Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived promptly, sadly all the flowers were extremely limp and the tulips were beyond rescue 😢”

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Posted 4 years ago

Hi Christine, This is very disappointing to hear. I can confirm I have emailed you in response to this. Many thanks, Beth

Posted 4 years ago

“Arrived a day l ate”

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Posted 4 years ago

This is disappointing to hear, May. Your comments have been passed to our internal quality assurance for you. Thank you for taking the time and leaving us your feedback. Best wishes, Luke

Posted 4 years ago

“didnt seem to be the same flowers that i ordered”

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Posted 4 years ago

“I ordered flowers for Mothers Day online, I wanted them delivered the Friday before, but there was an error somewhere and the order went in for the 19th, I still do not know if they were delivered okay, my Mother has Dementia and I am not in the country”

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Posted 4 years ago

“Order was not complete, chocolates were missing so disappointed to be honest.”

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Posted 4 years ago

Hi Miles, this is disappointing to hear. I can see you have contacted us directly and a member of our care team has resolved this for you. Kind regards, Liam.

Posted 4 years ago

“The bouquet that was delivered was not as described or illustrated on the website as the number of stems delivered were far fewer than expected, described and illustrated. In fairness to Flying Flowers on receipt of my complaint they issued a full refund. On the positive side the flowers were delivered on time and in good condition and the flowers that were delivered were of good quality.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review and feedback. I'm sorry to hear that you were unhappy with your recent order. I'm glad to hear that you have been in touch with our team and this has been addressed. Best wishes, Dawid

Posted 4 years ago

“They had already wilted wuite a lot sadly”

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Posted 4 years ago

HI Anonymous - I'm really sorry to hear about this. It's not our normal level of service. I have sent you an email to resolve this issue. Kind Regards Anita

Posted 4 years ago

“The purchasing of flowers was very easy, communication of delivery time was perfect but after comparing photos off the website of what I thought I was getting and the flowers that were delivered theres a huge difference. The photos on the website are misleading and although they state underneath what exactly you're getting, it's hard to imagine which is why the photos should show exactly what it looks like arranged and how many of each you'll get. I'm actually really disgusted by the price. I paid nearly £30 and the 'bunch' that arrived for my mum was smaller than a bunch I could have bought from a supermarket for half the price. The only good thing was that the free tiny box of chocolates I was meant to get was out of stock so it was replaced with a full size box. I feel like companies like this are really playing on the fact not a lot of us can leave the house at the minute.”

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Posted 4 years ago

Thank you for your feedback. This is very disappointing to hear. I can confirm that I have sent you an email regarding this. Best wishes Valerie

Posted 4 years ago

“They where delivered as agreed however the bunch of flowers was much smaller than it was advertised as.”

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Posted 4 years ago

Hi Gemma, Thank you for your feedback, I have sent you an email to address this issue. Kind regards Michelle

Posted 4 years ago

“The flowers were acceptable but not excellent.”

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Posted 4 years ago

Hi Peter - I'm sorry to hear about this. This is not our usual standard. I have sent you a separate email to resolve the issue. Kind Regards Anita

Posted 4 years ago

“Flowers was nice no free chocs and no plant food included”

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Posted 4 years ago

Hi Dawn, sorry to hear about the experience you had with us. I have sent you an email about this. Thanks for bringing this to our attention. Best wishes Stacey

Posted 4 years ago

“There was no sign on the box of the flowers saying to stand the box this way up so the flowers were upside down. Also the flowers did not look like there was 25% extra given. From Neelufa Rahman”

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Posted 4 years ago

Hi, I am sorry to that you are disappointed. I have sent you an email about this. Thanks for letting us know. All feedback is important as it helps us to improve in the future. Stacey

Posted 4 years ago

“Flows are ok suppose. A day late and didn’t have the chocolates I ordered. They did provide some chocolates but wasn’t what the wife likes.”

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Posted 4 years ago

Hi Dan, this isn't the service we aim to provide. I have sent you an email regarding this. Thanks for bringing this to our attention. Kind regards Stacey

Posted 4 years ago

“I ordered letter box flowers but they arrived a day late in a large box. Also the free mini chocs were missing.”

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Posted 4 years ago

Dear Customer, Really sorry to hear about the issues you have experienced. I have sent you an email to address this. Regards Sue

Posted 4 years ago

“I ordered the Joyful Breeze bouquet for my Mum which was delivered as expected on Friday 12th March, thank you! However, I have just been sent photos of the flowers and am a bit disappointed. The roses and carnations were lovely but the irises were rubbish, no flowers as looks like they were picked too soon and just green leaves!”

Helpful Report

Posted 4 years ago

Dear Caroline, thank you for taking the time to leave us a review. I have sent a separate email to you regarding this. Kind regards Deborah.

Posted 4 years ago

“Want to know where are the missing chocolates, as it was within the deal???”

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Posted 4 years ago

Hi, thank you for taking the time to leave a review. I can see we have sent you an email regarding this. Kind regards Deborah.

Posted 4 years ago

“Rather disappointed with the order, and cannot find any similar pictures in the online brochure. Run of the mill 5 carnations, two very small, 4 everlasting leaf “pad-outs”, two stems indeterminate tiny buds, and 4(only one of good size) of the usual mauve ‘daisy-type’ stems. Wilting bottom leaves. Well packed, and still cool stem protection, and arrived intact. My daughter ordered them for Mother’s Day, and I would think she had hoped for better.”

Helpful Report

Posted 4 years ago

Dear Customer, This is disappointing to hear. If you would like me to look into this further for you please email a brief description along with your order number and billing address to hello@flyingflowers.co.uk. Thanks Sue

Posted 4 years ago

“I ordered daffodils and narcissus were delivered!! But they are appreciated.”

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Posted 4 years ago

Dear Customer, Thanks for taking the time to leave your review. All feedback is important to us as it helps us to improve in the future. Kind regards Sue

Posted 4 years ago

“I placed these flowers for my 50th wedding anniversary. Unfortunately your site didn't emphasise that the Post Office might not arrive on the specific date. Fortunately the flowers arrived today.”

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Posted 4 years ago

Thank you for taking the time to leave a review John. Our website does state on the home page that our free delivery flowers are sent via Royal Mail and that there is a 90% chance of delivery on your chosen date. This also is shown during your order process. Best wishes Valerie

Posted 4 years ago

“It would useful if you had tracking from start to finish as I need to know if the person has received the item/items. But fast delivery fab.”

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Posted 4 years ago

Hi Helen, unfortunately we are unable to track our orders that are delivered via Royal Mail. thank you for taking the time to leave us a review. Best wishes Jo

Posted 4 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews