FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Placed a Christmas gift order on 13 December. 4th Jan and still not delivered. Email responses extremely slow, vague and inaccurate. Phonecalls ignored. Would avoid this organisation at all costs. About to contact Trading Standards.”

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Posted 5 years ago

“Great website and a special product that the recipients really enjoyed. Well worth trying out.”

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Posted 5 years ago

“Excellent service ,excellent products. Ihave ordered lots of produce and been absolutely delighted with standard.”

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Posted 5 years ago

“Good price, excellent communication and speedy delivery, despite it being just before Christmas. The recipient tells me that the cheese was excellent, too.”

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Posted 5 years ago

“I didn't see the product, as i had ordered 4 x gifts for employees. But they seemed to enjoy the hampers, so I have nothing to add to that. But delivery needs looking at. I got an acknowledgement when I placed the order, and then a few days later another email came in saying how busy y'all are, but nonetheless still hoping to get everything out before Xmas. Not exactly encouraging, given I'd ordered in good time. Then came a flurry of emails from your delivery company, NONE of which were linked to what I'd ordered. Surely they could have included some basic details like an order number. Luckily, everything was delivered in time, but I was left marginally anxious until such point as all boxes were delivered. Amazon is the gold standard when it comes to this sort of thing, but many of us want to shop local and support local businesses. Please make it easier for us.”

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Posted 5 years ago

“Placed an order on the 16th of December for a Christmas gift the item still hasn't been received and had no reply to my emails. I also paid extra for a delivery slot”

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Posted 5 years ago

“Bought BBQ spice box set as gift for Christmas. Recipients loved the item. Goods were presented in nice gift box. Ordering from site was easy and kept fully updated by company regarding dispatch. Item arrived on time.”

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Posted 5 years ago

“My order has never arrived, despite the team telling me it would arrive on time. Simply no communication from BoroughBox despite contacting them several times. Very disappointed and will never order again. By the way, they still have my money and I can't figure out how to get it back”

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Posted 5 years ago

“5 items ordered on 13th December, items from other two sellers from the site arrived in good time but 3 weeks later I'm still waiting for the item sold by BoroughBox. I have had one generic communication apologising generally for delays due to Covid but if other sellers can manage in these difficult times why not BoroughBox too? This item is now obviously way too late to be the stocking filler it was intended to be.”

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Posted 5 years ago

“I am afraid I haven’t received the item yet. I ordered it before Xmas expecting it before Xmas. Sadly it didn’t arrive. It was then dispatched on the 24th, still waiting for delivery.”

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Posted 5 years ago

“I placed an order on 10th December for delivery on the 24th December and it hasn't even started shipping - it was an expensive purchase and I expected a 5 to 7 day delay as advised...it has now been 12 days delayed and counting. Thoroughly disappointed and will probably not use this service again!”

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Posted 5 years ago

“Advent calendar bought for a friend: It was lovely. Packaging looked great. Doors a bit tricky to open. Great variety. Good balance between savoury and sweet.”

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Posted 5 years ago

“Dreadful. Christmas presents ordered on 12 December. The bit BoroughBox were responsible for...who knows where it is. Only told on 22 December it might not arrive for Christmas (thanks lads - bit late to do anything about that now). I got an e-mail from Parcelforce saying they'd received it on 24 December. Still not received by the recipient. No response to my e-mail requesting a refund. Shoddy company.”

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Posted 5 years ago

“We tried to place a very large order through Boroughbox back in October for a December christmas packages for our staff, however the lack of communication made us go elsewhere unfortunately. I should have learned there. I did purchase a few items for staff during the month December and sadly this also went wrong. I needed support as a business and was not able to get hold of anyone on the phone and advised to email in. I contacted on 8/12 no answer, another email at 14/12 no answer, another email 17/12 no answer despite the email from the CEO on the 16th stating they where busy but getting back to business customers asap so clearly aware of the issue! On the 17th I finally received a dispatch notice from Yodel. Then on 22/12 I finally received an email from from Corporate services. The item had never been dispatched, despite the note from Yodel. I am very disappointed with the lack of service experienced. I am aware we are in a pandemic, busy times during Christmas however it does not take that long to send a simple email back which seems to be a recurring issue with your corporate department. If you do not have phone lines ensure you have an adequate back up as you are taking hundreds of orders you need to be ready for queries!”

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Posted 5 years ago

“I was informed promptly when delivery schedule was overwhelming because of new lockdown and my delivery was received before the new year. Although I would have preferred before Christmas..”

FodaBox 4 star review on 3rd January 2021

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Posted 5 years ago

“The item I ordered as a Christmas gift on 12th December has still not been delivered, despite being told that although delivery would be delayed by the inevitable Christmas rush, it would be delivered by 29th December. I have had no further communication from Boroughbox and only found out that the item hadn't arrived when I spoke to the intended recipient of the gift.”

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Posted 5 years ago

“The hampers I had ordered for Christmas presents took over three weeks to arrive, finally getting to me just before new year! having sent multiple emails and messages to the company and even offering an alternative solution for myself (I would have happily paid for a private courier) they did not and still haven't responded to a single message. The presents are now a total waste of time. I'm aware that Covid has affected a lot of deliveries, but to be three weeks behind and not contact customers isn't good enough. I would have cancelled and bought something else if I could have.”

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Posted 5 years ago

“I placed an order with BoroughBox during what turned out to be a challenging time with Covid-19 restrictions coming into place. I was e-mailed to let me know the situation and that delivery might not be to the recipient before Christmas, however they pulled out all the stops and I received notification that the BoroughBox would get there in time. The recipient was very pleased with the contents.”

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Posted 5 years ago

“I sent these to my children and they were a great hit! Quality products: a great way to sample artisan food. I will be buying again next year!”

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Posted 5 years ago

“Very very poor. Ordered on 9th December and still nothing delivered. Borough not picking up the phone or replying to emails to find out what is happening. Terrible service. Had the cheek to ask how the service was via generic email. The service is rubbish, it’s a few days off a month since I ordered these Christmas presents. Still waiting for some sort of response......no stars isn’t an option for the review”

Helpful Report

Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews