“DO NOT USE. The money saved is not worth it.
And expect cash in arrival aswell.
We landed at 11am..and waited an hour and a half,another couple 3 hrs . Communication very poor.
And the driver absolutely stunk to high heaven . Vehicles used for transfers are beat up old vans.”
“DO NOT USE !! I booked the parking at least 2 months ago then I get a call 2 days before my holiday to say no parking spaces left for me.
Great now cost me nearly twice as much wish I had read the reviews before booking š¤.”
“Do not use! I reapeat do not use !this place needs shutting down immediately, we booked this parking/farm yard for our recent weekend away. We had realised we had a made a massive mistake when we couldnāt find the place due to a lack of signage and Street lighting and at 2am they didnāt answer the phone either. Upon arrival our keys were taken then Ā£5 per person in cash was asked for (transfer fee to the terminal) this in itself is a joke!
Lots of families had arrived but only 1 12 seater minibus from 2008 to take all the people plus suitcases. On our return to Gatwick we waited for over an hour outside of the premier inn calling them constantly and being told every time the driver was 5 mins away! When the driver finally arrived there was two seats available to pick up 6 people, a lot of swearing then happened.
When I finally got to my car 2 hours and 45 minutes after landing I had to search around in the dark to find my vehicle, this place has no outside lighting whatsoever, and the staff are rude and quite clearly do not care, they just want the money.
It was the next morning once I had got home in the day light I realised how much damage to my car had happened, a huge scratch and dent down both doors, probably about a 1000 pounds worth of damage to my 21 plate car. They are refusing to talk about it on the phone and not responding to emails. Please do not use the carpark.”
“This carpark, or should I say a dirt area, from the beginning was appalling! We will never use again! It took some time to find due to the lack of signage and no lighting at 3am. Eventually found and was directed to an old mobile home they use as their office. Other people rang whilst we waited and said they could not find. So my husband went out with a torch to help others and direct them. Eventually the transport arrived. A very old van that sounded like the engine was going to fall out! We was not told to get in van. Many of us by now, an hour later were left standing confused. No organisation whatsoever. Another couple said their flight was in 2 hours and they needed to go. The drivers words were you should have left earlier then, not my problem. The drive to airport was driven by a boy who looked as if he had perhaps just passed his test, very young. On journey to airport he drove so fast at one point the car infront stopped and he slammed brakes on , inches away from car. No help with luggage getting on and off. Had to open back ourselves . When booking after payment made it says you have to pay Ā£5 each way. We was asked several times for Ā£10 which we paid upon arrival. This is not stated before booking and making payment! On arrival in UK I rung parking and phone was off! 45 mins later someone answered. The drivers are very rude and seem to think we should be grateful even though we pay for the service. Again no help with luggage either end. Back to where car is, it's no longer there. We are told to wait by road as not allowed to stand in car park. Driver eventually arrives racing car down road for us. On the drive home my husband says the car has been driven not only when it was delivered back to us. His wheel has been damaged, it was not before. They do not accept any responsibility. PLEASE AVOID THIS PLACE! To sum it up, no customer service, no manners, total shambles and no organisation whatsoever!”
“We donāt know where they parked
Some drivers are idiots
Leave the car and pray thatās it
Last time more than one hour waiting in Heathrow
And driver shouted
Was bit desperate”
“We booked with cancellation as an extra, saw the awful reviews and cancelled 24th so before we were due to fly, it seems you have to give 48 hrs notice, whatās the point on taking h out cancellation Insurance. Lesson learned we will always read reviews before we book,”
“After booking and paying I was charged an extra Ā£10 at 4 in the morning for a4x4 car despite declaring it. I had no choice but felt blackmailed. Avoid
Video your car as this lot are well dodgy and unreliable.”
“I have recently used Park and Ride for You Ltd based at Langley Yard, near Gatwick. The customer service is just indescribable and unprofessional. Facilities on site are unusable- like a squat- filthy and not fit for purpose, the yard itself is a free for all, with keys held in plastic bags,no paperwork provided, more money requested on arrival, no sign of clear secure parking. The transfer vehicles are unsafe with no full sets of seat belts, parts falling off and warning lights flashing on the dashboard. Our return transfer the young driver was going round blind bends on the opposite side of the road at about 50mph with a small child in the rear of the vehicle. He attempted to drive at oncoming vehicles and go through traffic lights. I did not feel comfortable using this company and would have found somewhere else had I had the choice. The reviews on the site are inaccurate, please look at the Google reviews as these are more accurate with stories of police intervention already existing. I will not be using this company again and would worry about choosing someone else from their site based on this.”
“Do not book with then if you want your car returned as you left it.
Awful company, we got the car back and the interior was absolutely damaged with shoe prints everywhere. The stains cannot be removed despite cleaning the car twice. We contacted them again and again and we only got an email that they will give us back Ā£20!
Stay away from this company!”
“If I could give minus points!!! Ended up phoning greater Manchester police to retrieve my car keys after they parked my car in a disabled bay and went off with my keys! 2 and a half hours stood outside my car waiting for them to be returned and had to pay the bill to exit the short stay!! Police told me a wide lot of the drivers were arrested last week for driving under influence of cocaine and with no licenses. Clear money laundering business!! Lock up the owner and do not use!!!!”
“If there was an option to leave no stars, then I would. Called at 1.30 in the morning to advise we had landed. Still stood waiting in car park with two small children at 2.30am. Every time I called, was told the car is 20 minutes away and then was hung up on!”
“Think I'm being generous with 1 star a nightmare company, no directions given so spent ages looking for it when I returned they left us for an hour and 8 mins when I timed it back to car it took 12 mins extra 6 miles on my car do not use this company”
“The state of my car when it came back was appalling , also haf eaten chocolate left in my car . Driver didn't say a word to us just left. Company yet to respond to any emails”
“Ezybook.co.uk are quick to take your money and car keys, but also your time, holiday calmness and soul when ādeliveringā your car back upon return.
The story begins with the āgreetā. Upon being directed to what felt like the 300th floor of a Gatwick airport car park, we were able to identify the valet service person. Wearing close to sweet FA by way of uniform and providing little assurance other than a receipt, we parted ways with our car. Who knows if we were to ever see it again.
Fast forward a few days, and feeling refreshed after a few large beers and a cheeseboard of 2, we landed at Gatwick North terminal. Let the chaos begin!!!
The instructions were to phone a mobile number to request your car back to the drop off / pick up point. The number took an eternity to actually reach the company, using the term company about as generously as it gets. Iām not sure who answered the phone, I didnāt get his name, and Iām not sure heād even know it anyway. The guy sounded like heād smoke a herb or two. There was screaming and shouting in the background like a 1980ās football derby. The guy struggled to take note of a number plate and vehicle type. Critical Information for a car valet service youād think. We were told numerous times of car was āon its wayā only for 30 mins to pass and no sign of our beloved chariot to take us home.
Fast forward a number of hours, possibly days or weeksā¦ and there was still no sign of the car. Panic ensued as other customers were finding bits of their cars in the car park, damaged with keys left on wheels and no valet service in sight. It was at this stage we wondered if weād ever get home. Phone calls were made to loved ones, we feared the worst, would we ever see them again?!
Numerous further phone calls to the zero-helpline and our āfriendā who somehow become ever more rude than he started, lead us on a merry game of whereās my car. Thankfully weād all watched āDude whereās my carā and spirits to find our wagon remained high. Like a pack of ravished hyenas we searched for what we so desperately needed, not a fallen wilder-beast, but salvation on wheels.
After a train ride, a few threats of calling the police, we finally found the unfindable, not Ā£5 pints in London, but our ride home, unlocked with the keys hidden on the wheel, and a sign saying drop to the north terminal, exactly where we was waiting. The mother-fudgers!!!
The car was parked across two spaces sideways, covered in mud and absolutely stank of brute aftershave - the sort your creepy long lost relative wears. I canāt begin to imagine what these scammers had used the car for, and maybe I donāt want to know.
After a stop to refuel on the way home we finally arrived 5 hours after our ordeal began. Ezybook - more like a shambles. Iād rather dangle my genitalia in a bear trap than use these muppets again!”
“we arrived at the meeting point 18:30 Sunday. after 4.5hrs and 83 phone calls of being told the car was 15mins away we were then told the car had been left in the car park with the key next the to the car. by this point there were 10 other people waiting for their cars to be returned and panic was spreading across the group as we all realised weād probably been scammed.
after searching each floor of the car park we didnāt find our car, but we did find 5 of the other cars with the keys left alongside them and the company receipt on the dashboard. of these 5 cars - 2 were damaged, 1 was a different colour and the final 2 had been pictured crossing the finish line of the Dakar Rally that very morning in a photo finish for the final podium position. sadly they didnāt leave the celebratory champagne but the 2 used condoms on the passenger seat suggested that the black Focus was the victor in the dead heat and, surprisingly, rather spacious inside.
after commiserating with the owner of the 4th place Clio we realised weād had our phone numbers blocked by the company and we had to find a pay phone to call them and give them the news that our car wasnāt among the those found in the car park hunt. at this point they accused us of lying about which terminal we were at, not dropping the car off the first place, then told us we donāt actually own a car, that we were all part of a simulation controlled by the mainstream media and then, that actually they still had the key there in the office and someone would be along with the car in, you guessed it, 15mins.
with the ultimatum of - tell us where the car is now or we will call the police, they finally admitted that the car was actually at a different terminal entirely with the key handily left next the the car.
we then bid farewell to the remaining waiting customers and boarded the train to the other terminal to search the levels of the exciting new car park. we amazingly found our white Fiesta even tho it was half caked in mud. how it was only the top half iāll never know but i have to admit, part of me was pretty impressed. when opening the (unlocked) car door the smell of cannabis was so blinding by the time iād recovered the ticket from the dashboard and walked to pay the charge, my feet had become stuck to the floor and i was engrossed in a deep and meaningful debate around the ethics euthanasia with a bollard. thankfully we could agree that using a bollard was highly inappropriate and my feet became unstuck. after paying the 20quid charge to release the car we then began driving home with our heads out of the window before running out of petrol about 20mins later. when pushing the car to the nearest garage the boot popped open and we found a black sports bag stuffed with cash and 2 bricks of unbranded sugar. after the strongest coffees of our lives we managed to get home in record time and finally put the saga to bed at 4am Monday. overall iād have to rate this service a deserved 1 star out of 5. yes, theyāre a bunch of lying, thieving, degenerate scumbags but they sure do know their sugar! and the 10grand in small notes more than covered the tank of petrol and platinum car wash when we woke up Wednesday afternoon.”
“I would give a minus if I could. My work keys are missing from my glove box, which was locked before handing the car to them. Don't use this company. Car was damaged when returned. Charged me an extra Ā£12 as I have a Volvo XC90, which they didn't mention on booking. Disgraceful!”
“All the bad reviews mirror our experience. Absolute shambles of a company, paid Ā£80 for parking at Manchester airport (via Ezybook for mg parking) I believe mg is operating under a very similar name to a reputable good company so be careful. Disgusting stressful experience, left at the airport for over an hour at 3am with two kids, calls ignored, being sworn at abused, eventually got picked up after we threats to call the police for car theft. Appalling experience and too long to write about but please avoid, pay double if you have to, one guy nearly missed his flight- not sure if he did. Ezybook take no responsibility as they are just the booking agents. HORRENDOUS STRESSFUL EXPERIENCE. The car park is actually a scrapyard with a gritty caravan that looks like itās used by a serial killer”
