Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.38

4.4 Rating 1,145 Reviews

85 %

of reviewers recommend Fantastic Services

4.4

Based on 1,145 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

brandkeeping.cs@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“I had booked for different services with Fantastic services. But my experience was appalling. They are not at all transparent in their charges. The quality has been very average for the kind of price they charge. They promise more and deliver less. Also, please if you want to cancel or reschedule a service please do it well in advance and read the fine prints very well else you will get trapped the way i was. They charge you for cancellation, rescheduling etc and please do your comms over email, please do not do it over phone. Because if you have spoken to them over phone and confirmed, they bluntly refuse to agree. So please please do not get trapped and lose your money the way i got. I would summarise the services i got as disgusting and appalling services :). Regards to all.”

Helpful Report

Dear Shiv, Please accept our sincerest apologies for the inconvenience caused due to the issue you encountered with our services. We appreciate you taking the time to provide us with feedback on your experience. At our company, we strive to provide the highest quality of service to our customers and we are disappointed to learn that we have fallen short in this instance. Please rest assured that we take your feedback seriously, and we will be investigating this matter thoroughly to ensure that it is addressed promptly. Our Customer Care team is grateful to have had the chance to get in touch and resolve the situation to an amicable standard. Thank you for your patience and understanding. We remain at your disposal and hope to see you again in the future. Best regards, Fantastic Services

“Fantastic services not good anymore. It’s ripoff now. On one occasion . Booked 2 hrs. The guys came did work for 1hr and left. I complained… but no support. Again I booked cleaner for 3hrs. Infact if I’d done myself it would be better. He only touched bathroom for couple of minutes and kitchen and left.. it was horrible… no hoover no proper clean. I had to redo all myself.. fantastic cleaners company just ripped me off my money for their own good and serious poor service.‘it’s very unfair”

Helpful Report

Dear Racahel, Thank you for your feedback regarding our cleaning service. We are very sorry to hear that your services have fallen below expectations. We are still committed to addressing any feedback that we receive and our Customer Care team would be happy to investigate this matter and work towards reaching a satisfactory resolution. Please share your reference number with us at customercare.social@fantasticservices.com and we will get in touch as soon as possible to assist. Kind regards, Fantastic Services

“Excellent customer service, with good people working at this company.”

Helpful Report

Dear Aleida, We apologize for the negative experience you had with our garden services team. This is not the level of service we aim to provide to our clients, and we take your feedback very seriously. We pride ourselves on providing professional and high-quality services to our clients and each time we fell behind out promise, we are deeply concerned. Our customer care team is grateful for the opportunity to reach out to you and assist in discussing and presenting the best possible resolution for your situation. Our whole team remains at your disposal if there is anything else we can take care for you in the future. Best wishes, Fantastic Services

“Extremely unprofessional services in the name of a cleaning club membership. Change cleaners at the last minute, charge where cleaning was not done, say they have refunded money when this has not happened and when one is frustrated and contact them they slam the phone! The complaints department never even responded. I am not going to hoover the flat after the cleaner has left. STAY AWAY I am disappointed as I joined them after a recommendation. STAY AWAY and SAVE HASSLE AND MONEY No one bothers to get back with complaint response let alone refund money and membership !!!! It’s a Spam”

Helpful Report

Dear Surabhi, thank you for sharing your honest feedback. We are truly sorry to hear about the experience you had with us and would like to sincerely apologize for the inconvenience caused. As a company, we constantly strive to improve the quality of the services we offer and part of that is to look into every feedback we receive. Therefore we would like to look into the situation and find a fair solution, that would restore your faith in us. Thank you for giving us the chance to assist you and for your kind cooperation. We are pleased to know that a satisfactory resolution was found. Our customer care team remain at your disposal in the future. Kind regards, Fantastic Services

“I can not believe it! The workman came to clean our oven and put his equipment on our HOB to clean them. He obviously dirtied our HOB and cleaned it with that piece of Steel Wool he was using as there were remnants all over the HOB of the steel wool. Our Housekeeper and my wife both came to me to say that someone had used steel wool on our BRAND NEW HOB!”

Helpful Report

Dear Brian, Thank you for your feedback regarding our cleaning service. We are very sorry to hear that the hob was scraped. We are still committed to address any feedback that we receive and our Customer Care team would be happy to investigate this matter and work towards reaching a satisfactory resolution. Please rest assured that we are working on your case and a representative will contact you as soon as possible to assist. Kind regards, Fantastic Services

“Very helpful advisors and courteous cleaners finished in no time and gave us a discount.”

Helpful Report

“We had a Christmas tree delivered this morning. The people who came were so lovely and the tree is beautiful. I highly recommend it!”

Helpful Report

“Had a terrible experience with Fantastic services today - booked a carpet clean carefully scheduled first thing so kids are in school as it takes 6-8 hours to dry at least plus chemicals. But due to snow last night schools are closed and I had to ask the not Fantastic services to reschedule- however they were adamant that I have to pay 50% penalty to reschedule (or 100% cancellation). I explained it’s a Monday morning- I alerted them as soon as I knew - but absolutely rigid and v unreasonable - I told them they are basically asking me to get carpets cleaned with chemicals while kids are in the house or to send them to school when it’s closed.so now I’m stuck with them for this clean but never ever will I use them again.”

Helpful Report

Dear Mini, Thank you for sharing your honest feedback with us. We realize as a valued customer of ours, providing you with a proper customer care and a felicitous response is essential. We as a company listen and take actions and we are eager to showcase the true value and determination of our customer care team in order to assist in turning this experience around for you. Our team is glad to have the chance to get in touch with you and provide a suitable resolution to the points you have outlined. We remain at your disposal going forward! Best regards, Fantastic Services

“I have been going in circles to arrange refunds for my clients for over 1 month now with your supposed customer service/complaints handling team. The wrong client credit/debit cards were charged numerous times and despite me doing all the admin work to figure out exactly what was charged incorrectly and providing a clear resolution with a breakdown of the charges we are still going in circles and have not been refunded. FS have acknowledged that the charges were incorrect, but now say we must wait until they are refunded by the third party contractors to provide us with the refund. Our relationship is with FS - not the contractors - so this is totally unacceptable. This firm have now cost me a client and reputation due to their total incompetence - AVOID THEM AT ALL COSTS - they will not refund you for their own mistakes.”

Helpful Report

Dear Chesham Property London, Thank you so much for writing about your experience with the service. We are very sorry to see that you have been left with such a negative impression. Our Customer Care team will investigate this issue right away and a representative will contact you today to assist and resolve it. Best regards, Fantastic Services

“Very poor service and they misrepresent their offer. Not recommended!”

Helpful Report

Dear JB, Thank you for sharing your honest feedback with us. We are saddened to hear that you are left let down with the provided service. Our Customer Care team is eager to investigate what has happened in order to present a proper follow-up and personally apologise for the mishap. In order for us to do so, may you please reach us at: customercare.social@fantasticservices.com and share your reference number. We will be delighted to take care of the matter further. Best regards, Fantastic Services

“I want to add on to my review below.... I was contacted by a lovely customer service personal who went through all the details of my experience and not only apologised for all the inconvenience but facilitated a refund of membership. I was really glad that a customer 's views were acknowledged diligently by someone from the team . I appreciate this effort. Original experience -Unfortunately my expectations were not met at all. Though during membership I was told every service could be provided in my postcode and within the next day but whenever I went on to book it, it was either not available in my postcode, or it was too late to book( even if more than 48 hrs notice) or you have to pay extra eg for transport of removal van from London to Manchester. The handyman n gardners didn't cover my postcode and end of tenancy cleaning couldnt be booked. So basically after paying the full membership I only got a one of cleaning service. I am always told, we can provide you all other services but unfortunately it's never the one I ask for.”

Helpful Report

Dear Montila, Thank you for providing us with your genuine feedback. Knowing about the experience you had is devastating for us to know. We are well aware how important it is for us to provide a reliable service and secure the best possible connection at the beginning. We would never allow for such a matter to remain unresolved and a member of our team is looking through all details again. It would be a pleasure for us to reach you, apologize in person, and find a way of addressing this. Kind regards, Fantastic Services

“Job reference number: 22111607KOKO The so-called handyman was supposed to assemble one small working desk. The agreed price was £78 and one hour of work. However, he did not know how to assemble the desk. The step-by-step manual did not help. It took him 2 and half hours, with my help and finally he did some sort of work. But then the final bill was £183, a complete rip off! There is nothing Fantastic with Fantastic Services, except that they will send you someone who does not know how to do the job and then you must help them and then expect to pay more. He did not use all the parts to assemble the desk, complete chaos! This is absolutely disgraceful. Never again! Avoid this company.”

Helpful Report

Dear Dragan, thank you for sharing your feedback. Please accept our sincere apologies for the experience you had with our services. As a customer-oriented company, we always strive to provide an efficient service for our customers, and seeing that we failed in this instance is truly saddening and deserves immediate attention. Thank you for giving us the chance to assist you and for your kind cooperation. We are grateful to know that an amicable resolution was found. Our customer care team remains at your disposal in the future. Kind regards, Fantastic Services

“I paid over £300 to have my house cleaned prior to tenants moving. The cleaners broke my freezer drawer and neither fantastic services or the contractor would accept responsibility. SO in addition to the £300 I had to buy a new freezer drawer (which was only 2 month old). In addition they were 3 hours late turning up despite having confirmed the time with them earlier in the week. This had a knock on impact as the inventory was planned the same day so I had to juggle the cleaning and inventory simultaneously. No reason or apology was given. Finally, one of the cleaners had the worst body odour I have ever smelled. I had to open all the windows and air the house afterwards due to the lingering smell in every room in the house.”

Helpful Report

Dear Steve, Thank you for raising the matter to our attention. We cherish each received feedback. It is concerning to know that damage is noted and the fault falls on the team who has attended.As a customer-oriented company, we strive to ensure seamless and efficient aftercare so our clients can receive a suitable resolution to all of the complaints we receive. We do recognise the importance of punctuality for each service we provide, especially the time-sensitive ones and we want to apologise for the delay that has occurred with he appointment booked. It was a pleasure for our customer care team to be in touch with you and find a reasonable resolution. Client satisfaction is amongst our most important goals and honest feedback helps us to learn from the mistakes made. We remain at your disposal. Best regards, Fantastic Services

“This was one of the worst services I've ever used. I joined the membership as I needed the removals service as well as the end of tenant clean. The removal service team were very unprepared for the job. They were unhappy to find that I was on the second floor with a whole flat to move and were unfit for it too. I ended up carrying half of it myself in order to keep on track. I even had to get a friend to help them bring down a wardrobe. The team worked hard but I don't think they were properly briefed at all. The end of tenancy clean was a ridiculous situation. The cleaner was 2 hours late and did not notify me. It stated on the app that he was on the job which was a lie. When he turned up he was on his own which was also not what the company had stated. You should at least be two for such a task. I let him in and left him to it when I got a call from my neighbour saying that she had found our front door wide open as well as my flats. She waited for him for ten minutes without success. I had to then return to the flat. I called fantastic services yet again but without success seeing as you can never get through to them. An hour and a half later, they called saying he was locked out as he was moving the car. Again there was no phone call from him or the agency as soon as this happened. It took them that much time to notify me. So I went back again to the flat at 4pm and he agreed that he wanted to get the job done. He ended up staying until 9 pm! The next day I went there with my agency to see if they were satisfied with the clean and unfortunately a lot of places had not been tended to. I notified Fantastic Cleaners immediately which forwarded me to a complaint page where i put photos and details. they took 24h to suggest a new clean. Considering that this is an End of tenancy, they should be aware that time is of the essence. We had to hand our keys out the next day and all they could offer was two days later! We then had to turn to our agency and ask them if it was ok to clean after having already handed our keys two days before. We agree and then it took them again another 24H to respond to that! It was all set for the Friday and then I got a call saying that the team had covid so nothing was available until the Monday! Again I had to plea with my agency. On Monday, they were expected to pick up the keys at 9h30 at my agency. At 11h30 I got a call from them saying that no one turned up. I tried calling Fantastic Cleaners several times but they were unable to deal with the issue. They could only forward on the message to the complaints department. Four hours after they were meant to clean got a call from the complaints department stating that the cleaners went to the ER. This situation happens but the fact that no one notified me until 4 h later is shocking. So then they said they would send yet another cleaner on the Tuesday. This is 8 days after our initial first clean at this point. The cleaner apparently turned up and cleaned for an hour. Considering I had sent them a detailed list of what was to be done along with photographs this again is unacceptable. The agency went to have a look again and some of the work was again not done. This lack of quality and professionalism is shocking. Not only are the cleaners not trained properly but the costumer service is absolutely appalling. I have spend so much time chasing these guys, spending half my time on the phone. I complained to them again and they offered me the general £30 compensation. I would Avoid this company like the plague. It is definitely not wroth your time or money.”

Helpful Report

Dear Agathe, Thank you for your input and for your raised points, we deeply cherish honest feedback, as it provides us with an insight we would otherwise not receive. We humbly apologise for any hassle and inconvenience caused, following the events with your service. It has never been our intention to let you down, and we would be glad to assist in making things right. It is uncustomary for us as a company to be anything but informative when it comes to your services, and we have already taken action to locate the reason behind the delay in communicating this to you. Our desire has always been to create services people love and seeing that we have demonstrated a shortcoming is far from what we strive for. We realize as a valued customer of ours, providing you with proper customer care and a felicitous response is essential. We as a company listen and take action and we are eager to showcase the true value of our End of tenancy service and the determination of our customer care team. A representative will be assigned to your case immediately and will be in touch in due course. Kind regards, Fantastic Services

“Beyond a bad experience! We used their house moving service and the team managed to lose/steal some expensive and sentimental items. When we reported this, Fantastic(!) said they couldn't help as they use third-party movers - despite their website clearly stating it is their team and all the movers themselves wearing Fantastic Services branded clothes and driving Fantastic Service branded vans. They never offered to refund our lost/stolen items, despite advertising their level of insurance cover on their site, and they hid behind aliases on their complaints platform rather than reaching out personally to try and correct what was a traumatic experience (at a time of heightened stress anyway). Given we paid them to move all our belongings, the very least you would expect is for them to get everything from A to B. Not achieving this is awful enough. Not taking responsibility is paramount to theft. Shocking abdication of responsibility. Shocking level of service. Shockingly wilful refusal to do the right thing. Untrustworthy company that does not deserve your custom!”

Helpful Report

Dear George, Thank you for sharing your impressions. As part of our removals service, our goal has always been to ensure a seamless experience for our clients, and knowing that we have let you down on this promise is disheartening. We are concerned to know that you have faced difficulties addressing your concerns, and we are determined to assist. We are devastated to hear that there is something missing from your property and that your suspicion falls upon the service provider's team. Due to the seriousness of the situation and the allegations, we believe that the matter has to be investigated by the proper authorities to ensure the truth is revealed. As a company, we can only be fully cooperative and transparent, as we are as interested in having the matter resolved, as you are. Would you please share your reference number, in order for us to locate your file and help? Kind Regards, Fantastic Services

“Fantastic Services is a phenomenal company! Their response time, professionalism, customer service, and results are second to none. If you are experiencing a pest control issue, this is the company you need to call!”

Helpful Report

Dear Melani, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“Dependable professional service with a comprehensive and thorough checklist to ensure nothing is missed. Friendly, courteous and responsible pro. Highly recommend!”

Helpful Report

Dear Linda, We truly appreciate your feedback and are so glad to know that you enjoyed your service. We look forward to seeing you again and providing another Fantastic Service for you next time when you would need it. Kind regards, Fantastic Services

“I found these guys about 2 years ago. I signed up for the membership and for now I'm happy with the services. I've used them for cleaning - once a month for the house and a couple of times for the oven. They did great with a lawn mowing job as well. Always polite and friendly, no problems with delays, refunds, quality. All in all a great company!”

Helpful Report

Dear Josh, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“It is the second time I've used Fantastic Services. Quick and reliable, friendly service. I am a happy returning customer. 100 % recommended”

Helpful Report

Dear Courtney, It has been such a pleasure for us to have provided you with the Fantastic Service that you deserve. Thank you so much for this wonderful feedback. We look forward to seeing you again and assisting you next time when you need our help. Kind regards, Fantastic Services

“The team were awesome! Super responsive and fair price. They work fast and hard. Super committed, and don't hesitate on the heaviest or hardest rubbish that needs dealing with. I would hire again.”

Helpful Report

Dear Frank, We truly appreciate your feedback and are so glad to know that you enjoyed your service. We look forward to seeing you again and providing another Fantastic Service for you next time when you would need it. Kind regards, Fantastic Services

Fantastic Services is rated 4.4 based on 1,145 reviews