My first time ordering contact lenses from EZContacts and I'd summarize the experience as you get what you pay for. EZContacts was in fact much less expensive for my brand of lenses compared to other sites like 1-800-contacts, and the fact that there were no "hidden fees" on the pricing like there are with so many other lens sites was something I really liked. That said, my order took almost 2 weeks to ship after it was placed but my CC was charged immediately. After the first week passed I became concerned since I hadn't received any updates and again, the charge was already on my credit card. I actually went as far as to google "is EZContacts legit?". I called their customer service line to try to get an update on what was going on with the order and waited on hold for a rep for over an hour (not an exaggeration) before finally hanging up. I sent them an email and they did respond back fairly quickly saying my lenses were ordered from the manufacturer and should be shipping within the next few days. Which they did, and now they are in transit. So my recommendation would be - if you need lenses quickly, this is not the place to order from. If you are looking for a site that will handle gathering your Rx from your eyecare provider or if there are any questions with your Rx, this is probably not the place to order from. If you're in no hurry to receive the order and your Rx details are pretty straightforward, then take advantage of the lower pricing EZContacts offers.