Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.36

4.4 Rating 1,153 Reviews

84 %

of reviewers recommend Fantastic Services

4.4

Based on 1,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

customercare@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“This was now the second time Maya’s team has cleaned our house from top to bottom, and we absolutely cheered when we realised it was Maya’s team coming back again. Not only did Maya’s team make our kitchen and bathrooms sparkle, but it’s the little details that really make the difference, like getting all of the limescale on the water dispenser on our refrigerator gone, or getting the dust on top of our wardrobes (where I never even think to look!) Maya’s team holds themselves to exceptionally high standards, and we think they’re absolutely fantastic! Can’t wait to have them back again!”

Helpful Report

Dear Adrian, Thank you very much for the lovely feedback. We are happy to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again. Kind regards, Fantastic Services

“Very professional efficient and finished the cleaning to a high standard. Thank you”

Helpful Report

Dear Harriet, We are happy to know that you enjoyed your service. Thank you for rating us. We look forward to seeing you again and assisting you next time when you need our help around the house. Kind regards, Fantastic Services

“Great service.”

Helpful Report

Dear Ramy, Thank you for your 5 star rating. We are glad to know that you enjoyed the service we provided and we look forward to assisting you again. We will make sure we keep up the good work and we are grateful for the opportunity to impress. Warm Regards, Fantastic Services

“Ivan was excellent and professional. Highly recommend his work today Thanks John NcGuckion”

Helpful Report

Dear John, Thank you for sharing your experience. Knowing that our customers are happy with the service we provided is very motivational for us and we will make sure we keep up the high standard and efficiency. Thank you for allowing us to assist you. Kind Regards, Fantastic Services

“Thank you, Ivan was on time, professional, great, not intrusive while I had to work from home during the service. Thank you!”

Helpful Report

Dear RL, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“Ivan was brilliant! Arrived on time, very friendly and did an excellent job!”

Helpful Report

Dear Stu, Thank you for sharing your experience. Knowing that our customers are happy with the service we provided is very motivational for us and we will make sure we keep up the high standard and efficiency. Thank you for allowing us to assist you. Kind Regards, Fantastic Services

“Ivan was great, my chairs looks brilliant”

Helpful Report

Dear Kerry, We are delighted to know that you enjoyed your experience with us. Thank you for the lovely feedback. We always remain at your disposal and look forward to providing another Fantastic Service for you when you would need it next. Kind regards, Fantastic Services

“Simona is now adjusted and is very helpful and pleasant. Thank you”

Helpful Report

Dear Maninga, Thank you very much for the lovely feedback. We are happy to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again. Kind regards, Fantastic Services

“Problem was resolved”

Helpful Report

Dear Teodora, Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. Our customer care team will remain at your disposal in the future. Kind regards, fantastic Services

“Overcharged my card by around £500 without a quote or approval to debit my account (quoted and agreed on a maximum of £403, charged £924), on a job that not only took too long but was so uneven had to be redone by someone else.”

Helpful Report

Dear Elisha, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Your case is currently being reviewed by our customer care team and you can expect us to be in touch with you shortly to assist in finding the best solution. Kinds regards, Fantastic Services.

“My issue has been resolved by complaint team Thank you so much”

Helpful Report

Dear Akanksha, Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. We remain at your disposal in the future. Kind regards, Fantastic Services

“Worst experience”

Helpful Report

Dear Akanksha, Thank you for your candid feedback, it is greatly appreciated. We acknowledge that the level of service you've experienced does not align with our company's standards. In order for us to locate your file, could you please e-mail us at customercare.social@fantasticservices.com and share your reference number? Kind regards, Fantastic Services

“Packaging and removals quote entirely inaccurate - they seem to understate the fees to hook you in, then charge double for their own incompetence. People on the ground were very polite (the actual service is outsourced) but they can’t do much when they are given the wrong info by the FS people. Shameful. Will never use again.”

Helpful Report

Dear Irina, Thank you for allowing us to contact you and giving us a chance to prove that improving your experience is our top priority. We understand the significance of continually striving for excellence and are committed to implementing necessary changes to better serve our valued customers like yourself. Your feedback serves as a valuable resource in our ongoing efforts to enhance our processes and ensure that every interaction with our company is positive and satisfactory. We remain at your disposal in the future. Kind regards, Fantastic Services.

“Avoid this company at all cost they are a bunch of thieves who completely miss lead the customer, once they have your bank details they take money out of your account for services you have not agreed to and their services are actually appalling. My Story: I requested a removals quote with them and have been quoted £197.00 which I accepted. On the phone I was told they have a special offer for me and because I booked this service with them, I am getting a free Membership in the value of £80 something pounds for the year which will bring me discounts to their services. Moving day comes, they arriver 2 hours late from the agreed time which was incredibly unprofessional. They turn up saying that their van was full and had to empty it. I think we can all agree if you booked a job for 8 am one needs to ensure their van is ready to take that job. Following this, the men who were loading the van were taking their sweet time to load. I went upstairs 5 times bringing stuff down to the van, whilst one of them went up on time and the other was fiddling inside the van. They called me consistently throughout the move telling me how I will be charged extra because it seems to take a long time to load. I was extremely stressed on my move day and they were ringing me non stop from the head office which was far from convenient. In the end they managed to load the van in 1.5 hours but unload it in 15min.. interesting that. I also had booked 3h of cleaning in an empty flat. The cleaning level was so poor that they have now refunded it. When I thought I am finally done with this company I am being told I have been invoiced £80 for this so called membership which was sold to me as FREE. Logged onto my online account and they do not seem to have a bank card on record which I can see on my account and can possibly cancel, no record of this membership, no record of my past bookings. This company will take money from your account without your permission. I am 2 months pregnant and this has brought so much stress into my life for the past 2 weeks it is unacceptable. Avoid at all cost.”

Helpful Report

Dear Diana, We are grateful for your honest feedback and for the opportunity to discuss this issue with you and arrange a refund. As a customer-oriented company, we strive to always provide an excellent experience and to support our clients when something goes wrong. Thank you for giving us the chance to personally apologize and make this right. We remain at your disposal if you need anything else in the future. Kind regards, Fantastic Services

“Thank you Gigi from Fantastic Services for resolving our issues with our cleaning professional. Thank you for your communication and problem solving. reference : 23120115SHIH”

Helpful Report

“I've got a cold call Got Charged a price Deal was too good to be true. Then had to give more cash. The company is a rip-off stay away.”

Helpful Report

Dear Mr dean Williams, We are genuinely sorry to hear about the negative experience you had with our company. Your feedback is valuable to us, and we appreciate you taking the time to bring this matter to our attention. Our customer care team is dedicated to looking into the matter and ensuring that a suitable resolution will be presented. Kind Regards. Fantastic Services.

“Extremely disappointing introduction to using Fantastic Services. Stayed at home on busy workday to ensure I was able to receive the electrician and was willing to pay a premium to use them in exchange for reliable service - instead today the electrician doesn't turn up for over 1 hour and 10 minutes, zero communication from them and unable to get in touch with Fantastic Services - have tried calling them for the past 40 minutes and stuck on automated hell. Can't track the professional as there's no record of the booking in the online account, even though I have emails from FS confirming the appointment today. Very disappointing first experience of FS and will be cancelling FS membership for sure.”

Helpful Report

Dear KM, We offer our most sincere apologies for the inconvenience you have experienced. We deeply regret that the matter was not handled to your satisfaction, and we are committed to rectifying this situation. Our customer care team is grateful for the opportunity provided to get in touch with you and discuss the occured situation. We remain at your disposal in the future as well. Kind regards, Fantastic Services

“I paid for a 4 hour after builders clean which is charged by the hour. The cleaners arrived, looked round and then went to change their clothes. They didn't return for half an hour. Then after working for 1.5 hours they said they were going for food and didn't return for 50 minutes but said they would make up the time cleaning which they didn't. They ended up working around 3 hours yet when I contacted the office to complain it took days to reply and they didn't want to know. They track their staff with trackers in the car and as the car was parked outside for 5 hours they believe they were there working all of that time when they were sat in the car for 2 hours. Awful complaint resolution experience with a pathetic £20 offered in credit.”

Helpful Report

Dear Scott, Thank you for the chance to learn more about your experience and make this right. We acknowledge that the level of service you've experienced does not align with our company's standards. It's clear that the handling of the matter at hand did not meet our intended approach. Thank you for the chance to learn more about your experience and make this right. Best regards, Fantastic Services

“A nice girl, however, terrible clean. Some issues that I had : - Arrived at the wrong house, started the clean without meeting me or entry to the house - Tried to end the clean/leave with 30 min left on the clock - Used paper towels throughout clean, even after being asked to use clean towels/microfiber towels - Cleaned with water instead of antibacterial cleaner which was all provided, just not used - Cleaned the floors wrong after being told there was a special cleaner and way to clean (also did not ask before she started, though being present and telling her there was a certain method) - Cleaning was all around very poor, nothing polished - nothing dusted - Cleaning around objects, not underneath - I had to show her basically how each job was to be done It was overall a terrible experience for me with a person who didnt really care. Almost child-like, having to show her the quality I’m looking for. Had I not of been there to monitor, my house would have not looked any better than I left it. What was so bothersome to me was that she started on the clock without having actually started to clean and tried to leave before her clean was even done. The experience was bad and the clean was bad. I do not recommend.”

Helpful Report

Dear Nitang, Thank you for taking the time to provide us with your feedback. We apologise for the inconvenience and disappointment you experienced with our service. We truly value your input as it helps us identify areas where we need to improve and provide a better experience to our customers. Please rest assured that our customer care team is already working on your case and a representative will contact you as soon as possible to discuss your feedback and resolve the issue. Kind regards, Fantastic Services

“This company is fraudulent with their quoting process. Trying to move, they cost me over a £1000 pounds to deal with the aftermath of their fraudulence (and incompetence). They are now harassing me for £25 after failing to deliver any services whatsoever. Avoid. As you are better off lighting hundreds of pounds on fire.”

Helpful Report

Dear Ryan, We're truly sorry to hear about your negative experience with our company, and we understand your frustration. We value your feedback and take such concerns seriously. It's clear that we fell short of your expectations, and for that, we sincerely apologize. Moving out is a very time-sensitive service and it is saddening to see that we failed to keep our promise. We are delighted to know that despite the initial hickups, we managed to turn around the situations and find a way to make up for the distress. We remain at your disposal in the future. Best regards, Fantastic Services

Fantastic Services is rated 4.4 based on 1,153 reviews