Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.36

4.4 Rating 1,153 Reviews

84 %

of reviewers recommend Fantastic Services

4.4

Based on 1,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

customercare@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“Recommendation: Avoid We were very disappointed with the 'Fantastic Club' Membership service. The marketing webpage says that by becoming a member you will be able to "apply 30 credits to 10 different bookings to get £30 OFF the price total of each one". We only want to have the cleaning service - and we interpreted this as meaning that the 30 credits can be used 10 times for cleaning services. In fact buried in the Ts&Cs it says that a different type of service group has to be used each time i.e. it can't be used for the same service several times. It's fine to have a rule like this - but I was really disappointed as the marketing webpage didn't explain that rule at all. We found out too late and the company won't refund the membership fee. Writing a marketing webpage which doesn't match the Ts&Cs seems to be a way to try to mislead potential customers. We felt scammed. I'm wondering if this is possibly in breach of consumer rights law. It is completely self-defeating to treat customers in this way - the only thing it encourages is for us to tell everyone not to use your service.”

Helpful Report

Dear Francis, We are deeply sorry for the negative experience you have had with our company. Your feedback is crucial to us, and we genuinely apologize for any inconvenience and disappointment caused. Regarding the misunderstanding with the Fantastic Membership, we apologize for any confusion or miscommunication on our part. Our intention was to provide value and benefits to our loyal customers, and we deeply regret any disappointment caused. We have curated our Membership with the idea of providing freedom for our clients to explore different services while using the benefits. Best regards, Fantastic Services

“Had two guys this morning great job very polite friendly very pleased thankyou to them”

Helpful Report

“Do not use this company. They charge you so many hidden fees and are incredibly unhelpful and unprofessional. I've never experienced a company who operates like this, and will make you book additional hours of cleaning when you didn't request or need it and then make you pay a 100% cancellation fee. Save yourself the hassle and stress!!”

Helpful Report

Dear Jodi, Thank you for sharing your feedback. We deeply regret to hear that your experience with our service has been stressful and disappointing. Our customer care team will be delighted to look into this matter and discuss it further. We will be in touch with you shortly. Kind regards, Fantastic Services

“****APPALLING APPALLING APPALLING***** And getting worse all the time - no lessons learned just one bad experience after another! No loyalty and continuously bad services all round! While Rune Sovndahl and Anton Skarlatov, co-founders and CEOs of (definitely NOT) Fantastic Services appear to be heading out to their little events in the hope of winning awards for their business it makes me wonder if they actually have any idea of what is actually going on within their company! Do you gentlemen? Perhaps you should do a little investigating of your own and when you do maybe you will discover just how appalling your customer service team are and how they do not actually resolve, improve or indeed learn from their mistakes and failings. I have a plethora of stories that may make you rethink your business model and if you want to take part (and/or hope to be nominated again) in the future for further awards then perhaps you should hear some of the real stories of the cleaners you are sending out (or, as the case may be, often NOT sending out with no notification as to why) for your (not so) fantastic cleans! THEN you may want to realign things because your business will not survive otherwise! Good luck because you're gonna need it! Check out just a few of the photos of how these cleaners seem to think it's acceptable to leave beds at the end of their clean!!!! It's laughable! One cleaner actually asked me to explain to her why I didn't think it was acceptable!!!! I mean the duvets weren't even pushed into the duvet covers properly or entirely, beds were left without a bottom sheet (even though there is a service cupboard FULL of sheets and cleaning products), pillows without pillow cases, beds actually not even made - it's a joke. They're having a laugh. I asked one cleaner whether they are professionally trained to clean and why she thought the beds were acceptable and she told me 'yes, they are trained but not many people want their beds made'!!!!!! I mean......what??????”

Helpful Report

Dear Anita, Thank you for sharing your feedback. We sincerely apologize for the negative experience you had with our service. Your feedback is important to us, and we appreciate you taking the time to bring this issue to our attention. We deeply regret any inconvenience or frustration caused by this incident. We are committed to delivering the highest quality services, and it is clear that we fell short of your expectations. Rest assured, we have already initiated an internal investigation to better understand what went wrong and we will be implementing measures to prevent similar issues from occurring in the future. We are constantly working towards improving our processes to ensure that every customer has a positive experience. A representative from our customer care team will reach you as soon as possible to address your concerns and propose a solution. Kind regards, Fantastic Services

“I recently had the pleasure of using Fantastic Services for a carpet cleaning, and I am absolutely thrilled with the results! Having a house full of energetic kids, my carpet had become a canvas of various stains, from juice spills to art supplies. I honestly had my doubts about the carpet ever returning to its original state. But then came the magic touch of Fantastic Services' professional cleaner. Just one visit, and I could hardly believe my eyes. The carpet looked brand new, as if we had just rolled it out for the first time. I would highly recommend Fantastic Services to anyone in need of a professional carpet cleaning. Their team is efficient, professional, and they truly live up to their name. Thank you, Fantastic Services, for restoring my carpet and exceeding my expectations!”

Helpful Report

“The most traumatic experience I’ve had today. The staff was extremely rude non professional and left after one hour where was I had booked them for 5 hours and paid a hefty amount of £222 and left me in tears. Instead of refunding my amount the customer care has failed to even get back to me properly on the matter. I’m leaving reviews on every platform so other people cannot be mugged and stear clear of this dodgy organisation.”

Helpful Report

Dear Sadia, Thank you for sharing your feedback. We sincerely apologize for any inconvenience or frustration you experienced during your recent interaction with our company. Your satisfaction is our top priority, and we deeply regret that we did not meet your expectations. We value your feedback as it helps us identify areas for improvement and make the necessary changes to deliver a better customer experience. Please rest assured that our customer care team is already investigating the matter and a representative will contact you as soon as possible to discuss these issues and propose a solution. Kind regards, Fantastic Services

“On the 12th of April, I paid £55 for a rug cleaning service. I was promised a 5 step cleaning procedure and both sales representatives said it'll take roughly 30 - 40 minutes, fully aware of the larger size of my rug. Yet out of 5 steps, only 1 took place. It took a total of 5 minutes to complete the cleaning, the other 5 minutes was spent setting up and draining the equipment. A total of 10 minutes. I was promised a deep cleaning procedure and the cleaner spent 5 minutes steaming my rug. What a joke! I raised this complaint and the gaslighting response was beyond. The customer service representative denied any stains on the rug when the pictures they saw (because I sent them) weren't even close up to see the stains. They also claimed that the rug was preheated as part of their cleaning procedure, yet I stood there and saw none of that happen. Please avoid this company like the plague. I tried to solve this issue before leaving this review but their response has been unacceptable.”

Helpful Report

Dear Rohima, thank you for sharing your feedback. We are saddened to hear about the experience you had with your service and would like to deeply apologize for the inconvenience caused. Thank you for the opportunity to discuss the matter further with you and for your kind cooperation. We are pleased to know that a satisfactory resolution was found. Our customer care team remains at your disposal in the future. Kind regards, Fantastic Services

“I set up a gardening service for my sister in Dulwich as she was incapable of keeping her garden under control. The arrangement was for one cleanup visit every 8 weeks. Without contacting me (the one paying for this service) they got my sister to agree to a "waste disposal" visit which has just cost me £35. I still don't know what such a service is! However, I was not consulted and only found out about it when the bill arrived. Draw your own conclusions if you wish to enter partnership with these people if they are liable to do this to you. I cancelled all links with them today.”

Helpful Report

Dear Roger, Thank you so much for sharing your feedback. We are sorry to see that you have been left with such a negative impression of our service. We care about your experience and we always aim to provide excellent service and support our customers if something goes wrong. It was never our intention to let you down and we are determined to find out what went wrong and resolve the matter as soon as possible. Please rest assured that our customer care team is already investigating how this waste disposal service was organized and a representative will contact you today to discuss your feedback and assist. Kind regards, Fantastic Services

“I had booked for different services with Fantastic services. But my experience was appalling. They are not at all transparent in their charges. The quality has been very average for the kind of price they charge. They promise more and deliver less. Also, please if you want to cancel or reschedule a service please do it well in advance and read the fine prints very well else you will get trapped the way i was. They charge you for cancellation, rescheduling etc and please do your comms over email, please do not do it over phone. Because if you have spoken to them over phone and confirmed, they bluntly refuse to agree. So please please do not get trapped and lose your money the way i got. I would summarise the services i got as disgusting and appalling services :). Regards to all.”

Helpful Report

Dear Shiv, Please accept our sincerest apologies for the inconvenience caused due to the issue you encountered with our services. We appreciate you taking the time to provide us with feedback on your experience. At our company, we strive to provide the highest quality of service to our customers and we are disappointed to learn that we have fallen short in this instance. Please rest assured that we take your feedback seriously, and we will be investigating this matter thoroughly to ensure that it is addressed promptly. Our Customer Care team is grateful to have had the chance to get in touch and resolve the situation to an amicable standard. Thank you for your patience and understanding. We remain at your disposal and hope to see you again in the future. Best regards, Fantastic Services

“Fantastic services not good anymore. It’s ripoff now. On one occasion . Booked 2 hrs. The guys came did work for 1hr and left. I complained… but no support. Again I booked cleaner for 3hrs. Infact if I’d done myself it would be better. He only touched bathroom for couple of minutes and kitchen and left.. it was horrible… no hoover no proper clean. I had to redo all myself.. fantastic cleaners company just ripped me off my money for their own good and serious poor service.‘it’s very unfair”

Helpful Report

Dear Racahel, Thank you for your feedback regarding our cleaning service. We are very sorry to hear that your services have fallen below expectations. We are still committed to addressing any feedback that we receive and our Customer Care team would be happy to investigate this matter and work towards reaching a satisfactory resolution. Please share your reference number with us at customercare.social@fantasticservices.com and we will get in touch as soon as possible to assist. Kind regards, Fantastic Services

“Excellent customer service, with good people working at this company.”

Helpful Report

Dear Aleida, We apologize for the negative experience you had with our garden services team. This is not the level of service we aim to provide to our clients, and we take your feedback very seriously. We pride ourselves on providing professional and high-quality services to our clients and each time we fell behind out promise, we are deeply concerned. Our customer care team is grateful for the opportunity to reach out to you and assist in discussing and presenting the best possible resolution for your situation. Our whole team remains at your disposal if there is anything else we can take care for you in the future. Best wishes, Fantastic Services

“Extremely unprofessional services in the name of a cleaning club membership. Change cleaners at the last minute, charge where cleaning was not done, say they have refunded money when this has not happened and when one is frustrated and contact them they slam the phone! The complaints department never even responded. I am not going to hoover the flat after the cleaner has left. STAY AWAY I am disappointed as I joined them after a recommendation. STAY AWAY and SAVE HASSLE AND MONEY No one bothers to get back with complaint response let alone refund money and membership !!!! It’s a Spam”

Helpful Report

Dear Surabhi, thank you for sharing your honest feedback. We are truly sorry to hear about the experience you had with us and would like to sincerely apologize for the inconvenience caused. As a company, we constantly strive to improve the quality of the services we offer and part of that is to look into every feedback we receive. Therefore we would like to look into the situation and find a fair solution, that would restore your faith in us. Thank you for giving us the chance to assist you and for your kind cooperation. We are pleased to know that a satisfactory resolution was found. Our customer care team remain at your disposal in the future. Kind regards, Fantastic Services

“I can not believe it! The workman came to clean our oven and put his equipment on our HOB to clean them. He obviously dirtied our HOB and cleaned it with that piece of Steel Wool he was using as there were remnants all over the HOB of the steel wool. Our Housekeeper and my wife both came to me to say that someone had used steel wool on our BRAND NEW HOB!”

Helpful Report

Dear Brian, Thank you for your feedback regarding our cleaning service. We are very sorry to hear that the hob was scraped. We are still committed to address any feedback that we receive and our Customer Care team would be happy to investigate this matter and work towards reaching a satisfactory resolution. Please rest assured that we are working on your case and a representative will contact you as soon as possible to assist. Kind regards, Fantastic Services

“Very helpful advisors and courteous cleaners finished in no time and gave us a discount.”

Helpful Report

“We had a Christmas tree delivered this morning. The people who came were so lovely and the tree is beautiful. I highly recommend it!”

Helpful Report

“Had a terrible experience with Fantastic services today - booked a carpet clean carefully scheduled first thing so kids are in school as it takes 6-8 hours to dry at least plus chemicals. But due to snow last night schools are closed and I had to ask the not Fantastic services to reschedule- however they were adamant that I have to pay 50% penalty to reschedule (or 100% cancellation). I explained it’s a Monday morning- I alerted them as soon as I knew - but absolutely rigid and v unreasonable - I told them they are basically asking me to get carpets cleaned with chemicals while kids are in the house or to send them to school when it’s closed.so now I’m stuck with them for this clean but never ever will I use them again.”

Helpful Report

Dear Mini, Thank you for sharing your honest feedback with us. We realize as a valued customer of ours, providing you with a proper customer care and a felicitous response is essential. We as a company listen and take actions and we are eager to showcase the true value and determination of our customer care team in order to assist in turning this experience around for you. Our team is glad to have the chance to get in touch with you and provide a suitable resolution to the points you have outlined. We remain at your disposal going forward! Best regards, Fantastic Services

“I have been going in circles to arrange refunds for my clients for over 1 month now with your supposed customer service/complaints handling team. The wrong client credit/debit cards were charged numerous times and despite me doing all the admin work to figure out exactly what was charged incorrectly and providing a clear resolution with a breakdown of the charges we are still going in circles and have not been refunded. FS have acknowledged that the charges were incorrect, but now say we must wait until they are refunded by the third party contractors to provide us with the refund. Our relationship is with FS - not the contractors - so this is totally unacceptable. This firm have now cost me a client and reputation due to their total incompetence - AVOID THEM AT ALL COSTS - they will not refund you for their own mistakes.”

Helpful Report

Dear Chesham Property London, Thank you so much for writing about your experience with the service. We are very sorry to see that you have been left with such a negative impression. Our Customer Care team will investigate this issue right away and a representative will contact you today to assist and resolve it. Best regards, Fantastic Services

“Very poor service and they misrepresent their offer. Not recommended!”

Helpful Report

Dear JB, Thank you for sharing your honest feedback with us. We are saddened to hear that you are left let down with the provided service. Our Customer Care team is eager to investigate what has happened in order to present a proper follow-up and personally apologise for the mishap. In order for us to do so, may you please reach us at: customercare.social@fantasticservices.com and share your reference number. We will be delighted to take care of the matter further. Best regards, Fantastic Services

“I want to add on to my review below.... I was contacted by a lovely customer service personal who went through all the details of my experience and not only apologised for all the inconvenience but facilitated a refund of membership. I was really glad that a customer 's views were acknowledged diligently by someone from the team . I appreciate this effort. Original experience -Unfortunately my expectations were not met at all. Though during membership I was told every service could be provided in my postcode and within the next day but whenever I went on to book it, it was either not available in my postcode, or it was too late to book( even if more than 48 hrs notice) or you have to pay extra eg for transport of removal van from London to Manchester. The handyman n gardners didn't cover my postcode and end of tenancy cleaning couldnt be booked. So basically after paying the full membership I only got a one of cleaning service. I am always told, we can provide you all other services but unfortunately it's never the one I ask for.”

Helpful Report

Dear Montila, Thank you for providing us with your genuine feedback. Knowing about the experience you had is devastating for us to know. We are well aware how important it is for us to provide a reliable service and secure the best possible connection at the beginning. We would never allow for such a matter to remain unresolved and a member of our team is looking through all details again. It would be a pleasure for us to reach you, apologize in person, and find a way of addressing this. Kind regards, Fantastic Services

“Job reference number: 22111607KOKO The so-called handyman was supposed to assemble one small working desk. The agreed price was £78 and one hour of work. However, he did not know how to assemble the desk. The step-by-step manual did not help. It took him 2 and half hours, with my help and finally he did some sort of work. But then the final bill was £183, a complete rip off! There is nothing Fantastic with Fantastic Services, except that they will send you someone who does not know how to do the job and then you must help them and then expect to pay more. He did not use all the parts to assemble the desk, complete chaos! This is absolutely disgraceful. Never again! Avoid this company.”

Helpful Report

Dear Dragan, thank you for sharing your feedback. Please accept our sincere apologies for the experience you had with our services. As a customer-oriented company, we always strive to provide an efficient service for our customers, and seeing that we failed in this instance is truly saddening and deserves immediate attention. Thank you for giving us the chance to assist you and for your kind cooperation. We are grateful to know that an amicable resolution was found. Our customer care team remains at your disposal in the future. Kind regards, Fantastic Services

Fantastic Services is rated 4.4 based on 1,153 reviews