“DON’T USE AT ANY COST, we arrived to be told the coach to the airport had just left even though we called them to say we was 10 minutes away. We was then told it would be about an hour before the coach returned. As this wasn’t any good for us we called a taxi.
On returning to the car part after our holiday we again had to get a taxi as the coach had just left the airport, even though we called again to tell them we were there. So after spending a total of £70 on taxis, we noticed our car had 75 extra miles on it. With no reason why as we were told they only moved it from the back of the yard to the front and that I must have been mistaken on the mileage in the first place. No refund was offered for the taxis and no apologies from them, they are just a bunch of thieves how take your money and screw you over. Please don’t be fooled by the cheap parking scam that they offer, in the end it will cost you more.”
“We arrived on Monday 2nd September to find that there wasn’t enough vehicles to take 10 guests (3 separate parties down to the airport). All 3 parties were also charged the additional drop off fee (I paid £12 for both ways), yet there was only one drop off as we were sharing a vehicle and all leaving from same terminal. This also meant my 6 year old step daughter had to sit on her mums knee as there were only seats for 8 people and no seat belt could be worn. We had no choice at this point as we had already paid and been kept waiting and would have missed my flight.
The situation on return was even worse, we landed at approx 345am at which point a I made the call to arrange us being collected. I was told no problem and that the car would be with us in 30-45 mins. After collecting my luggage and heading to arrivals there we waited around however no one was there. I phoned the car parking again to be told several different versions of the truth, ‘a car hadn’t turned up, the driver was having an issue with a tyre and then that there was a problem on the road’. I asked how long it would be and was told he couldn’t answer and that I should get a taxi and call into their office when I got back and they would pay for the taxi. I got a taxi back to the car at a cost to myself of £60 which I then took receipt into the office. The man whom I had been speaking to on the phone then said he would not issue the refund and I would need to contact Ezy Parking. At no point did he say I would need to do this and his rude manner and treatment were disgusting. I had 2 young children with me and the service provided was absolutely scandalous and dangerous. I have complained as need the £60 taxi reimbursing, along with the drop off fees (£12) and would request my whole payment of £68.99 also refunded on the basis of what I have mentioned above but have yet to receive a response. I would never use this parking facility again and they are a bunch of cowboys at best and I will be warning others to not do the same.”
“DO NOT BOOK WITH THEM THEY ARE THEIFS THEY STOLE MY PERFUME OUT MY CAR WHEN YOU COMPLAIN ALL THEY SAY IS NOT POSSIBLE HOW CAN IT BE NOT POSSIBLE WHEN I USED THE PERFUME JUST MOMENTS BEFORE I LEFT THE CAR WITH YOU DO NOT USE BE AWARE”
“Do not use, all of the below negative review are so true. I would save yourself the stress and use Gatwick actual parking. It's hard to believe they are allowed to operate.”
“Do not use you have to pay to exit car park on collection and delivery and mlg driven is excessive. My rear seats were flat when dropped off and up when returned so some people sat in back seat ????
WILL NOT BE USING AGAIN.”
“It wasn’t a good experience. I wasn’t aware that my original booking was cancelled and was given to another company. So when i went the address of the parking location it wasn’t there it had closed. So it took over an hour to find out where the new location was which was 16 miles away from where I was then had to wait for 25 minutes for someone to come and let me in to the car park then for them to take us to the airport which made us all late catching our flight. Then when we got back to the uk and called the parking to come collect us they said they would be 23 minutes we had to wait an 1 hour 33 for someone to come. So all in all it’s wasn’t a very good experience. The car park was a big house with waste ground not a proper parking space!!”
“This company is not legit. DO NOT USE. The good reviews that come up when you do a price comparison are provided by these cowboys themselves. They operate from a strange house in Surrey, we simply had the postcode and name of the road given to us as directions. We thought it would be obvious, it's a carpark right? Wrong! We eventually found the address, it is a very long way from Gatwick Airport. There was nobody there who could let us in to the carpark, blocked by a huge high wooden gate with a guy hanging over it trying to persuade us that all was fine, just wait for the other guy to turn up in his van and take us to the airport. I wish I had read all the bad reviews beforehand but I was taken in by a 9.4 rating on a comparison website. We got cold feet and drove off. We had to spend a fortune on parking at Gatwick's long stay carpark as an alternative but it's better than a)missing your flight because you hung around and waited or, b) your car being returned damaged, or even written off as another poor person describes. It simply isn't worth it, you don't need the drama and stress before trying to catch a flight. AVOID, AVOID, AVOID.”
“Horrendous experience. We were a couple of hours early, the rudest man in there office insisted we transfer 15GBP or we don't get our car.
Can you imagine after a re-routed flight due to storms we were so tired and stressed.
After we asked for a manager the incredibly rude man said there is no manager, then when my husband asked again the office man said he was the manager and slammed down the phone. We felt lied, conned and cheated. We transfered the money with great difficulties and received the car less of course a lot a petrol.
DONT USE THIS COMPANY IT DOESNT WORK OUT CHEAP.”
“Joyriders -Avoid this company at all cost . I have booked Easybook service ( Gatwick Secure Parking LTD) to look after my car while I was on holiday for a week at Gatwick Airport. On 11/ 04 /24 when I came back I was made to wait 2.5 hours in the car park for the car to be delivered with the reason that they couldn’t find the key . When finally arrived the car was stopped in darkest possible spot away from us with car keys left inside and car running but this wasn’t the worst . I have noticed that the car is in terrible state inside and out. My petrol in the tank was completely used. I had 3/4 of fuel left when I left the car with the driver a week before that . There was extra 160 miles on my odometer instead of the promised 6- 7 miles . The car smelled of marihuana with empty bottles of juice , drinks , mud and dirt , cigarette butts, ketchup sachets , chicken poo all over it even on the back seat, but this still wasn’t the worst. I had 5 damaged car body panels - multiple small damages , scratches , dents including 2 doors and cracked back bumper . While I was taking photos the driver quietly disappeared but not before offering to buy the car of me because “ it was such fun to drive and it was something else”. On a way back in addition to my frustration petrol run out before I reached the petrol station which added more delays to my journey. On top of all this I discovered that the car was a bit lumpy and less power and next day I have noticed smoky exhaust due to turbo damaged which wasn’t issue before . After one month now , three emails with proof photos sent to complaint department there is no response or any indication that my mails are read . When contacting by phone there was no care , consideration or guilt from the other side , “do whatever you want “ was Ali’s answer. On the confirmation email is only one mobile number used for all their support so you always speak to one person from picking up your car at the Airport to complaints (red flag and total waist of time ). To everyone out there considering to use their service please read my experience before you trust your car keys with them . You can end up with damages worth thousands like myself or even worst . Unfortunately only allowed me to upload 2 photos”
“AVOID IT!!!
Very rude staff, worst customer service.
Car park is very far from airport about 10-15 miles away. On our way back as states on booking 20-25 minutes but we waited more than one hour until the driver showed up and instead of apologising for the delay took us to 2 more terminal to pick up some more passengers while there was not enough space in the car, one passenger had to sit on a luggage. After 3 hours we arrived to the parking, no one was in the office to raise our issue after we contacted them via email, I received very rude response.
Furthermore, I paid £49.44 during booking, I charged £12.50 for entrance fee and £15 extra because I did not want to give them my ghost immobiliser code. Worst experience ever. My husband I are a regular traveler, this company was the worst company we ever seen. Avoid it.”
“Do NOT use
They called me 3 days before journey and cancelled my booking without my authority
Terrible company and has cost me £30 extra to book elsewhere
This company is a fraud as far as I’m concerned”
“Don't use, Random bloke turned up to pick the car up at Heathrow, no introduction, had to ask for ID, looked dodgy already, returned to pick my car up, they used half a tank leaving it with 5 miles, stank of smoke, internal mirror having down, front bumper and fog light smashed and got a parking ticket from there first night from a Marriott Hotel, £600 repairs, had been ringing them up, but no joy, they are based in a car wash in Brentford, lowlifes! NEVER USE.”
