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EZContacts Reviews

4.0 Rating 22,718 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

They sent me 6 months of defective contacts that ripped within the first days of wearing them. I believe they had been compromised in storage, as all the glue on the box was discolored and lost its adhesive. They won't return my email inquiries. Not a good experience and I am out all that money for trash product.
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We sincerely apologize for the defective contact lenses you received and the lack of response to your previous emails. We understand your frustration and disappointment, especially with the potential storage issue you mentioned. We can confirm that a customer service agent recently reached out to you requesting pictures of the damaged lenses and packaging. These pictures are crucial for us to investigate the cause of the issue and expedite a resolution for you. Once we receive the pictures, we can move forward with a resolution to this issue. We appreciate your business with us and look forward to hearing from you shortly.
Posted 2 years ago
Quick delivery and the quality is excellent! Thank you! 😄
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Posted 2 years ago
Great deals
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Posted 2 years ago
They were quick responsive, and filled my order smoothly
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Posted 2 years ago
My first time ordering contact lenses from EZContacts and I'd summarize the experience as you get what you pay for. EZContacts was in fact much less expensive for my brand of lenses compared to other sites like 1-800-contacts, and the fact that there were no "hidden fees" on the pricing like there are with so many other lens sites was something I really liked. That said, my order took almost 2 weeks to ship after it was placed but my CC was charged immediately. After the first week passed I became concerned since I hadn't received any updates and again, the charge was already on my credit card. I actually went as far as to google "is EZContacts legit?". I called their customer service line to try to get an update on what was going on with the order and waited on hold for a rep for over an hour (not an exaggeration) before finally hanging up. I sent them an email and they did respond back fairly quickly saying my lenses were ordered from the manufacturer and should be shipping within the next few days. Which they did, and now they are in transit. So my recommendation would be - if you need lenses quickly, this is not the place to order from. If you are looking for a site that will handle gathering your Rx from your eyecare provider or if there are any questions with your Rx, this is probably not the place to order from. If you're in no hurry to receive the order and your Rx details are pretty straightforward, then take advantage of the lower pricing EZContacts offers.
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Posted 2 years ago
Hi there, Thank you for your honest review of EZContacts. We appreciate you highlighting our competitive pricing and transparency in fees. We sincerely apologize for the delay in your order and the long wait time on our customer service line. We're actively working to improve our shipping times and communication during the fulfillment process. Your feedback is valuable, and we'll use it to better manage expectations and enhance the customer experience, especially regarding order updates and customer service response times. Thank you for choosing EZContacts. We hope to serve you better in the future.
Posted 2 years ago
great service
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Posted 2 years ago
EZContacts is always my go to when I need to order contacts. I’ve never had a problem with any order, shipping is fast and my orders usually arrive a day before scheduled.
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Posted 2 years ago
I gave E-Z Contacts a 5 star ratings because they deserve it. Reasonable prices. Easy to make on line purchases. The customer service is very good (Patrick) is tops.
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Posted 2 years ago
I like the service so far
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Posted 2 years ago
Contacts made EZ to order!
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Posted 2 years ago
Great prices - easy website - good communication.
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Posted 2 years ago
I have so far had a difficult time with EZContacts. Their processing time was not accurate on their website and when I reached out to the first salesperson, she apologized and said she would do everything to expedite the process once the frames came in- bc there was a delay on the frames that was not on the site when I ordered. The lab time was also not clear. When they total up the amount of the glasses, they should total up the time frame. I would have spent a little extra for my local office that had the frames in stock to do them. I hope I like the glasses bc I have yet to receive and it’s almost been a full month.
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Posted 2 years ago
Hi there, Thank you for reaching out and providing us with valuable feedback. We would like to apologize; it seems that our website was not updated at the time when you ordered your product, which caused confusion when they were out of stock. Our management is aware of this issue and they are working to update the information on our website to reflect the accuracy of our inventory. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 2 years ago
Worst customer service Misleading information on website , wouldn't recommend a friend, purchased item 2 months ago its still not here
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Posted 2 years ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 2 years ago
Nice Harley Davidson sunglasses. Super fast shipping, packed well. I recommend this seller.
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Posted 2 years ago
Easy to order.. And fast shipping
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Posted 2 years ago
Good service and good deal on Oakley Holbrook. Disappointed they did not come with a hard case as all of my other Oakleys have.
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Posted 2 years ago
Excellent service fast delivery appreciated
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Posted 2 years ago
Great prices and my contacts came super fast!
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Posted 2 years ago
My wife was pleased with her new Maui Jim sunglasses
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Posted 2 years ago
Great prices Fast delivery Will decently be buying from this company again 100% rating on everything
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Posted 2 years ago
EZContacts is rated 4.0 based on 22,718 reviews