already paid for …gay
Helpful Report
Posted 10 months ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you experienced with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues.
Posted 10 months ago
Such a long wait to have my item shipped
Helpful Report
Posted 10 months ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 4-6 week processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 10 months ago
The prices of contacts are out of control
Helpful Report
Posted 10 months ago
Dear Customer, Thank you for taking the time to provide your feedback. We are sorry to learn that you perceive EZContacts as being too expensive. Please accept our apologies if our pricing has not met your expectations. We are committed to offering competitive prices to our customers and regret that we may have missed the mark in this instance. We would like to highlight our price match policy, which allows customers to match any better prices found elsewhere. Additionally, we have an EZPoints loyalty program, enabling customers to accumulate points for future savings with each purchase. For more details on these programs, we encourage you to visit our website. Your feedback is important to us, and we thank you for bringing this to our attention.
Posted 10 months ago
Was going to cancel order but couldn’t find a way on website. Takes forever to get product.
Helpful Report
Posted 10 months ago
Greetings, We appreciate your recent review and would like to express our sincere apologies for the delay in fulfilling your order. We understand the disappointment associated with expecting a timely delivery following a purchase. We deeply regret any inconvenience you may have experienced while navigating our website. Providing exceptional service to our valued customers and ensuring the ease of use of our website are top priorities for us. We are actively engaged in improving our internal processes to facilitate more efficient order fulfillment. We are pleased to inform you that your order is now ready for shipping and is scheduled to be shipped on July 31st. We greatly appreciate your cooperation and understanding in this matter. We eagerly anticipate the opportunity to enhance your experience with us in the future.
Posted 10 months ago
Bait and Switch
Helpful Report
Posted 10 months ago
Hello, Thank you for taking the time to leave a review. We sincerely apologize for any inconvenience you may have encountered while placing an order with EZContacts. Our goal at EZContacts is to ensure a smooth and satisfactory experience for all our customers. We regret that we did not meet this standard in your case. Unfortunately, since we do not have specific details about the issues you encountered, we are unable to provide further assistance at this time. Please don't hesitate to contact help@ezcontacts.com to share more information so that we can better address your concerns. We are eager for the opportunity to improve and hope to have the chance to serve you better in the future.
Posted 10 months ago
took them one full month to ship out my order
Helpful Report
Posted 10 months ago
Hello, We appreciate you reaching out to us. We are sorry to hear that your order faced a delay. We understand the frustration this may have caused and we are grateful that you have informed us about it. Upon investigation, we determined that there was indeed a delay with your order. However, it was dispatched on July 14thh and is anticipated to be delivered to you shortly. We apologize for any inconvenience this may have caused. Your feedback will be taken into consideration as we strive to avoid similar issues in the future.
Posted 10 months ago
Honestly so far it’s taking a while to ship it’s been saying processing for almost a week
Helpful Report
Posted 10 months ago
Greetings, We acknowledge receipt of your feedback and extend our sincere apologies for the delay in fulfilling your order. We understand the inconvenience this may have caused and appreciate you bringing this matter to our attention. Please be informed that your order underwent customization in our laboratory. As outlined on our website, this customization process inevitably leads to a delay in shipment. We've shipped your order on July 25th, and it is currently en route to you. We anticipate that it will reach you in the very near future. We deeply regret any inconvenience this delay may have caused. Your feedback is invaluable to us, and we assure you that we will carefully consider it as we take steps to prevent similar issues from arising in the future. Thank you for your understanding.
Posted 10 months ago
EZContacts is rated 4.0 based on 22,579 reviews