Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was the first time ever buying flowers and I thought I would purchase local. I want to say the smell of them were amazing and the range of colour was perfect. But when they arrived it was a day late and when my partner opened them they had looked squished like an IKEA flat pack item, leaves were broken and flat flowers. My partner said it was the thought that counted as she new I don’t buy flowers. They smell lovely and the colours are beautiful.”

Helpful Report

Posted 3 years ago

Hi There - I'm really sorry to hear about this. It's not our normal standard of service. I can see that you have been in contact with one of my colleagues and they have addressed this for you. Kind Regards Anita

Posted 3 years ago

“I ordered the flowers for my mom as a thank you. The flowers arrived on the expected date which is good and in general the flowers were lovely. However the roses were awful and didn’t last long at all. It wasn’t the guard petals, they were all brown in the centre of the roses and at the top of the stalk. Such a shame as the rest of the flowers were lovely but the roses being brown did spoil the display. It was the first time ordering letterbox flowers and I don’t think I’d rush to order again.”

Helpful Report

Posted 3 years ago

I'm sorry to hear this, Penelope. I can confirm that an email has now been sent to you in relation to this. Thank you for taking the time and leaving us your feedback. Best wishes, Luke

Posted 3 years ago

“Some of the flowers were broken which as a shame, The accent plants stopped leaves on the second day.”

Helpful Report

Posted 3 years ago

This is disappointing to hear, John. I have sent you and email in relation to this. Thank you for taking the time and leaving us your feedback. Best wishes, Luke

Posted 3 years ago

“Not my favourite bouquet sadly”

Flying Flowers 3 star review on 23rd June 2021

Helpful Report

Posted 3 years ago

Hi Jo, sorry to hear you are disappointed. Thanks for taking the time to leave us your review. Best wishes Stacey

Posted 3 years ago

“It would be helpful to customers if on your internet display what a customer has to do to place an order after they have made a choice”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for taking the time to leave a review all feedback is appreciated. Regards Sue

Posted 3 years ago

“Flowers arrived a day late..spent £27 on a bunch of flowers that I could have got from waitrose for £15...would have hated to see the bunch without the 50 percent extra foc..very disappointed and will not be using again..”

Helpful Report

Posted 4 years ago

Hi Blair, sorry to hear that you were disappointed. I have sent you an email about the issue you have raised. Thanks for letting us know. Best wishes Stacey

Posted 4 years ago

“This experience wasn't good: my gift should have been delivered Tuesday 1st or Wednesday 2nd June by Royal Mail. The recipient said they were delivered Friday night or Saturday morning? The flowers were much the worse for wear and were in very poor condition. Have only had one problem before with Flying Flowers, when Lindt chocs I paid for were not enclosed; normally I am very happy with the flowers, service, delivery et al. But this delivery to my friend is upsetting; why were the flowers not delivered on time but some 3 - 4 days later. Poor.”

Helpful Report

Posted 4 years ago

Hi Veronica I am very sorry to hear this. I can confirm I have sent you an email. Kind Regards Lynda

Posted 4 years ago

“Not up to usual standard. One carnation already brown and floppy Gerber. Generally very dry stalks and leaves. Most did revive after severe shortening of stalks. My daughter, to whom the flowers were gifted, has only told me this today.”

Helpful Report

Posted 4 years ago

Good morning Eileen, I am sorry to learn of this. I have sent you an email to address this. Thank you for taking the time to leave us your review. Best wishes, Sophie

Posted 4 years ago

“The recipient was pleased with the flowers although, initially, they appeared wilted but revived after some hours in water. I will definitely be ordering again, thank you!”

Helpful Report

Posted 4 years ago

Hi, I'm pleased to hear you liked the gift. Thank you for taking the time to write a review. Kind regards, Liam.

Posted 4 years ago

“Delivered on time flowers not satisfactory will not order again”

Helpful Report

Posted 4 years ago

Hi Lynda, I'm sorry you were disappointed with your gift. If there is anything we can help with just send us an email to hello@flyingflowers.co.uk. Thanks, Carl.

Posted 4 years ago

“The flowers they received didn't look a lot like the picture nor did it look like double the order.”

Helpful Report

Posted 4 years ago

HI Ann - I'm sorry to hear about this. It's not our normal level of service. I have sent you a separate email regarding this issue. Best Wishes Anita

Posted 4 years ago

“Flowers were lovely however post man never knocked and put package round the back when daughter was in due to new baby”

Helpful Report

Posted 4 years ago

Hi Christine - I'm really sorry to hear about this! It's not our normal service level and I've sent you a separate email to address this. Kind Regards Anita

Posted 4 years ago

“My sister said the flowers were very nice though there were only 2 sprigs of stocks not 3 as shown in the picture of 'Twinkling Nights'. I thought the price included a small box of chocolates as well but none were delivered which was disappointing as I believed you included some chocolates in the price. The description was misleading it seems. Not good value.”

Helpful Report

Posted 4 years ago

Hi Rosemary, I am sorry to hear that you were disappointed. I have sent you an email about this. Thanks for letting us know. Best wishes Stacey

Posted 4 years ago

“Good service in general but unfortunately two of the flowers had broken stems on this occasion.”

Helpful Report

Posted 4 years ago

Hi Natalie,I am so sorry to hear this, I have sent you a separate e-mail regarding your review. Best wishes Jo

Posted 4 years ago

“Was really disappointed with the bouquet I ordered got my friends birthday as there were no sticks snd it was smaller than the pic of Citrus Zing. However after emailing my complaint I was promptly answered snd offered a 25% refund which I accepted and bought my friend another bunch from Tesco to make up.”

Helpful Report

Posted 4 years ago

Hi Sheila, I'm sorry that you were disappointed, but I'm glad we were able to put it right for you. Kind regards, Carl.

Posted 4 years ago

“Disappointed. Anniversary flowers delivered were fading, or dead. Post complaint customer service was good, but still v poor happening for special occasion.”

Helpful Report

Posted 4 years ago

Hi Christopher, I'm sorry you were disappointed with your gift. I'm happy that we were able to resolve this for you. Kind regards, Carl.

Posted 4 years ago

“A little disappointing only 2 roses and 2 stocks!”

Helpful Report

Posted 4 years ago

Hi Anne, I'm so sorry there were stems missing from your gift. In regards to this I have just sent you an email. Kind regards, Carl.

Posted 4 years ago

“Freechocs were offered with the flowers I ordered they were not delivered. Because I omitted to register the code ,this was not made obvious, I am of the appionion that was deliberate , you did not want give the chocolates away, for free. Moral read the small print check everything!!!!”

Helpful Report

Posted 4 years ago

Thank you for your feedback David, we send our promotional codes out via email and they are also advertised on our website, you must enter the promotional code to receive the promotion. Our apologies you was disappointed on this occasion. Kind regards, Amy

Posted 4 years ago

“Slightly disappointed on the appearance of the flowers ordered, even though they were in bud for delivery.”

Helpful Report

Posted 4 years ago

Hi Mona, I'm so sorry to hear this, it is not the level of service we aim to provide. I can see that we have now been in touch with you regarding this matter. Thank you for your review. Best wishes, Vanessa

Posted 4 years ago

“The flowers were 2 days late. However they were beautiful. I did pay extra for guarantee delivery. They were supposed to arrive on the Thursday but did not until the Saturday.”

Helpful Report

Posted 4 years ago

Hi Doreen, I am so sorry to hear this, I can see that our customer care team have been in touch with you and addressed the issues you have raised in your review. Regards Sue

Posted 4 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews