Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,730 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am usually very pleased with the service I receive from Flying Flowers and for this reason I always use this company. However, this time my order was delivered to the wrong address which caused a delay in delivery. The flowers were finally delivered on 24/12/2021 and were beautiful. It was just a shame my daughter had to wait for them.”

Helpful Report

Posted 3 years ago

Hi Sheila, Thank you for your review. So sorry for the delay in delivery. I am pleased the flowers arrived and were beautiful. Your feedback is much appreciated. Regards Sue

Posted 3 years ago

“Flowers ok but fewer than expected. There didn’t seem to be any free chocolates as had been indicated?”

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Posted 3 years ago

Hi Christine, thanks for taking the time to leave us some feedback, I just wanted to let you know that I have sent you an email regarding this. Have a nice Christmas. Many Thanks, Laura

Posted 3 years ago

“Website would not complete the last order I tried to make & I was unable to get through on the phone. Previous orders have been fine”

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Posted 3 years ago

Dear Margaret, I'm sorry you experienced a problem with our new website. We're trying our best to iron out the 'glitches' as soon as possible. I have emailed you in response to your feedback. Best wishes, Linda

Posted 3 years ago

“Good value for money but flowers weren’t delivered on the day they were planned for (2 days late)”

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Posted 3 years ago

Thank you for leaving feedback, sorry to hear this. Please contact us with your order details if you wish us to investigate. We do advise that all our flowers are delivered for free by trusty Royal Mail, with 93% arriving on the day you choose. And if you want them on the day, upgrade to DPD delivery at the checkout. So I am very sorry that your flowers arrived two days late. Best regards Michelle

Posted 3 years ago

“Ordered a mini Christmas tree to be sent as a gift to a relative. Item not received when expected & no dispatch email sent to me until a few hours before it was delivered. Tree was OK but lopsided & had to be re-potted on receipt. Not all decorations as described in the listing were in the box. Disappointing as it was a gift.”

Helpful Report

Posted 3 years ago

Hi Susan, I am very sorry to hear this, I have sent you a separate e-mail regarding your review. Best wishes Jo

Posted 3 years ago

“Very impressed with the delivery and the items. But one of the lights for the tree was so tangled they didn’t work. One unhappy little boy”

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Posted 3 years ago

Hi Janet, I am so very sorry to hear this, and understand how disappointed you must be. I have sent you an email to address this issue. With kind regards Michelle

Posted 3 years ago

“The last couple of times I have ordered flowers the delivery and flowers were first class. I found placing the order was unnecessarily complicated.”

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Posted 3 years ago

Hi Michael, I'm sorry you experienced issues with our new website. Thank you for your feedback, this will help us improve our service. Kind regards, Linda

Posted 3 years ago

“I only rated it with a 3 out of 5 because for one it was meant to be delivered on the 7th then I had an email to say it wouldn’t be delivered until the 9th but then still didn’t arrive until the 10th, with some of the cheese defrosted and some half defrosted, so just a bit disappointed.”

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Posted 3 years ago

Hi Christina, thank you for leaving us your feedback. I have sent you an email in regards to this. Many thanks, Beth.

Posted 3 years ago

“My mother in law sent me a photo of the flowers that where delivered and nothing like your photo only half the amount and only got a day or two life left in them”

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Posted 3 years ago

Hi Alex, This is very disappointing to hear and certainly not our ususal standard. I have sent you an email with our apologies. Kind regards, Linda

Posted 3 years ago

“Flowers didn’t arrive on the day that I ordered them from very disappointed won’t use you again”

Helpful Report

Posted 3 years ago

Dear Valerie, I'm sorry you were disappointed. With the free delivery option by Royal Mail we cannot guarantee delivery on a specific day. There's a 90% chance it will arrive on the chosen date, but there is a small chance it will be delivered on the next working day. This is explained on our website and in our catalogues. Kind regards, Linda

Posted 3 years ago

“Have happily used this company before but this time I was disappointed. The flowers arrived a day late and my son showed me them on zoom. Nowhere near as many blooms as in the picture on the website. Didn't feel the bouquet represented value for money.”

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Posted 3 years ago

Hi Janie, I'm sorry you were disappointed with the flowers. I have sent you an email in response to this. Kind regards, Linda

Posted 3 years ago

“The flowers were lovely and enjoyed by the recipient. It’s a pity they took an extra 2 days to get there.”

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Posted 3 years ago

Dear Mary, I'm so sorry your delivery was late, this is not our usual level of service. I have sent you an email with our apologies. Best wishes, Linda

Posted 3 years ago

“I ordered a small Christmas tree, with a few lights, which is exactly what my friend received! No place to add free chocs that I could see and they never received any. Very expensive for what it was. My friend appeared to be completely underwhelmed.”

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Posted 3 years ago

Hi Jayne, I'm sorry you and your friend were disappointed. I have sent you an email regarding this issue. Kind regards, Linda

Posted 3 years ago

“Easy ordering process but the flowers sometimes don't feel like good value for money..sorry”

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Posted 3 years ago

Hi Fiona, Thank you for taking the time to leave feedback, I am very sorry that you feel this way, and have passed this message on to the appropriate department. With kind regards Michelle

Posted 3 years ago

“All ok, did arrive a day late”

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Posted 3 years ago

Dear Paul - Thank you for taking the time to leave a review. I notice you used the free delivery option. This has a success rate of 90% with a slim chance the order will be delivered the day after. We do offer a courier service with guaranteed delivery date for important occasions. Kind Regards Anita

Posted 3 years ago

“The flowers weren’t as large as the picture showed. Ive used flying flowers all the time although not often. This is the 1st time i have been disappointed. I have attached a picture of what was received and what i ordered.”

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Posted 3 years ago

This is disappointing to hear Joanne. I can confirm that I have sent you an email regarding this. Best wishes, Valerie

Posted 3 years ago

“Was a bit disappointed as there were only roses put in should have been something else with them.”

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Posted 3 years ago

Hi Kathleen, I'm sorry you were disappointed, but the freesias are sent out in bud and will not show any colour when they arrive. Give them a couple of days to open up and they will look beautiful. Best wishes, Linda

Posted 3 years ago

“Flowers arrived on time but several flower heads had been broken off the stems. No plant food either.”

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Posted 3 years ago

Hi John, I am sorry you were disappointed with your recent purchase. I have sent you a separate email to address this matter. Kind regards, Vanessa

Posted 3 years ago

“The flowers arrived when suggested but I had ordered free chocolates in addition and these were not delivered. When I checked my order this had not been included, despite me definitely selecting that option.”

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Posted 3 years ago

Hi Pin, Thank you for leaving a review. We appreciate your feedback. Kind regards, Linda

Posted 3 years ago

“The flowers arrived quite squashed, due to the very thin packaging. We appreciate the fact that your company are trying to reduce packaging and thus reduce waste, however we feel that these flowers needed slightly more room for their journey. They did pick up fine after being in water and I have had an email with a full refund, which was very much appreciated, thanks. I will still be using your company in the future as I have always been very pleased with your service.”

Helpful Report

Posted 3 years ago

Dear Tracy - I'm really sorry to hear about this. Your comments have been fed back to our Quality Assurance Programme so that we can improve in the future. I'm glad that my colleague addressed this issue for you. Kind Regards Anita

Posted 3 years ago

Flying Flowers is rated 4.4 based on 11,730 reviews