“Absolutely disgusting go back from Manchester Airport Saturday morning at 2in the morning phone for a pick up they put the phone down on us so we had to get a taxi to pick the car up it costs me 27 pounds.in the taxi.car Park address is 32 moss Lane sk9 4LG. Manchester do not go there it mud field.i have gone to trading standards to see if Iran get a refund back.mr taylor.”
“Disgusting company, only 1 star cos wont let me write a minus score. They owe me £23 as they didn’t collect me from Manchester airport terminal 1 at 01.45 as promised, I tried calling and they said the mini bus was broke and I shud get a taxi, which cost me £17, they’d charged me £6 for parking thru never used,£23 in total, they wouldn’t give me the cash back when I finally got to the disgraceful parking area and told me to email them and they would refund. I am not letting this go and will involve trading standards and the police as I was told by the taxi driver that they scam people all the time and it’s their usual scam to say mini bus not repaired”
“Please do not use this company
I paid £102.99p weeks before my flight with a company called Zenith through Ezybooks but when I dropped my vehicle off at meet and great they demanded another £103 or they would not park my vehicle, the reason given was that it was a van and not a car.....my van is far smaller then a Range Rover but the Range Rover would be no extra charge!.....what a disgusting excuse to just rip me off.
I had a flight to catch so had no choice but to pay another 100% ontop of the original full price.
He would not accept a credit card it had to be cash or bank transfer.
I know they ripped me off and when I asked Ezybook for help they just ignored me, they also charged me £15 for a supposedly flat battery on my return.......Do not use these very dodgy firms.”
“Truly terrible company. Do Not Use Them!!
I booked parking through them. The company that was due to provide me with the service in December 2023 had dissolved in May 2023. I found this out on the day I was flying when I rang the number provided by Mobit/Ezybook. I was then forced to arrange alternative parking.
I have been trying to get my money back since December last year. Promise after promise to ring me back. Agreement to refund on one occasion then reneged.”
“Horrendous experience with this company tried to steal my car and charge me for coming back two hours early!! Scary man was aggressive and violent with me and tried to steal my car from the terminal when I objected to the extra charge had to snatch my own keys out of the ignition to get my car back!! Man was aggressive to me and my boyfriend and gave us a token for £890 which he said good luck with getting out and laughed!! Please don’t use this company they are criminals
I have reported them to the police who say this company is a scam and they do this everyday”
“Dreadful experience. My car has been damaged and they are denying responsibility and ignoring calls/ emails.
I will report to trading standards and pursue legal action. Headache!!”
“Drop off at Gatwick wasn't too bad. However pick was a nightmare. Arrived on time and started phoning straight away. No answer, kept phoning until we reached the car park. Managed to leave a message.
After about 30 minutes my husband tried, finally got through and was told that our car couldn't be dropped off because the police won't let them drive. They suggested getting a cab to a postcode they gave us and they would refund the cost.
Finally found where to get a taxi and off we went. Taxi driver took us to a car park. This was the wrong one but they knew of ezybook, weren't very polite about them but told us how to find them.
Only a couple of minutes up the road in complete darkness with a small shack and about a dozen cars parked on dirt, there it was.
Driver took us right up to the shack. Was asked what car we were picking up, we told them. After a few choice words from my husband, I asked why they didn't e-mail, text or phone so we could go straight to get a taxi. They didn't think of it. They actually paid the driver and off we went.
Please DO NOT use this company I don't think they are legal will never use again and would definitely NOT recommend”
“If I could give a minus score that would be too kind for them. Our parking experience was awful. £12 extra not mentioned before booking, they charged me extra on top for missing a taxi they booked because they didn't have a mini bus, intimidating demanding more money, the car park was rough waste land not a car park, poor access, hard to find, rude staff, no customer facilities just a clapped out old caravan where they sat. Difficult to contact on our return 40 minutes just to get an answer, pick up took forever to get to us, the driver lied about trying to contact us then took £6.00 off three couples for exiting the airport but only paid £6.00 to exit (nice little extra scam that) rude staff again on our return when I told them I wasn't happy their attitude was horrible. DON'T USE THEM, PAY A BIT MORE AND GET A SECURE BETTER SERVICE ELSEWHERE”
“Do not use this company . It’s a complete scam. Car isn’t ready waited for over 3 hours to receive the car despite the flight being on time. They never answer the phone and lie over the phone. It took 92 phone calls for them to answer (1pm in the afternoon ) the car was kept in a pit of a lock up and their website doesn’t show the true dealings . It’s a scam and they use your car for themselves whilst you are in holiday”
“Amended a booking 12 days before returning for 2am and they did not show as thought it was 2.00pm. Told me it was my fault and was rude even though I have confirmation email. Was waiting for them to fetch my car which came at 6 30am. 4 and half hours late! Could have flown back to Rhodes in the same time. Terrible terrible unorganised and unprofessional company. AVOID AVOID”
“Booked on line for Manchester Airport but only when paid and confirmation e mail received, was it highlighted that an extra £12 was to be paid for entry and exit into the airport. This was not mentioned before booking although I did search for that information before booking.
Within 10minutes of booking I called to cancel and I was told it would cost £15 to cancel.
Outrageous customer service, Do Not Use.”
“this is the worst company ever
no communication from driver and i had to ring a number of times to see where the car was
had to upto 2 hours for car , dint book with this company never been meet and great”
“Avoid, avoid, avoid. Choose any other option. Truly awful company, super difficult to deal with.
Our suspicions were aroused before we dropped off when it took 3 attempts to get through to say we were 30 mins away. The person on the phone was very hard to understand. We reached Gatwick north terminal and found a disinterested looking person sitting with a pile of papers to whom we gave our key. He asked for £5 in cash for the exit – cash was NOT mentioned in the emails I’d received (though paying the exit fee was); and thrust a leaflet at me. But this was to be the best part of our experience.
On the plane I was further concerned when I realised that whilst my email confirmation had said that pick up would be 25 – 35 mins, on the leaflet in tiny print it said one hour. And while the confirmation email said there would be a charge of £15 if we were more than 6 hours early/late, the leaflet said there would be a charge of £25 if we went over midnight.
Our flight landed 1hour 45 mins late, at 1.00am. I had phoned from the departure airport to say we were delayed: the person who answered could not have been less interested and was impossible to understand apart from “phone when you land” before he cut me off. As instructed, I started trying to ring the 2 numbers given in the email and on the leaflet as soon as I had reception while still on the plane. I tried the first number 8 times: it either rang out or was engaged. The second number was not in service. My friend started trying and got through to the first number – 07895 022262 – on her 3rd attempt. The person who answered was very hard to understand but said the car would be 45 – 60 minutes. After waiting an hour, after several further attempts we managed to get through again and were told the car was 5 minutes away. This was clearly a lie as 20 minutes later I had a call from a different number, my driver, saying he was about to bring my car and asking me where I was: when I pressed him he said he was 20 minutes away. He arrived 25 minutes later. When I pointed out that we had been waiting for one hour 45 minutes he rudely replied that it was raining and did I want my car crashed? I suspect my car had been driven a lot of miles from looking at the “miles left to refuelling”, though unfortunately had not logged the mileage
We were not alone in this experience: others were also waiting this long and were given excuses such as flat tire/flat battery. Avoid at all costs. Utterly unprofessional company. I wish I could give zero stars.”
“Awful company. Charged me £20 extra as my car was "too big" (fits in normal parking space), they then drove 13 miles in my car, turned off the dash cam and pointed it down to the dash. AVOID AT ALL COSTS”
“Do not use this company i picked up my car after a lovely weeks holday. It was after midnight on the 4th june 23 my hubby walked around the car them drove home. The car wasn't running right and very noisy. Took car in the garage the next day to be told my whole of my exhaust had beed shattered and the cost to repair it is 1600. When i got intouch with the company they told me i was a liar. PLEASE FOR GOD SAKE DON'T EVER USE THESE. P.s not going to let go of this”
“Worst services ever had and to be honest I should sue them.. when they should pick us up at midnight they would not answer their phone having my little girl with me tried ringing so many times that’s when I asked help at Gatwick and they phoned the number and he answered??? The guys said they had a problem but would be coming to pick us up and bring to our car but it didn’t happen until 7 am. DONT USE THESE GUYS OR YOU WILL REGRET IT.
no support contact.”
“Will never use this firm again meet n greet should we called arrive and wait! On the way out to Belfast 27th May 2023 from T1 Manchester was kept waiting 35minutes, then on the way back 28th May 2023 1hr 15mins waiting multiple phone calls lying to me "it'll be at least half an hour a driver has been stopped by the police". Inspires confidence 3/4hr later I ring and ask is there. At news on when my car will arrive? "Be with you in 5-10mins" 45mins later the driver turns up and says sorry about the short delay! Short my flight from Belfast only took 35mins I then waited 1hr 15mins. Shocking service never again
Date of experience: 28 May 2023”
