FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Terrible terrible service i will be advising many people not to deal with this company!!!!”

Helpful Report

Posted 5 years ago

“The Gin Christmas tree was purchased as a present and sent to Bath. The recipients were delighted with this unique gift. The ease of ordering online and speedy delivery was very impressive. Will certainly use your company again.”

Helpful Report

Posted 5 years ago

“I used BoroughBox for the first time this Christmas to send a parcel of cheese and charcuterie to my son. The website was very easy to use, with lots to choose from and everything looking so appetising. The product was dispatched by courier as soon as ordered. We were kept informed due to the lockdown and the enormous pressure just before Christmas. We thought it would be late, but it arrived before Christmas, delivered not by courier but in their own van by their own driver. So my son was able to enjoyed fully his "charcuterie" in time for Christmas. THANK YOU VERY MUCH BoroughBox.”

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Posted 5 years ago

“Appreciate we are in a pandemic - however I ordered 22 boxes with you and requested a delivery date, which wasn't fulfilled - I would of appreciated someone letting me know so I could manage expectations”

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Posted 5 years ago

“This was bought as a gift, the recipient was delighted with the quality and it was delivered before Christmas which pleased me. Thank you.”

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Posted 5 years ago

“Dissatisfied with this company & sad to say that we won’t be using or recommending them. I wanted to support an independent company but my intentions was misplaced. We received very poor customer service as they don’t consistently reply to emails or answer the phone. extremely unreliable delivery service—am waiting almost 4 weeks on delivery of cocktail making set & box of chocolates despite paying for express delivery. Have reached out several times in an attempt to find out when delivery would be but to no avail. I placed several orders & it has been very stressful & embarrassing letting down the colleagues who were to receive their gifts. I also haven’t been able to provide any details about when they can expect it to arrive. Stick to more reputable companies who can provide a proper service; Amazon, virgin wines, m&s etc”

Helpful Report

Posted 5 years ago

“Great product - bought as a Christmas gift and it went down very well! There were some issues with communication and delayed delivery times, but this was probably to be expected given the time of year and the effects on delivery schedule from the pandemic. In the end, it arrived before The Big Day, so that's all that counts, I suppose.”

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Posted 5 years ago

“Packaging fantastic, contents look delicious”

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Posted 5 years ago

“The boxes were well packed and arrived safely The contents were good Christmas treats and the recipents were pleased with them B L Hill”

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Posted 5 years ago

“Very pleased with the promptness of delivery at such a busy time pre xmas and will certainly buy from you again.”

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Posted 5 years ago

“I ordered an paid for two Christmas hampers but only one was delivered. I emailed customer services several times and never received a reply from them. I am very disappointed with the service and I would not order from them again! I am still waiting for my refund.”

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Posted 5 years ago

“I have not received it yet to write a review you fools”

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Posted 5 years ago

“Lovely chili choc truffles, outstanding”

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Posted 5 years ago

“I ordered my crate of beers on the 11th of December for Xmas and I still have not received them. Last week you sent me an email saying they had been shipped but could still take 10-14 days, I check Yodel everyday and it says the package isn’t still with them. Now I know that ther have been some issues with shipping over Christmas but I have sent things via Royal Mail and other couriers and they have taken a bit longer but got there. It is clear to me that this is then a problem with Borough box and the way you process things. The fact that my order isn’t yet with the courier and I ordered this last year almost a month ago is disgraceful.”

Helpful Report

Posted 5 years ago

“Although the Christmas situation in 2020 was unprecendented, it seems ineffficient, impractical and unbusiness-like to take an order on 11th Dec, promise to ship it before Christmas, then promise to ship it after Christmas, then cancel it on 4th January because of insufficient stock. Disappointing doesn't do it justice.”

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Posted 5 years ago

“Xmas hampers not arrived yet - might get there by mid Jan !”

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Posted 5 years ago

“I found BB online to buy Christmas presents for friends and family who I couldn't visit and they were very happy - arrived in time for Christmas so very happy.”

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Posted 5 years ago

“Well packaged , delivered in good time - would recommend”

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Posted 5 years ago

“Arrived on time for Christmas despite me ordering a bit late, and the product was exactly what I wanted - thank you!”

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Posted 5 years ago

“Bought four boxes same afternoon for Christmas presents as I'm over 80 and in lockdown in Scotland. Only 2 were delivered in time for Christmas, other two delivered on Tuesday and Wednesday after. Bit disappointed with that”

Helpful Report

Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews