FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.21

4.2 Rating 3,306 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Great service and communication... product arrived promptly and well packaged. Will use BoroughBox again.”

Helpful Report

Posted 5 years ago

“The platform offering is great, however I had issues with very delayed deliveries, and nothing was sent with messages per the order forms meaning that recipients didn't know who the boxes were from. In one instance, someone received a package with a completely different name/billing address to what was ordered. I understand that the demand before Christmas was huge, however if you can't cope with the orders, it would be best to state that personalisation and delivery dates cannot be guaranteed.”

Helpful Report

Posted 5 years ago

“I made two purchases. On one of them I made a mistake on the delivery address. There was a link on the order confirmation to contact BoroughBox and the seller. I did this straightaway but the delivery address was not altered. Even worse was the lack of reply or acknowledgment to my emails. I have had to reorder the item as it was a gift. I thought I might be able to use the points to make it slightly cheaper but you website does not seem to explain how this is done or how points can be used.”

Helpful Report

Posted 5 years ago

“Box was ordered at the start of December (9th) and only just delivered 7th Jan. Could not get hold of anyone at the company and any emails were returned with a standard response relating to orders after the 13th December.”

Helpful Report

Posted 5 years ago

“Ordered on 14th Dec .... goods still haven't been received . i have tried to speak to borough box ,leaving a message and have tried e mailing as suggested but no response. I have however received this request for feedback hence only one star. Please respond and advise how i can find out where my order is . These were christmas presents!”

Helpful Report

Posted 5 years ago

“What was ordered was delivered... but it took a very long time and no response from the company when an inquiry was sent. Also, I ordered a few days before the cut off point for xmas delivery, the product arrived well after xmas.”

Helpful Report

Posted 5 years ago

“I am not sure I will use BoroughBox again. Yes they have great products but customer service is poor. This is especially when communicating with them. I contacted them regarding a missing item and never received a reply. Its a real shame.”

Helpful Report

Posted 5 years ago

“Brilliant product and team. I was told that it was unlikely delivery would arrive before Christmas as I ordered late. THEY DID!! The gift was loved, how could anyone not!!! Well done to you all at BoroughBox.”

Helpful Report

Posted 5 years ago

“After a Christmas eve delivery date was accepted I placed an order on 10/12/20. I was then advised shortly before the delivery date it may not be delivered on time, I was unable then to contact Borough Box as they had closed the phone lines and only received no-reply email correspondence. Other suppliers clearly identified if they could not deliver before Christmas. I only appeared to get any action when raising the case on Paypal. This resulted in my elderly father in law who lives on his own not receiving his hamper until 06/01/21.”

Helpful Report

Posted 5 years ago

“I placed an order to be delivered 21st December. Still has not arrived. I emailed borough box to chase this up a week ago and still no response. Very disappointed.”

Helpful Report

Posted 5 years ago

“Terrible! Gift sets didn’t arrive until 22 days after order was placed missing the occasion they were ordered for. Several emails sent, ZERO replies received. Waiting for full refund, but am yet to hear from anyone regarding the order. Would advise you use any other company!”

Helpful Report

Posted 5 years ago

“I am absolutely disgusted with the service I have received from Boroughbox!! Over £600.00 spent and STILL haven't received the products I purchased for gifts for clients and zero explanation from you. I would apprecxiate an explanation and a full refund!!!”

Helpful Report

Posted 5 years ago

“Extremely poor service. Ordered on 9th Dec to have some Zoom Christmas drinks with my team, and my order just got delivered - on 6 Jan. No response after I requested a refund several days ago. Avoid”

Helpful Report

Posted 5 years ago

“Understood that due to increased demand that my order was going to be delayed and was notified, unfortunately this was a Christmas gift and so was not received on time. I contacted borough box to change the delivery address to go straight to the recipient as due lockdown and tier changes I wasn’t going to see the recipient. Unfortunately borough box did not respond to my requests and today I have received this. Very frustrating as I now need to pay to forward it on”

Helpful Report

Posted 5 years ago

“Bought a "Man Box" as a present for my son in law, very pleased with the contents and service. He seemed quite impressed with it too.”

Helpful Report

Posted 5 years ago

“Bought Keto hamper box as a Christmas present for my wife and she wasn't disappointed ! The wide range of quality items was really exceptional , fairly priced and impeccably delivered - thank you !”

Helpful Report

Posted 5 years ago

“Fail to deliver orders placed well before Christmas, then follow up with statements like "due to the unprecedented amount of queries we’re receiving, we’ve temporarily turned off our phone lines, and are not able to monitor our social accounts" and "Please note that this mailbox is automated and unmanned" -- speaks for itself.”

Helpful Report

Posted 5 years ago

“Whilst the product is very good, after ordering on 11th December 2020 and requesting a delivery date of 18th December 2020, I received no communication from BoroughBox despite numerous emails and communications from me requesting an update. I did receive a standard email to inform me that they were extremely busy and working 24/7 and that orders made before 13th December 2020 would be delivered by Christmas. I received a notification that my delivery was sent to the courier but then the details never appeared on the tracking. The order arrived on 5th January 2021 without any warning. I have had no communication from BoroughBox about any possible refund for the inconvenience of receiving these items so late.”

Helpful Report

Posted 5 years ago

“Even though I was disappointed that I didn't receive my order in time for Christmas, when I did receive my order yesterday I was more than pleased. Beautifully presented and such good value for money - a full size bottle of Cornish Gin, a lovely glass and two varieties of mixers which I can't wait to try! I would definitely recommend Borough Box 100% and will be ordering again.”

Helpful Report

Posted 5 years ago

“Ordered by published date Received email 22/12 saying may not be able to deliver Emailed 22/12 to cancel as del was Xmas gifts to a work address - no response Checked 29/12 product out of stock reiterated cancellation sent email same day - no response WFH - yes most of are but we are making responses to customers as we realise how important communication! One gave them the benefit of the doubt and waited on confirmation of cancellation! Just had comms from yodel saying a parcel is being delivered to work address - presumably this is a delivery of out of season tat! Which was cancelled! Reminder to self after disappointing experience and lack of customer service I will take my custom elsewhere, like farmison who offered a superlative service and quality”

Helpful Report

Posted 5 years ago

FodaBox is rated 4.2 based on 3,306 reviews