Field and Trek Reviews

Name: Field and Trek
Rating: 4.17

4.2 Rating 4,777 Reviews

79 %

of reviewers recommend Field and Trek

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4.2

Based on 4,777 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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support@fieldandtrek.com

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Field and Trek 5 star review on 17th November 2017

Jeanette Helsted

Field and Trek 5 star review on 9th September 2017

Anonymous

Field and Trek 5 star review on 25th July 2017

Matthew Aves

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very poor servis,”

Helpful Report

Posted 10 years ago

“I submitted an order on the 30th November 2014, and today, the 13th December, I am still awaiting its delivery..!!!! On the 9th December I sent a request for information for the estimated time for delivery, and the obvious set up reply I got back was - "Your order FT40000012054238 has been picked and packaged and is awaiting collection by our courier. We have several collections throughout the day and so we expect that you will receive your order within the next couple of days." - If there are several collections a day, I should have received mine long ago..!!!! Furthermore, no response from the further enquiry I sent on the 13th Dec. asking for further info. No further communication to explain the reason no delivery or to give me a clue as to when I can expect it..”

Helpful Report

Posted 10 years ago

“I received no confirmation e mail but promotional e mails started immediately.No telephone number to contact company direct and query sent on web site went unanswered. A week later received e mail from Yodel that my parcel was on it's way. To add insult to injury I was asked to review my purchase before I had even received it. I chose Field and Treck because the price for the Brasher Supalites was good but customer service is so bad, never again!”

Helpful Report

Posted 10 years ago

“1: No customer service telephone number, the basic basis and backbone of any organisation. 2: No ability to adjust order before despatch 3: 0344 2459 230 number given to me by a store manager from his till receipt said "we are having technical issues" for 4 days. 4: Product arrived 2 days later than due date. I wonder if F&T is due to be sold by Spots Direct (owner). I wouldn't bid at auction!”

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Posted 10 years ago

“Still waiting for delivery details and you've got my money”

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Posted 10 years ago

“I have yet to recieve my order.”

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Posted 10 years ago

“I have been asked to write a review on a purchase I am still waiting for!!!! I have emailed to ask where it is and got a generic email back with a link that showed it is still waiting for collection from the courier... that was 5 days ago! I paid over £5 for postage...terrible service!”

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Posted 10 years ago

“Not received yet, no information on tracking.”

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Posted 10 years ago

“i would love to write a review, 7 days and have still not received the item????”

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Posted 10 years ago

“The item was delivered to our home address and not the specified delivery address, being my place of employment. It was only by chance that my husband was at home when the delivery took place for the third time. Quite a fundamental mistake I would have to say.”

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Posted 10 years ago

“Le prix que j ai paye ne correspond pas au prix indique sur votre site et j ai reçu le sac avec l antivol accroche, vous avez oublie de le retirer.”

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Posted 10 years ago

“Ordered goods on the 30th Nov. and it is now the 9th Dec and they are not delivered. No correspondence or update since placing the order.”

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Posted 10 years ago

“Have not received my boots yet!”

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Posted 10 years ago

“Have not got it!!!”

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Posted 10 years ago

“I have not received it yet”

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Posted 10 years ago

“I can't review something that hasn't arrived yet”

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Posted 10 years ago

“I would review the products if I actually had them. They were collected by Yodel on 1st December and haven't been delivered yet (7th December). Please just use the post office? Sorry-I'm not happy with this. Speak to Yodel because I can't!!!!”

Helpful Report

Posted 10 years ago

“Not at all sure where my package is. It was supposed to be delivered Thursday according to the tracking site but it never arrived. The tracking site now appears to say It was delivered and signed for Saturday but it is Sunday I have no package still, no sort of notification through the letterbox. I don't know what is happening. Not a very good service benches delivery service at all. Don't know if it is going to be delivered or not.”

Helpful Report

Posted 10 years ago

“order placed and despatched on the 2nd dec, item needed for weekend away, item still in transit....I do not expect to pay now for the carriage”

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Posted 10 years ago

“I have still yet to receive these items, I have contacted Yodel who say they have not received them from yourselves. Please contact me to explain this.”

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Posted 10 years ago

Field and Trek is rated 4.2 based on 4,777 reviews