FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought for my Son-in-Law who was over the moon with the contents.”

Helpful Report

Posted 5 years ago

“This order was placed by my company to thank one of our major clients and was due for delivery 15th December. I could not obtain updates, as the phone lines were closed, e-mails were responded by an out of office with "we are very busy". On the 22nd I was told it was despatched. It wasn't, the courier said they had not been given the delivery, so the tracking number was invalid. When I eventually got someone to answer my e-mail, all I asked is that it would be delivered by noon on the 24th, as the client s offices closed then. It wasp put out for anytime and an attempted delivery was made at 15:00. Surprisingly there was no one there to receive it, so was a waste of £200.”

Helpful Report

Posted 5 years ago

“Fabulous service - both on an individual and corporate team level. Great communication, very responsive even in the crazy circumstances of a global pandemic!”

Helpful Report

Posted 5 years ago

“Very disappointed, paid for express delivery on c. 15 boxes and they arrived 10 days later :( no response to my emails either.”

Helpful Report

Posted 5 years ago

“Bought a few boxes of Christmas treats for my work team all ordered the same morning a week before Xmas. Everything then arrived at different times ... some before Christmas, another New Years Eve. Just spoilt the impact of the Xmas gesture. Understand un-precedented times but my order to the same team from NotOnTheHighStreet arrived within 24 hours of the order being placed a week before Xmas. Real shame.”

Helpful Report

Posted 5 years ago

“As I write this, on 4 Jan, the box I ordered on 12 December is yet to be delivered. London address.”

Helpful Report

Posted 5 years ago

“I understand that with Covid things are delayed, but I received an email saying the three hampers I ordered were to be delivered on xmas eve, but when I contacted the recipients (on the 4th Jan 2021) and asked if the hamper had arrived, none of them had! It has been impossible to contact Borough Box to find out where the hampers are. Not happy at all and won't be shopping with Borough Box again.”

Helpful Report

Posted 5 years ago

“Badly let down in that the goods were not delivered for Christmas or even the New Year, contact was not possible as the phone lines referred one to the web and emails only got a standard automated reply which was never followed up However when I eventually got an email giving details of the courier, from this I spoke to a representative of Borough who was very helpful and returned my money straight away, and made sure the goods were not delivered Despite my unfortunate problems the gentleman I spoke to did inspire me to give a better rating because I accept that it was not entirely their fault and I will consider trading again”

Helpful Report

Posted 5 years ago

“I am still to receive my order, made on 12th December. I never rush to a negative review but with no contact above the email to say our order might not arrive before Christmas my patience is unfortunately wearing thin. New year has passed, I still do not have the Christmas gift I ordered for a family member, and I’ve had no response to requests for an order update.”

Helpful Report

Posted 5 years ago

“Never received the product despite the fact I was told it had been despatched, communication awful, days to answer e mails, no telephone service, chaos. I give them 1 star for processing my refund quickly”

Helpful Report

Posted 5 years ago

“Extremely poor contact center. No commitment on timelines. Overall a very disappointing experience. Other online gifting services are much better. It seems I have made a mistake by chosing Boroughbox over others.”

Helpful Report

Posted 5 years ago

“A gift not yet received”

Helpful Report

Posted 5 years ago

“Over priced for contents”

Helpful Report

Posted 5 years ago

“Haven`t received yet. Dave”

Helpful Report

Posted 5 years ago

“No fuss, no hassle. Delivered on time and exactly as ordered.”

Helpful Report

Posted 5 years ago

“Avoid at all costs! I placed an order and had been told that it would be delivered within 3 - 5 business days. I had no dispatch notification after 5 business days so I tried to contact the company. There was no response to my emails or to my voicemail, so I posted something on their Instagram page and someone finally responded to me on DM and they deleted my comment from their Instagram post so no one else would see it. They claimed to have never received my emails and asked me to get in touch directly with the supplier who apparently ran out of stock of the item I ordered. The supplier emailed me to tell me that they were "struggling" due to the large amount of Christmas orders. So basically, they're ill-equipped for sending gifts at the time of year when people need to order gifts most.”

Helpful Report

Posted 5 years ago

“I have not been informed of the product has been shipped already. this was supposed to me a Christmas gift.”

Helpful Report

Posted 5 years ago

“I ordered a hamper on 13th of December and readinng through delivery it said 3-5 days and therefore I expected it to be delivered before Christmas, the hamper was delivered on the 2nd of January! I had an email in response to my query saying any orders after the 13th of December would be unlikely to be delivered before Christmas that was on 28th of December. I emailed several times and left contact numbers so someone could ring me and update me. I understand that lockdown caused problems but some sort of update on a delivery date would have been nice! on a positive note the recipients are pleased with the contents and the box.”

Helpful Report

Posted 5 years ago

“It is impossible to write a review on the quality of the merchandise from BoroughBox as I ordered over 3 weeks ago and there is still absolutely no sign of the package. I would say that customer service and communication are pretty poor though.”

Helpful Report

Posted 5 years ago

“I tried very hard to support the independent sector this year but I'm afraid that in the case of Borough Box, the results were very disappointing. I spent a considerable sum on gifts for family and friends early in December and nearly all were so late as to be pointless. I'm told the gifts were very nice, but nobody wants a hamper of unexpected food turning up on Christmas Eve when they've already done all their shopping, and they certainly don't want boxes of luxury chocolate arriving in January. One of my gifts still hasn't arrived and will almost certainly not be welcomed when it does. I'm sad to say I won't be using Borough Box again.”

Helpful Report

Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews