FinestCarMats.co.uk Reviews

Name: FinestCarMats.co.uk
Address: 291 Halley Road, London, 291 Halley Road, London, London
Rating: 4.05

4.1 Rating 1,753 Reviews

75 %

of reviewers recommend FinestCarMats.co.uk

4.1

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

info@finestcarmats.co.uk

Location:

291 Halley Road, London,
291 Halley Road, London
London
E12 6UE

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FinestCarMats.co.uk 1 star review on 11th November 2024

Akin

FinestCarMats.co.uk 5 star review on 1st October 2023

Kevin Young

FinestCarMats.co.uk 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered for walk through 2018 sprinter onwards and the fit is awful so will only buy genuine from now on/ also have the remains of tape on which is like removing chewing gum Have not had any reply from emails yet”

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Posted 3 years ago

“It has been 2 weeks and I still haven't received my car mats.”

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Posted 3 years ago

“Still not received!”

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Posted 3 years ago

“I received half of my order. I wanted rubber mats with an m sport logo on them and received the rubber mats with no m sport logo on them. I told them this and awaited their response. I was then told I'd be getting a refund on the m sport logo which was missing instead of asking me how I would like to proceed and before I could tell them what I wanted, which was what I paid for they refunded me thinking that is what I would want. I wanted to return the rubber mats and have the order I placed and paid for come through to me. I told them what I wanted and was sent a review email as a response. So here the review of my experience. I won't be using them again. I'm an unhappy customer.”

Helpful Report

Posted 3 years ago

“I paid for the top quality mats and was sent mats that were the wrong shape. I contacted customer services but they claimed that the mats were correct, even though I sent a picture of the mats against the original manufacturers showing all the differences”

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Posted 3 years ago

“Despite me giving my registration number to ensure that I ordered the correct mats, the drivers mat did not fit. After complaining, I received an email stating that I did not supply such details and ordered the wrong ones. DO NOT PURCHASE MATS FROM THESE PEOPLE AS THEY ARE NOT HONEST. Also very poor packaging which was ripped open on delivery”

Helpful Report

Posted 3 years ago

Hi Alan, Thank you for your purchase, sorry to hear about your experience. Inputting your registration allows our system to show the closest match for your specific model. It is still the customers responsibility to manually check if the mats will fit their vehicle as there are so many intricate variations we cannot account for. The packaging will have been ripped open in transit, something we can't take responsibility for, but will definitely look into improving where we can. We would be happy to apply a generous discount to a new purchase so you can get the correct mats Alan. Just email the team on info@finestcarmats.co.uk Thanks, Cal

Posted 3 years ago

“They are of extremely poor quality for money and have been trying to return them for a full refund and for you to send me a pre paid label.”

Helpful Report

Posted 3 years ago

Hi Raymond, Thanks for leaving a review. The mat selection/quality you chose was the 470gsm carpet which is our basic standard mats. If you required a thicker quality, you had the option to do so and we showcase this but you’ve gone for the basic pack. Your order is classed as customised since you added a trim colour & heel pad, this is non-refundable and is stated on our product page quite clearly. We are more than welcome and happy to send you a 20% discount code if you require a higher quality set - please email us at info@finestcarmats.co.uk.

Posted 3 years ago

“I have not received the car mats as it appears they have delivered to the wrong address, and the courier are denying this even though the picture they are showing me is not my house.”

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Posted 3 years ago

“I DO NOT HAVE MY CAR MATS YET!”

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Posted 3 years ago

“Mats don’t fit.”

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Posted 3 years ago

“Well update from my last review, emails sent to info@finestcarmats, got a few replies, asking for photos, photo sent, but they were'nt bright enough to open the attachment. Then get an email to contact sal@finestcarmats, so do just that, to the get a reply to email info@finestcarmats. I say iv done that, and replied with contact sal@. I email saying "am i going to get a reply or do you just ignore and hope i go away?" And guess what.... no reply. DO NOT ORDER MATS FROM THESE, TOTAL RIP OFF!”

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Posted 3 years ago

“Bought car mats didn't fit. Contacted company which were no help .... just said wrong mats... contacted since no reply. I wouldnt waste your money or time”

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Posted 3 years ago

Hi Jenna, We've not recieved any contact from you while looking at our support ticketing system and it's very unlikely we'd reply with 'Wrong mats' as we go above and beyond that in assisting every one of our customers. Please contact info@finestcarmats.co.uk so we can assist you.

Posted 3 years ago

“I'm not happy at all as I received the wrong car mats and there is no telephone number to call. I have emailed three times to complain, receive one reply which didn't help and said that they couldn't ring back. A very poor and disgusting customer service so far. Who has a business without a phone these days!!!”

Helpful Report

Posted 3 years ago

Hi, Could you please email info@finestcarmats.co.uk, if you have emailed we should have replied - but i cannot take this further without knowing your name as this review is from an anonymous name. Please email us so we can assist you further.

Posted 3 years ago

“Front mats were completely wrong fit. I made contact and was asked to supply details and photos, which I did. A week later, heard nothing. Even after I followed up, nothing. Very poor indeed.”

Helpful Report

Posted 3 years ago

“Ordered last month and never received them, no contact to say there was any issue. Tried to contact your company and as no telephone number had to use live chat, which was a total waste of time as after ten minutes they told me to send an email. Then got a call from a mobile number of one of your staff who said they’d look into it and assured me they’d call back yesterday, never heard a thing. Dreadful customer service, rest assured I won’t order from your company again or recommend. This has went on since last month, would have been quicker and easier to go to shops and buy car mats!!!”

Helpful Report

Posted 3 years ago

Hi Amanda, We're very sorry to hear about this. If you could email us via info@finesrcarmats.co.uk one of our team will make sure this issue is resolved for you. It can be very busy at times which can cause a delay getting back to you but admittedly, this shouldn't have happened. We hope you can accept our apology and speak with our customer service team to get this rectified right away. Thanks, Callum – Founder

Posted 3 years ago

“I ordered the mats paid extra for rubber bits in drivers mat, they arrived without the rubber contacted and got a reply quickly to say sorry and would send said may out, then get someone at my door from evri to collect all mats and still no driver side mat with the rubber, not happy at all”

Helpful Report

Posted 3 years ago

“I have tried contacting finest car mats on a number of occasions through the live chat. I understand they are very busy but trying to stay online waiting for replies is very annoying to then have to start the convo all over again, I was told to email. I did email the respond I got was a ticket number I then had to resend the email with the ticket number and I’ve still no reply or no car mats. I ordered the mats start of august and apparently they are delivered but I’ve not received them.”

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Posted 3 years ago

“Car Mats arrived but missing the fixings, emailed and was promised this would be sorted promptly. 1 month later and many email chase ups, nothing! No responses and complete ‘radio silence’ nowt from info& or Sal ! Shocking customer service - Tom J”

Helpful Report

Posted 3 years ago

Hi Tom, Really sorry to hear about this. We're having trouble finding your ticket as we've had some issues that's effecting older orders. Could you re-send a new ticket to info@finestcarmats.co.uk – I will personally make sure I request the new fixings for you. Thanks, Callum – Founder

Posted 3 years ago

“Sent wrong mats”

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Posted 3 years ago

Hi John, So sorry to hear about this. There are thousands of car makes/models/years and variations of mats so on rare occasions, the incorrect mats are selected or manufactured. If you email us via info@finestcarmats.co.uk our customer service team will be more than happy to resolve this for you. Thanks, Cal

Posted 3 years ago

“I had these mats delivered last week for my Ford Smax and can’t work out why the rear mats are two different shapes,it means one of them doesn’t fit properly,also the fixings for the front mats are of a poor quality as the plastic insert for the hole is in 2 pieces and because I chose the thicker quality mat it does not clamp together in order to secure the mat to the floor.Really disappointed,as I’ve just got the mat lying on the floor unsecured due to the poor fixing.”

FinestCarMats.co.uk 1 star review on 14th August 2022

Helpful Report

Posted 3 years ago

Hi John, I'm really sorry that you've experienced these issues – We can't find any existing tickets that gave us the opportunity to rectify the issues unfortunately. Please email our customer service team via info@finestcarmats.co.uk – They will be more than happy to investigate this and do everything they can to ensure this issue is resolved so you have the right car mats that fit your Ford SMax. Thanks, Cal – Founder

Posted 3 years ago

FinestCarMats.co.uk is rated 4.1 based on 1,753 reviews