Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.36

4.4 Rating 1,153 Reviews

84 %

of reviewers recommend Fantastic Services

4.4

Based on 1,153 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

customercare@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

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English

“I paid over £300 to have my house cleaned prior to tenants moving. The cleaners broke my freezer drawer and neither fantastic services or the contractor would accept responsibility. SO in addition to the £300 I had to buy a new freezer drawer (which was only 2 month old). In addition they were 3 hours late turning up despite having confirmed the time with them earlier in the week. This had a knock on impact as the inventory was planned the same day so I had to juggle the cleaning and inventory simultaneously. No reason or apology was given. Finally, one of the cleaners had the worst body odour I have ever smelled. I had to open all the windows and air the house afterwards due to the lingering smell in every room in the house.”

Helpful Report

Dear Steve, Thank you for raising the matter to our attention. We cherish each received feedback. It is concerning to know that damage is noted and the fault falls on the team who has attended.As a customer-oriented company, we strive to ensure seamless and efficient aftercare so our clients can receive a suitable resolution to all of the complaints we receive. We do recognise the importance of punctuality for each service we provide, especially the time-sensitive ones and we want to apologise for the delay that has occurred with he appointment booked. It was a pleasure for our customer care team to be in touch with you and find a reasonable resolution. Client satisfaction is amongst our most important goals and honest feedback helps us to learn from the mistakes made. We remain at your disposal. Best regards, Fantastic Services

“This was one of the worst services I've ever used. I joined the membership as I needed the removals service as well as the end of tenant clean. The removal service team were very unprepared for the job. They were unhappy to find that I was on the second floor with a whole flat to move and were unfit for it too. I ended up carrying half of it myself in order to keep on track. I even had to get a friend to help them bring down a wardrobe. The team worked hard but I don't think they were properly briefed at all. The end of tenancy clean was a ridiculous situation. The cleaner was 2 hours late and did not notify me. It stated on the app that he was on the job which was a lie. When he turned up he was on his own which was also not what the company had stated. You should at least be two for such a task. I let him in and left him to it when I got a call from my neighbour saying that she had found our front door wide open as well as my flats. She waited for him for ten minutes without success. I had to then return to the flat. I called fantastic services yet again but without success seeing as you can never get through to them. An hour and a half later, they called saying he was locked out as he was moving the car. Again there was no phone call from him or the agency as soon as this happened. It took them that much time to notify me. So I went back again to the flat at 4pm and he agreed that he wanted to get the job done. He ended up staying until 9 pm! The next day I went there with my agency to see if they were satisfied with the clean and unfortunately a lot of places had not been tended to. I notified Fantastic Cleaners immediately which forwarded me to a complaint page where i put photos and details. they took 24h to suggest a new clean. Considering that this is an End of tenancy, they should be aware that time is of the essence. We had to hand our keys out the next day and all they could offer was two days later! We then had to turn to our agency and ask them if it was ok to clean after having already handed our keys two days before. We agree and then it took them again another 24H to respond to that! It was all set for the Friday and then I got a call saying that the team had covid so nothing was available until the Monday! Again I had to plea with my agency. On Monday, they were expected to pick up the keys at 9h30 at my agency. At 11h30 I got a call from them saying that no one turned up. I tried calling Fantastic Cleaners several times but they were unable to deal with the issue. They could only forward on the message to the complaints department. Four hours after they were meant to clean got a call from the complaints department stating that the cleaners went to the ER. This situation happens but the fact that no one notified me until 4 h later is shocking. So then they said they would send yet another cleaner on the Tuesday. This is 8 days after our initial first clean at this point. The cleaner apparently turned up and cleaned for an hour. Considering I had sent them a detailed list of what was to be done along with photographs this again is unacceptable. The agency went to have a look again and some of the work was again not done. This lack of quality and professionalism is shocking. Not only are the cleaners not trained properly but the costumer service is absolutely appalling. I have spend so much time chasing these guys, spending half my time on the phone. I complained to them again and they offered me the general £30 compensation. I would Avoid this company like the plague. It is definitely not wroth your time or money.”

Helpful Report

Dear Agathe, Thank you for your input and for your raised points, we deeply cherish honest feedback, as it provides us with an insight we would otherwise not receive. We humbly apologise for any hassle and inconvenience caused, following the events with your service. It has never been our intention to let you down, and we would be glad to assist in making things right. It is uncustomary for us as a company to be anything but informative when it comes to your services, and we have already taken action to locate the reason behind the delay in communicating this to you. Our desire has always been to create services people love and seeing that we have demonstrated a shortcoming is far from what we strive for. We realize as a valued customer of ours, providing you with proper customer care and a felicitous response is essential. We as a company listen and take action and we are eager to showcase the true value of our End of tenancy service and the determination of our customer care team. A representative will be assigned to your case immediately and will be in touch in due course. Kind regards, Fantastic Services

“Beyond a bad experience! We used their house moving service and the team managed to lose/steal some expensive and sentimental items. When we reported this, Fantastic(!) said they couldn't help as they use third-party movers - despite their website clearly stating it is their team and all the movers themselves wearing Fantastic Services branded clothes and driving Fantastic Service branded vans. They never offered to refund our lost/stolen items, despite advertising their level of insurance cover on their site, and they hid behind aliases on their complaints platform rather than reaching out personally to try and correct what was a traumatic experience (at a time of heightened stress anyway). Given we paid them to move all our belongings, the very least you would expect is for them to get everything from A to B. Not achieving this is awful enough. Not taking responsibility is paramount to theft. Shocking abdication of responsibility. Shocking level of service. Shockingly wilful refusal to do the right thing. Untrustworthy company that does not deserve your custom!”

Helpful Report

Dear George, Thank you for sharing your impressions. As part of our removals service, our goal has always been to ensure a seamless experience for our clients, and knowing that we have let you down on this promise is disheartening. We are concerned to know that you have faced difficulties addressing your concerns, and we are determined to assist. We are devastated to hear that there is something missing from your property and that your suspicion falls upon the service provider's team. Due to the seriousness of the situation and the allegations, we believe that the matter has to be investigated by the proper authorities to ensure the truth is revealed. As a company, we can only be fully cooperative and transparent, as we are as interested in having the matter resolved, as you are. Would you please share your reference number, in order for us to locate your file and help? Kind Regards, Fantastic Services

“Fantastic Services is a phenomenal company! Their response time, professionalism, customer service, and results are second to none. If you are experiencing a pest control issue, this is the company you need to call!”

Helpful Report

Dear Melani, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“Dependable professional service with a comprehensive and thorough checklist to ensure nothing is missed. Friendly, courteous and responsible pro. Highly recommend!”

Helpful Report

Dear Linda, We truly appreciate your feedback and are so glad to know that you enjoyed your service. We look forward to seeing you again and providing another Fantastic Service for you next time when you would need it. Kind regards, Fantastic Services

“I found these guys about 2 years ago. I signed up for the membership and for now I'm happy with the services. I've used them for cleaning - once a month for the house and a couple of times for the oven. They did great with a lawn mowing job as well. Always polite and friendly, no problems with delays, refunds, quality. All in all a great company!”

Helpful Report

Dear Josh, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“It is the second time I've used Fantastic Services. Quick and reliable, friendly service. I am a happy returning customer. 100 % recommended”

Helpful Report

Dear Courtney, It has been such a pleasure for us to have provided you with the Fantastic Service that you deserve. Thank you so much for this wonderful feedback. We look forward to seeing you again and assisting you next time when you need our help. Kind regards, Fantastic Services

“The team were awesome! Super responsive and fair price. They work fast and hard. Super committed, and don't hesitate on the heaviest or hardest rubbish that needs dealing with. I would hire again.”

Helpful Report

Dear Frank, We truly appreciate your feedback and are so glad to know that you enjoyed your service. We look forward to seeing you again and providing another Fantastic Service for you next time when you would need it. Kind regards, Fantastic Services

“The pest control treatment was carried our by a very professional technician. He made sure to inspect everywhere and he did his job very quickly and thoroughly. I’m very happy with the service. Thank you!”

Helpful Report

Dear Tom, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“I was advised by a friend to use Fantastic Removals, and I am not sorry. The team that was sent to do the job was beyond helpful and professional. Everything went smooth and without problems.”

Helpful Report

Dear Sebastian, Thank you for sharing your experience. Knowing that our customers are satisfied with the service we provide is very motivational for us and we will make sure we keep up the high standard and efficiency. Thank you for allowing us to assist you. Kind Regards, Fantastic Services

“Great carpet cleaning service! Fantastic Services sent me an exceptional cleaner who did a wonderful job steaming my carpet. All the stains were removed and it smells fantastic.”

Helpful Report

Dear Kathleen, It has been such a pleasure for us to have provided you with the Fantastic Service that you deserve. Thank you so much for this wonderful feedback. We look forward to seeing you again and assisting you next time when you need our help. Kind regards, Fantastic Services

“I have been using fantastic services for more than two years, and I'm a member of the Fantastic Club. They are always prompt and so helpful. I booked a removal service last week. I couldn't be more pleased. The guys made a stressful day much easier to get through.”

Helpful Report

Dear Abby, We truly appreciate your feedback and are so glad to know that you enjoyed your service. We look forward to seeing you again and providing another Fantastic Service for you next time when you would need it. Kind regards, Fantastic Services

“I called Fantastic Services about a mouse infestation at my parents house. They were able to come the same day and do the job in no time. Now it has been two weeks since the service was provided and there are no signs of those nasty creatures. Thank you, Fantastic Services!”

Helpful Report

Dear Jenny, Thank you for sharing your experience. Knowing that our customers are satisfied with the service we provide is very motivational for us and we will make sure we keep up the high standard and efficiency. Thank you for allowing us to assist you. Kind Regards, Fantastic Services

“I have used Fantastic Services for different services (gardening, cleaning and removal), and they have always been professional. Friendly people with great attention to detail. 5 stars deserved.”

Helpful Report

Dear Thomas, Thank you so much for taking the time to share this wonderful feedback with us. It is always a pleasure for us to assist our customers with a smile and make sure that you are provided with the Fantastic experience that you deserve. We look forward to seeing you again. Kind regards, Fantastic Services

“Great service!! Easy to reschedule if needed. They do what is needed to control pests on our property. The pest control guy visited us two times and did his job efficiently. Very professional and helpful.”

Helpful Report

Dear Finley, Thank you for your brilliant feedback. We are well aware of how important time is nowadays and we are grateful for the opportunity to demonstrate our quick and thorough service. It would be an honor for us to assist again. Warm Wishes, Fantastic Services

“I recommend the moving and storage service. People are professional and patient. I couldn't be happier with the services provided. Good value and will not hesitate to use again”

Helpful Report

Dear A. Tinsley, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“The team arrived on time and performed services for the quoted price. Great professional service. I will use them again and recommend the company to my friends and family.”

Helpful Report

Dear Beatrice, Thank you for your lovely feedback. We work hard in order to ensure we are punctual for our clients as we are aware of how important that is. Knowing that it is appreciated and results in happy customers is the sheer motivation for us. Thank you for choosing us, Fantastic Services

“Moving is always a stressful situation, but thanks to Fantastic Removals everything went well. They came in time, were very efficient and careful with our furniture.”

Helpful Report

Dear Parker, Thank you for your brilliant feedback. We are well aware of how important time is nowadays and we are grateful for the opportunity to demonstrate our quick and thorough service. It would be an honor for us to assist again. Warm Wishes, Fantastic Services

“I would definitely recommend Fantastic Services - the service is always great and the quality is fantastic. They're always willing to help, it's a great experience every time.”

Helpful Report

Dear Mel, Thank you for taking the time to share your feedback. Excellence is something we always strive to provide and we are happy to know that you were impressed. We remain at your disposal and we look forward to assisting you again. Warm Wishes, Fantastic Services

“Service was great! I got my deposit back and my landlord was happy with the results. I would definitely recommend this service to anyone.”

Helpful Report

Dear Gabriella, Thank you for sharing your experience. Knowing that our customers are satisfied with the service we provide is very motivational for us and we will make sure we keep up the high standard and efficiency. Thank you for allowing us to assist you. Kind Regards, Fantastic Services

Fantastic Services is rated 4.4 based on 1,153 reviews