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Floorstore Reviews

4.8 Rating 225 Reviews

96 %

of reviewers recommend Floorstore

Company Reviews

4.8

Based on 225 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Floorstore:

Floorstore, widely recognised as one of the UK’s leading flooring suppliers.

Established in Leeds since 1961 we are a family run business constantly striving to introduce new products sourced from all over the world, offering us a leading edge against our competitors, in all aspects of the floor covering market.

Here we pride ourselves on offering the highest quality products at the best prices, fitting and delivering throughout the UK on a daily basis, with our sales team sharing over 150 years of collective knowledge in the flooring sector.

Our awardwining showrooms are seen to be a leading light in developing flooring’s tailored to the customer’s requirements. Come visit us and explore our vast range, or call and speak to a friendly advisors.

Visit Website

Phone:

0113 831 4310

Email:

sales@floorstoregroup.co.uk

Floorstore 5 star review on 15th January 2022

Charlotte Hunter

Floorstore 4 star review on 24th August 2021

Mrs Rebecca Richardson

Floorstore 5 star review on 13th July 2019

Floorstore 5 star review on 13th July 2019

Floorstore 5 star review on 12th July 2019

Jane Thompson Interiors

Floorstore 5 star review on 9th February 2019

Floorstore 5 star review on 22nd September 2018

Mr & Mrs Endicott

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used this company twice now and definitely not disappointed! Very good service, Johnny was very patient when I was choosing and change my mind every 2 seconds, Mark, the fitter, was really reallygood, had to move my day, but it made it up working on his day off the week after!! Great service. I now have to adjust one thing, but I am sure he will be on the case in no time! Thank you!”

(Floorstore, Leeds) - Posted 5 years ago

“The overall shopping experience with Floorstore was a pleasure from start to finish. They have a broad range of flooring options in their huge showrooms and the staff were helpful and knowledgeable, without being pushy. We received some excellent advice, with options for our consideration on both wooden and carpet options, with each item coming with a detailed product knowledge so we could make an informed decision based on everyday use, maintenance and budget. All liaison with the team, specifically Liam, was a pleasure with our needs always front of mind, with absolutely no hard sell or pushy sales tactics. Despite being a potentially challenging customer, based on some changes to our specification, these were accommodated swiftly and courteously and I was delighted to confirm our full order through one single supplier that exceeded our expectations. Delivery and installation was also done at a time to suit us, making the whole experience as easy as possible for us.”

(Floorstore, Wakefield) - Posted 5 years ago

“I went to floorstore 4 times before deciding which flooring and carpet to buy. The staff were Great not pushy and just let you look around and decide. Oniel did a fantastic job of sorting out our order and even when the fitter ran out of flooring he sorted out what we needed straight away!. I am so happy with my flooring and carpets! Floorstore did a fantastic job!.”

(Floorstore Outlet, Regent Street) - Posted 5 years ago

“The staff in the shop were great, no pressure to buy. They were happy to give us all the information we needed to help us choose the right flooring. Would definitely recommend this family run business”

(Floorstore, Wakefield) - Posted 5 years ago

“Excellent service. Everyone I dealt with at the Leeds branch was well-informed and helpful, not to mention courteous and friendly. I mainly dealt with Jonny Holian but the manager and the owner were also extremely helpful. They also remembered me as I went back at least 2 or 3 times. One particularly good thing was that they allowed me to take away 3 of their large sample boards of flooring to see how it looked in situ instead of relying on the tiny pieces that manufacturers provide. I offered to leave a deposit on these to assure them that I would bring them back but they declined, How good is that! On top of that the price was very competitive and the delivery service first class. In my experience, companies don't come much better than Floorstore.”

(Floorstore, Leeds) - Posted 5 years ago

“I've shopped at the Wakefield store a few times now and have been so impressed by the staff knowledge every visit. Especially Robbie, a very knowledgeable you lad. Thanks, will certainly be back again when we replace other areas if the house.”

(Floorstore, Wakefield) - Posted 5 years ago

“found a good variety of flooring. staff helpful and knew their stuff.”

(Floorstore, Wakefield) - Posted 5 years ago

“Very nice quality floor, great service and advice from the sales person at Wakefield store. Website could be better.”

(Floorstore, Wakefield) - Posted 5 years ago

“Very happy with the service & the product.”

(Floorstore, Wakefield) - Posted 5 years ago

“MY experience with Flloorstore has been very dissapointing. The customer service was poor. Members of staff, not welcoming, I was sold a product I didnt request which was more expensive. Generaaly not happy. However, rhe fitter Peter was very professional, he was understanding to the fact that the store messed up, and was helpful in getting the work done asap. The work he carried out was to a high standard, and I would suggest to anyone who is getting a floor fitted to request for Peter. The reason for this is that other fitters from the floor store , do not takecare not to damage your woodwork or alarm wires. Further expense that I wasnt expecting. To end on a.positive note, the products they sell are of good quality.”

(Floorstore, Leeds) - Posted 5 years ago

Dear Miss Charles, Thank you for your review; We read and acknowledge all feedback so we can constantly improve as a team. We have recently redeveloped the front of our store with a reception desk, immediately as you walk in, enabling us to give even more attention to our customers moving forward. I am personally upset to hear that your experience of our team was underwhelming and assure you this is not the high standards we adhere to as a business. Generally everyone is greeted with a smile and even the offer of a fresh cup of coffee or cold drink to make you feel welcome. We are a family business and have strong values, which is why we take your comments extremely seriously. Once again thank you for the feedback, I did not want you to think this would go unnoticed and I am always available if you need any assistance in the future. Kind regards, Simon General Manager

Posted 5 years ago

“Very quick turnaround and good quality install”

(Floorstore Outlet, Regent Street) - Posted 5 years ago

“Very helpful good product st a good price”

(Floorstore, Wakefield) - Posted 5 years ago

“Excellent in store attention and advice. Prompt quotation followed by efficient, friendly and knowledgeable fitter. Overall a very positive experience. Would certainly recommend.”

(Floorstore, Leeds) - Posted 5 years ago

“Vast range of products and knowledge. Floorstore representative came out to the property and measured up. Quote was with me the next few days. The flooring was then booked in and laid a few weeks later. Very happy with the quality and care that was taken.”

Floorstore 5 star review on 22nd September 2018

(Floorstore, Leeds) - Posted 5 years ago

“The service was excellent and the new carpet matches really well”

(Floorstore, Leeds) - Posted 5 years ago

“My experience with Floorstore was excellent, particulally with Simon, who was very swift and efficient in replying to my email enquiry. On arrival at the store, unexpected, shortly before closing time, I was greeted pleasantly and immediately by a member of staff. Simon continued with my query and dealt with it in a timely and efficient manner. I would use Floorstore again and recommend to everyone I know. Excellent for customer service, efficiency, quality of products and prices.”

(Floorstore, Leeds) - Posted 5 years ago

“Friendly, helpful, efficient and a good price. Would recommend and would use again.”

(Floorstore, Trade) - Posted 5 years ago

“After a minor hiccup with my first order everything turned out ok and the second order went as planned. The carpet and laminator fitters were excellent”

Floorstore 4 star review on 23rd August 2018

(Floorstore, Wakefield) - Posted 5 years ago

“Nicely laid out store. All staff very helpful, no pressure approach, happy to help when required. Goods delivered on day promised with helpful delivery men. Good selection of flooring products.”

(Floorstore, Wakefield) - Posted 5 years ago

“very disappointed with the standard of performance from the showroom people/measuring dept, buying the materials was painless and easy, after that it went down hill, one of your chaps came to out to check the measurements were correct and check what beading and joining's we would require, that done he said he would be in touch shortly about our requirements and the cost, that's the last we heard about anything, we never received an up date on the costs of the extras or confirmation that all was in order, after several calls to the showroom we still didn't get any further until I rang again this morning (07/08/2018) when I spoke to a Mr Chi Hing Bang who kindly sorted out everything for us, unfortunately I have cancel your fitter in preference to our own , we have paid the balance by BAC'S and our fitter will be collecting the materials around 23/25/08/2018, had it not been for Mr Chi I think we would have cancelled the whole transaction. our thanks to Mr Chi Hing Bang”

(Floorstore, Leeds) - Posted 5 years ago

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Floorstore is rated 4.8 based on 225 reviews