FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Delivery arrived in time............I hope the recipient like the box, I haven't heard back yet!”

Helpful Report

Posted 5 years ago

“I keep getting messages that you are so busy and the covid virus has slowed you up. My order is small. Dated 15th December 2020. If it does not arrive by 6th January please stop it and refund money. Thank you.”

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Posted 5 years ago

“Brilliant service, quick delivery and excellent products. Very happy.”

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Posted 5 years ago

“I made an order over two weeks ago which was for delivery on the 23rd December as a Christmas gift. It was never delivered. I have sent a number of emails, phoned and left a voicemail. I have received no response as of yet. Lastly I requested a refund via email but also got no response. I would appreciate it if a refund can be processed and if confirmation of this can be sent via email to me”

Helpful Report

Posted 5 years ago

“Terrible!!! This company are more than happy to take your money, then fail to actually send out the orders. If you don't have the capacity or the stock, don't take the order - it's really that simple. Taking orders for what you know you can't deliver is verging on criminal. BOROUGH BOX WILL LET YOU DOWN, BUY FROM SOMEONE ELSE!!!!!!”

Helpful Report

Posted 5 years ago

“Outstanding.... I really appreciated the communication from BoroughBox letting me know about the challenges they faced with supply/demand on the run up to Christmas along with the reassurance that they were doing everything they could to fulfill my order. They did exactly that and my order reached the intended recipient in time for Christmas and has been very much enjoyed.. will order from BoroughBox again, nice work guys !!”

Helpful Report

Posted 5 years ago

“Ordered these as a corporate gift - scheduled delivery for the 14th, order was placed on the 7th. They arrived on the 21st, when our company event was on the 18th. I emailed the company asking for an update, still yet to hear a response. Poor service, simply got too greedy prior to Christmas.”

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Posted 5 years ago

“Product purchased was as advertised and of good quality. Issues with Christmas deliveries only advised after purchase had been made.”

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Posted 5 years ago

“Terrible. Ordered on 14th December as an xmas gift, on 4th Jan it still hasn't arrived. Have emailed 5 times and received no response. Worst ever service!”

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Posted 5 years ago

“The product range is great, however they let themselves down with slow delivery and poor communication.”

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Posted 5 years ago

“Buying was easy, delivery fast competent and fault free. An excellent shopping experience and will buy again.”

Helpful Report

Posted 5 years ago

“Hamper ordered on 14th December which has still to be delivered. Tracking system unable to give any information on likely delivery date and email response I had from your support line said we don't know when your order will be delivered and by the way 'don't send another email or reply as this will delay our response'. Accept times are difficult but if BoroughBox can not provide approximate delivery times, STOP TAKING ORDERS. Hope the delivery arrives before Easter!”

Helpful Report

Posted 5 years ago

“I read the message on the website telling us delivery was delayed due to COVID -19 and they were not delivering the usual next day. I placed an order on the 8th December and it allowed me to choose a delivery date of the 14th December. This was perfect as the event my delivery was for was on the 21st December. Nothing arrived on the 14th December and I then got stuck in an endless loop of Borough Box telling me they had been dispatched to the courier and the courier telling me they had not received the parcels. This went on for days and was very frustrating. The only thing that Borough Box did well was refund me when I eventually got fed of this round and round!”

Helpful Report

Posted 5 years ago

“The ordering and the delivery were easy and arrived as said. The spices were a Christmas present for my son in law and have not yet been given as ´sadly’ the Christmas celebrations planned in Dorset had to be cancelled because of London in Tier 4. I am sending them by post today! You might get 5 stars when l hear from him !”

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Posted 5 years ago

“While a little pricey, these saucisson from the French Comte are delicious and were part of a Christmas treat. Delivery was excellent, they came well packaged and in good time, despite postal disruptions. Only giving 4 out of 5 stars due to receiving two of the same type saucisson, rather than two different types that I ordered. Luckily, the one we received is the recipient’s favourite!”

Helpful Report

Posted 5 years ago

“I ordered 6 boxes on 10th Dec for delivery on 17th Dec (the day before our Zoom office party). None of them arrived. I'd emailed Borough Box but didn't get a reply. On 19th Dec I got some emails saying I could track the packages - but when I clicked on the link there was no information. 4 of the boxes were delivered on 23rd Dec - whcih was too late as everyone, myself included had already been to the shops to buy our Christmas food. So now we had double Christmas puddings, smoked salmon etc. Which was very disappointing. 2 orders - 1 of which was to the same address as an order was previously received, arrived on 31st Dec! 3 weeks after I placed the order. Who needs lots of nice treats just as we're starting diets in January - again very disappointing in terms of the timing and lack of communication from Borough Box. Had I known, I would have ordered something else.”

Helpful Report

Posted 5 years ago

“I placed an order on December 13 and still haven’t received the gift! The gift was for Christmas! No personal service just email after email saying how busy they are!! Rubbish service, rubbish all round! Will not be using again!!”

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Posted 5 years ago

“Ordered a hamper for a friend on the 15th of December. It’s now the 4th of January and it hadn’t yet arrived and no response to my chaser email”

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Posted 5 years ago

“The actual box and its contents were great - I got the gin box and it was fantastic, great value for money and really well presented. However unfortunately I ordered for my Christmas party (ordered on the 7th December to be delivered on the 15th for the party on the 18th) and it didn't arrive until 22nd December. So I had to go out and buy something additional for the party, putting me out of pocket. There was also no communication from BoroughBox to say when it would arrive or that it was even delayed. A shame, as otherwise it would have been spot on!”

Helpful Report

Posted 5 years ago

“My review does not concern the quality of your product but reflects my severe disappointment that you took my order for hampers on 9th December - you informed me that they had shipped on 19th although Yodel could not confirm that they had received them. Your communication was extremely poor and my order finally arrived on 31st. I realise that you had problems but am very unimpressed by the way you dealt with them”

Helpful Report

Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews