Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.38

4.4 Rating 1,145 Reviews

85 %

of reviewers recommend Fantastic Services

4.4

Based on 1,145 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

brandkeeping.cs@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“Problem was resolved”

Helpful Report

Dear Teodora, Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. Our customer care team will remain at your disposal in the future. Kind regards, fantastic Services

“Overcharged my card by around £500 without a quote or approval to debit my account (quoted and agreed on a maximum of £403, charged £924), on a job that not only took too long but was so uneven had to be redone by someone else.”

Helpful Report

Dear Elisha, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Your case is currently being reviewed by our customer care team and you can expect us to be in touch with you shortly to assist in finding the best solution. Kinds regards, Fantastic Services.

“My issue has been resolved by complaint team Thank you so much”

Helpful Report

Dear Akanksha, Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. We remain at your disposal in the future. Kind regards, Fantastic Services

“Worst experience”

Helpful Report

Dear Akanksha, Thank you for your candid feedback, it is greatly appreciated. We acknowledge that the level of service you've experienced does not align with our company's standards. In order for us to locate your file, could you please e-mail us at customercare.social@fantasticservices.com and share your reference number? Kind regards, Fantastic Services

“Packaging and removals quote entirely inaccurate - they seem to understate the fees to hook you in, then charge double for their own incompetence. People on the ground were very polite (the actual service is outsourced) but they can’t do much when they are given the wrong info by the FS people. Shameful. Will never use again.”

Helpful Report

Dear Irina, Thank you for allowing us to contact you and giving us a chance to prove that improving your experience is our top priority. We understand the significance of continually striving for excellence and are committed to implementing necessary changes to better serve our valued customers like yourself. Your feedback serves as a valuable resource in our ongoing efforts to enhance our processes and ensure that every interaction with our company is positive and satisfactory. We remain at your disposal in the future. Kind regards, Fantastic Services.

“Avoid this company at all cost they are a bunch of thieves who completely miss lead the customer, once they have your bank details they take money out of your account for services you have not agreed to and their services are actually appalling. My Story: I requested a removals quote with them and have been quoted £197.00 which I accepted. On the phone I was told they have a special offer for me and because I booked this service with them, I am getting a free Membership in the value of £80 something pounds for the year which will bring me discounts to their services. Moving day comes, they arriver 2 hours late from the agreed time which was incredibly unprofessional. They turn up saying that their van was full and had to empty it. I think we can all agree if you booked a job for 8 am one needs to ensure their van is ready to take that job. Following this, the men who were loading the van were taking their sweet time to load. I went upstairs 5 times bringing stuff down to the van, whilst one of them went up on time and the other was fiddling inside the van. They called me consistently throughout the move telling me how I will be charged extra because it seems to take a long time to load. I was extremely stressed on my move day and they were ringing me non stop from the head office which was far from convenient. In the end they managed to load the van in 1.5 hours but unload it in 15min.. interesting that. I also had booked 3h of cleaning in an empty flat. The cleaning level was so poor that they have now refunded it. When I thought I am finally done with this company I am being told I have been invoiced £80 for this so called membership which was sold to me as FREE. Logged onto my online account and they do not seem to have a bank card on record which I can see on my account and can possibly cancel, no record of this membership, no record of my past bookings. This company will take money from your account without your permission. I am 2 months pregnant and this has brought so much stress into my life for the past 2 weeks it is unacceptable. Avoid at all cost.”

Helpful Report

Dear Diana, We are grateful for your honest feedback and for the opportunity to discuss this issue with you and arrange a refund. As a customer-oriented company, we strive to always provide an excellent experience and to support our clients when something goes wrong. Thank you for giving us the chance to personally apologize and make this right. We remain at your disposal if you need anything else in the future. Kind regards, Fantastic Services

“Thank you Gigi from Fantastic Services for resolving our issues with our cleaning professional. Thank you for your communication and problem solving. reference : 23120115SHIH”

Helpful Report

“I've got a cold call Got Charged a price Deal was too good to be true. Then had to give more cash. The company is a rip-off stay away.”

Helpful Report

Dear Mr dean Williams, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Our customer care team is dedicated to looking into the matter and ensuring that a suitable resolution will be presented. Kind Regards. Fantastic Services.

“Extremely disappointing introduction to using Fantastic Services. Stayed at home on busy workday to ensure I was able to receive the electrician and was willing to pay a premium to use them in exchange for reliable service - instead today the electrician doesn't turn up for over 1 hour and 10 minutes, zero communication from them and unable to get in touch with Fantastic Services - have tried calling them for the past 40 minutes and stuck on automated hell. Can't track the professional as there's no record of the booking in the online account, even though I have emails from FS confirming the appointment today. Very disappointing first experience of FS and will be cancelling FS membership for sure.”

Helpful Report

Dear KM, We offer our most sincere apologies for the inconvenience you have experienced. We deeply regret that the matter was not handled to your satisfaction, and we are committed to rectifying this situation. Our customer care team is grateful for the opportunity provided to get in touch with you and discuss the occured situation. We remain at your disposal in the future as well. Kind regards, Fantastic Services

“I paid for a 4 hour after builders clean which is charged by the hour. The cleaners arrived, looked round and then went to change their clothes. They didn't return for half an hour. Then after working for 1.5 hours they said they were going for food and didn't return for 50 minutes but said they would make up the time cleaning which they didn't. They ended up working around 3 hours yet when I contacted the office to complain it took days to reply and they didn't want to know. They track their staff with trackers in the car and as the car was parked outside for 5 hours they believe they were there working all of that time when they were sat in the car for 2 hours. Awful complaint resolution experience with a pathetic £20 offered in credit.”

Helpful Report

Dear Scott, Thank you for the chance to learn more about your experience and make this right. We acknowledge that the level of service you've experienced does not align with our company's standards. It's clear that the handling of the matter at hand did not meet our intended approach. Thank you for the chance to learn more about your experience and make this right. Best regards, Fantastic Services

“A nice girl, however, terrible clean. Some issues that I had : - Arrived at the wrong house, started the clean without meeting me or entry to the house - Tried to end the clean/leave with 30 min left on the clock - Used paper towels throughout clean, even after being asked to use clean towels/microfiber towels - Cleaned with water instead of antibacterial cleaner which was all provided, just not used - Cleaned the floors wrong after being told there was a special cleaner and way to clean (also did not ask before she started, though being present and telling her there was a certain method) - Cleaning was all around very poor, nothing polished - nothing dusted - Cleaning around objects, not underneath - I had to show her basically how each job was to be done It was overall a terrible experience for me with a person who didnt really care. Almost child-like, having to show her the quality I’m looking for. Had I not of been there to monitor, my house would have not looked any better than I left it. What was so bothersome to me was that she started on the clock without having actually started to clean and tried to leave before her clean was even done. The experience was bad and the clean was bad. I do not recommend.”

Helpful Report

Dear Nitang, Thank you for taking the time to provide us with your feedback. We apologise for the inconvenience and disappointment you experienced with our service. We truly value your input as it helps us identify areas where we need to improve and provide a better experience to our customers. Please rest assured that our customer care team is already working on your case and a representative will contact you as soon as possible to discuss your feedback and resolve the issue. Kind regards, Fantastic Services

“This company is fraudulent with their quoting process. Trying to move, they cost me over a £1000 pounds to deal with the aftermath of their fraudulence (and incompetence). They are now harassing me for £25 after failing to deliver any services whatsoever. Avoid. As you are better off lighting hundreds of pounds on fire.”

Helpful Report

Dear Ryan, We're truly sorry to hear about your negative experience with our company, and we understand your frustration. We value your feedback and take such concerns seriously. It's clear that we fell short of your expectations, and for that, we sincerely apologize. Moving out is a very time-sensitive service and it is saddening to see that we failed to keep our promise. We are delighted to know that despite the initial hickups, we managed to turn around the situations and find a way to make up for the distress. We remain at your disposal in the future. Best regards, Fantastic Services

“Recommendation: Avoid We were very disappointed with the 'Fantastic Club' Membership service. The marketing webpage says that by becoming a member you will be able to "apply 30 credits to 10 different bookings to get £30 OFF the price total of each one". We only want to have the cleaning service - and we interpreted this as meaning that the 30 credits can be used 10 times for cleaning services. In fact buried in the Ts&Cs it says that a different type of service group has to be used each time i.e. it can't be used for the same service several times. It's fine to have a rule like this - but I was really disappointed as the marketing webpage didn't explain that rule at all. We found out too late and the company won't refund the membership fee. Writing a marketing webpage which doesn't match the Ts&Cs seems to be a way to try to mislead potential customers. We felt scammed. I'm wondering if this is possibly in breach of consumer rights law. It is completely self-defeating to treat customers in this way - the only thing it encourages is for us to tell everyone not to use your service.”

Helpful Report

Dear Francis, We are deeply sorry for the negative experience you have had with our company. Your feedback is crucial to us, and we genuinely apologize for any inconvenience and disappointment caused. Regarding the misunderstanding with the Fantastic Membership, we apologize for any confusion or miscommunication on our part. Our intention was to provide value and benefits to our loyal customers, and we deeply regret any disappointment caused. We have curated our Membership with the idea of providing freedom for our clients to explore different services while using the benefits. Best regards, Fantastic Services

“Had two guys this morning great job very polite friendly very pleased thankyou to them”

Helpful Report

“Do not use this company. They charge you so many hidden fees and are incredibly unhelpful and unprofessional. I've never experienced a company who operates like this, and will make you book additional hours of cleaning when you didn't request or need it and then make you pay a 100% cancellation fee. Save yourself the hassle and stress!!”

Helpful Report

Dear Jodi, Thank you for sharing your feedback. We deeply regret to hear that your experience with our service has been stressful and disappointing. Our customer care team will be delighted to look into this matter and discuss it further. We will be in touch with you shortly. Kind regards, Fantastic Services

“****APPALLING APPALLING APPALLING***** And getting worse all the time - no lessons learned just one bad experience after another! No loyalty and continuously bad services all round! While Rune Sovndahl and Anton Skarlatov, co-founders and CEOs of (definitely NOT) Fantastic Services appear to be heading out to their little events in the hope of winning awards for their business it makes me wonder if they actually have any idea of what is actually going on within their company! Do you gentlemen? Perhaps you should do a little investigating of your own and when you do maybe you will discover just how appalling your customer service team are and how they do not actually resolve, improve or indeed learn from their mistakes and failings. I have a plethora of stories that may make you rethink your business model and if you want to take part (and/or hope to be nominated again) in the future for further awards then perhaps you should hear some of the real stories of the cleaners you are sending out (or, as the case may be, often NOT sending out with no notification as to why) for your (not so) fantastic cleans! THEN you may want to realign things because your business will not survive otherwise! Good luck because you're gonna need it! Check out just a few of the photos of how these cleaners seem to think it's acceptable to leave beds at the end of their clean!!!! It's laughable! One cleaner actually asked me to explain to her why I didn't think it was acceptable!!!! I mean the duvets weren't even pushed into the duvet covers properly or entirely, beds were left without a bottom sheet (even though there is a service cupboard FULL of sheets and cleaning products), pillows without pillow cases, beds actually not even made - it's a joke. They're having a laugh. I asked one cleaner whether they are professionally trained to clean and why she thought the beds were acceptable and she told me 'yes, they are trained but not many people want their beds made'!!!!!! I mean......what??????”

Helpful Report

Dear Anita, Thank you for sharing your feedback. We sincerely apologize for the negative experience you had with our service. Your feedback is important to us, and we appreciate you taking the time to bring this issue to our attention. We deeply regret any inconvenience or frustration caused by this incident. We are committed to delivering the highest quality services, and it is clear that we fell short of your expectations. Rest assured, we have already initiated an internal investigation to better understand what went wrong and we will be implementing measures to prevent similar issues from occurring in the future. We are constantly working towards improving our processes to ensure that every customer has a positive experience. A representative from our customer care team will reach you as soon as possible to address your concerns and propose a solution. Kind regards, Fantastic Services

“I recently had the pleasure of using Fantastic Services for a carpet cleaning, and I am absolutely thrilled with the results! Having a house full of energetic kids, my carpet had become a canvas of various stains, from juice spills to art supplies. I honestly had my doubts about the carpet ever returning to its original state. But then came the magic touch of Fantastic Services' professional cleaner. Just one visit, and I could hardly believe my eyes. The carpet looked brand new, as if we had just rolled it out for the first time. I would highly recommend Fantastic Services to anyone in need of a professional carpet cleaning. Their team is efficient, professional, and they truly live up to their name. Thank you, Fantastic Services, for restoring my carpet and exceeding my expectations!”

Helpful Report

“The most traumatic experience I’ve had today. The staff was extremely rude non professional and left after one hour where was I had booked them for 5 hours and paid a hefty amount of £222 and left me in tears. Instead of refunding my amount the customer care has failed to even get back to me properly on the matter. I’m leaving reviews on every platform so other people cannot be mugged and stear clear of this dodgy organisation.”

Helpful Report

Dear Sadia, Thank you for sharing your feedback. We sincerely apologize for any inconvenience or frustration you experienced during your recent interaction with our company. Your satisfaction is our top priority, and we deeply regret that we did not meet your expectations. We value your feedback as it helps us identify areas for improvement and make the necessary changes to deliver a better customer experience. Please rest assured that our customer care team is already investigating the matter and a representative will contact you as soon as possible to discuss these issues and propose a solution. Kind regards, Fantastic Services

“On the 12th of April, I paid £55 for a rug cleaning service. I was promised a 5 step cleaning procedure and both sales representatives said it'll take roughly 30 - 40 minutes, fully aware of the larger size of my rug. Yet out of 5 steps, only 1 took place. It took a total of 5 minutes to complete the cleaning, the other 5 minutes was spent setting up and draining the equipment. A total of 10 minutes. I was promised a deep cleaning procedure and the cleaner spent 5 minutes steaming my rug. What a joke! I raised this complaint and the gaslighting response was beyond. The customer service representative denied any stains on the rug when the pictures they saw (because I sent them) weren't even close up to see the stains. They also claimed that the rug was preheated as part of their cleaning procedure, yet I stood there and saw none of that happen. Please avoid this company like the plague. I tried to solve this issue before leaving this review but their response has been unacceptable.”

Helpful Report

Dear Rohima, thank you for sharing your feedback. We are saddened to hear about the experience you had with your service and would like to deeply apologize for the inconvenience caused. Thank you for the opportunity to discuss the matter further with you and for your kind cooperation. We are pleased to know that a satisfactory resolution was found. Our customer care team remains at your disposal in the future. Kind regards, Fantastic Services

“I set up a gardening service for my sister in Dulwich as she was incapable of keeping her garden under control. The arrangement was for one cleanup visit every 8 weeks. Without contacting me (the one paying for this service) they got my sister to agree to a "waste disposal" visit which has just cost me £35. I still don't know what such a service is! However, I was not consulted and only found out about it when the bill arrived. Draw your own conclusions if you wish to enter partnership with these people if they are liable to do this to you. I cancelled all links with them today.”

Helpful Report

Dear Roger, Thank you so much for sharing your feedback. We are sorry to see that you have been left with such a negative impression of our service. We care about your experience and we always aim to provide excellent service and support our customers if something goes wrong. It was never our intention to let you down and we are determined to find out what went wrong and resolve the matter as soon as possible. Please rest assured that our customer care team is already investigating how this waste disposal service was organized and a representative will contact you today to discuss your feedback and assist. Kind regards, Fantastic Services

Fantastic Services is rated 4.4 based on 1,145 reviews